Technical Services Solution Architect

Cade Lubeck

Director of Technical Services ● Solution Architect

(801) 791- 5587 ********@*****.*** Clinton, UT

PROFESSIONAL SUMMARY Experienced leader with over 15 years driving success in people management, system transformaJons, and organizaJonal growth. Built and exited two companies, consulted for eight others, and scaled a startup into an industry-leading corporaJon. ExperJse includes end-to-end system overhauls, internaJonal team management, third-party integraJons, and budget opJmizaJon to achieve cost efficiencies. Recognized for innovaJon and impact as a Boom Startup and Techstars winner with a proven history of delivering measurable results.

AREAS OF EXPERTISE PROFESSIONAL SKILLS

Leadership CommunicaJon CollaboraJon Problem-solving/Adaptability Public Speaking Budget Oversights Cross-FuncJonal CollaboraJon Strategic Planning Corporate Development Client SaJsfacJon Sales and Business Growth Mentorship and Training

TECHNICAL SKILLS Systems IntegraJons Security and Compliance Data AnalyJcs Agile/Scrum System OpJmizaJon Comprehensive Insurance and Risk Management Web Services UI/UX Scalability and Performance

PROFESSIONAL EXPERIENCE Origami Risk Compliance (Claimwire)

Director of Technical Services Farmington, UT April, 2014 – Present

• Oversee all producJon, development, quality assurance, and security.

• Lead teams of up to 33 direct reports from all over the United States and Bulgaria, with clients naJonwide

• Conceptualized, designed, and delivered a fully headless product built enJrely for RESTful APIs.

• Designed and marketed innovaJve so^ware soluJons uJlized by industry leaders such as Walmart and Gallagher Basse_, including groundbreaking Workers' CompensaJon tools described as “essenJal as electricity and water.” Origami Risk

Solutions Architect Farmington, UT July, 2024 – Present

• Supported five teams in expanding the company's presence across three new markets, enabling successful operaJons and strategic growth.

• Facilitated cross-department collaboraJon among service, sales, product, security, ITOps, and development teams to drive seamless project execuJon.

• Provided technical leadership to improve Jcket resoluJon efficiency, enhance code quality, and reduce bugs, resulJng in streamlined processes and improved deliverables. Strategic Platform Lead Farmington, UT July, 2022 – July, 2024

• Conducted execuJve-level research, planning, budgeJng, and communicaJon across all company departments, including delivering monthly presentaJons and in-person conferences to over 800 employees.

• Led iniJaJves including a company-wide UI/UX overhaul, building client headless API soluJons, developing product tools and training, achieving ADA legal compliance, and assuming Director of Strategy responsibiliJes for over a year.

• Facilitated cross-department collaboraJon to idenJfy challenges, align on goals, manage strategic planning, and ensure project Jmelines and objecJves were met, while forming and transiJoning teams for conJnued execuJon post-incepJon.

Senior Integrations Specialist Farmington, UT February, 2022 – July, 2024

• Led API integraJon efforts for over 1,000 clients, enhancing Origami’s REST and SOAP APIs with improvements to security, performance, rate limiJng, and documentaJon.

• Built a headless API integraJon soluJon for major enterprises, supporJng seamless workflows across APIs, flat files, batch processes, and direct database connecJons while fostering partnerships with third-party vendors.

• Demonstrated technical experJse in servers, databases, encrypJon, and security, while effecJvely troubleshooJng client-specific code and ensuring scalable and reliable integraJons. Team Lead Farmington, UT September, 2019 – April, 2022

• Successfully led a 21-member team to achieve posiJve net margins on implementaJons within the first year, later driving the enJre service division to profitability with a long-term strategy that ensured sustained growth and excepJonal client saJsfacJon over six years.

• Defined and aligned objecJves and budgets across individual, team, divisional, and company levels, focusing on ambiJous growth targets, resulJng in a 20% EBITDA increase and overall organizaJonal success. Senior Client Executive Farmington, UT November, 2016 – April, 2022

• Led global teams to deliver seamless insurance so^ware implementaJons for world-leading clients, ensuring Jmely Go Live experiences and miJgaJng challenges to strengthen client relaJonships and revenue.

• Consistently increased client contract values by $100,000 annually for five consecuJve years through effecJve upselling strategies, maintaining a book of 13 clients valued at over $500,000 annually.

• Developed so^ware plakorms that have become industry standards in Risk Management, driving innovaJon and client success.

Enspiri

Account Executive Farmington, UT January, 2016 – May, 2017

• Delivered revoluJonary so^ware for workers' compensaJon nurse triaging, reducing average call Jmes from 15 minutes to 4 minutes, while enhancing triage quality through data-driven injury predicJon systems.

• Strengthened client relaJonships and care outcomes by empowering nurses to focus on individuals with predicJve tools, improving efficiency and personalizaJon.

• Managed a team of eight employees, two SaaS products, and an internaJonal development team, ensuring seamless operaJons and product delivery.

Symptom.ly

Chief of Staff Kansas City, MO April, 2014 – July, 2014

• Built and sold a SaaS product while managing investor relaJons, culJvaJng customer relaJonships, and recruiJng top talent to drive growth and innovaJon.

• Secured over $1 million in Series A seed funding and established partnerships with over 50 hospitals, clinics, and insurance providers, including Intermountain Health and Children’s Mercy Hospital.

• Gained experJse through mentorship from leaders at Google, Twi_er, Facebook, and SpoJfy; won Boom Startup 2014 and competed in Techstars Kansas City.

Weber State University

USTAR North Program Manager Ogden, UT April, 2011 – April, 2014

• Coordinated various entrepreneurial events, including Boom Startup, Startup Weekend, and Think Tanks, while managing office records, files, and administraJve funcJons.

• Assisted in preparing department budget esJmates and closely monitored budgets, including USTAR grant funding, ensuring compliance and accuracy.

• Served as the primary point of contact between the Vice Provost and stakeholders, interpreJng policies, handling clerical tasks, and compiling staJsJcal and financial data for managerial reports. Focus Services

SCAT Specialist/Site Lead Roy, UT August, 2010 – March, 2011

• Managed teams of 20 to 70 sales representaJves and quality control agents, ensuring efficient operaJons and high performance.

• Led sales, quality control, and customer service efforts for the largest CenturyLink project, maintaining company goals for sales and call volume over six consecuJve months.

• Analyzed incoming and outgoing data alongside the IT department to align financial billing with sales and revenues, idenJfying promoJonal billing discrepancies that saved the company $15,000 monthly.

EDUCATION Southern Utah University

MBA Cedar City, UT August, 2019 – July, 2021

Weber State University

Public Rela9ons and Business Administra9on Ogden, UT January, 2007 – December, 2014

CERTIFICATIONS Genera9ve AI for Business Leaders, LinkedIn Learning 2024

--- --- - - - - - VOLUNTEERING - --- - - - Origami Risk

Mentor/Emerging Leader Director January, 2020 – Present For five years, led the organiza4on’s Emerging Leaders program, focusing on cul4va4ng leadership skills and fostering professional growth in individuals over a structured, year-long mentorship process. Collaborated with individuals and teams to develop personalized strategies, resul4ng in enhanced confidence, decision-making, and impacCul contribu4ons inside and outside the workplace. This program has consistently delivered a pipeline of strong leaders, driving organiza4onal effec4veness and cultural growth.

Boy Scouts of America

Scoutmaster January, 2016 – January, 2020

Led and mentored groups of 13–21 boys, focusing on their personal growth, leadership development, and character building. Organized and executed ac4vi4es, service projects, and learning experiences that ins4lled values of responsibility, teamwork, and community involvement. Under my guidance, par4cipants achieved milestones in personal development and contributed posi4vely to their communi4es, fostering a genera4on of well-rounded and engaged ci4zens.

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