Office Manager Front

CATHERINE D. HARRIS

Palm Desert, CA ***** 760-***-**** ******.******@*****.***

Professional Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Skills

x Oral/written communication

x File and schedule maintenance

x Organizational skills

x Excellent multi-tasking ability

x Clerical support

x Contract negotiations

x Project Management

x Presentation design

x Mail handling

x Documentation expertise

x Payroll and budgeting

Work History

Executive Assistant to the CEO / Office Manager 09/2005 to 03/2014 Landmark Golf Limited Partnership Indian Wells, CA x Managed complex calendar scheduling with focus on proper allocation of executive availability.

x Contributed to smooth business operations by planning and organizing meetings and conferences.

x Responded to emails and other correspondence to facilitate communication and enhance business processes.

x Coordinated travel arrangements by booking airfare, hotel and ground transportation. x Prepared meeting agendas and briefing papers for members of board of directors and executive team.

x Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

x Streamlined operations and prioritized tasks, allowing senior staff to increase productivity. x Updated executives on changing business needs by thoroughly documenting internal and client meetings.

x Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

x Maintained computer and physical filing systems. x Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

x Optimized organizational systems for payment collections, AP/AR, deposits and record- keeping.

x Managed office operations while scheduling appointments for department managers. x Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives

Front Office Manager 02/2005 to 09/2005

Embassy Suites Resort / Santa Rosa Plaza Casitas La Quinta, CA x Responsible for successful operation and administration of all front office departments to include: front desk, bellman, doorman, reservations, PBX operator and concierge. x Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities through training program I created. x Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

x Coached employees through day-to-day work and complex problems. x Prepared reports to assist business leaders with key decision making and strategic operational planning.

x Utilized client and staff feedback to maintain customer partnerships and increase revenue. x Assisted Human Resources with interviewing potential employees by asking appropriate questions and providing feedback after interviews. x Ensured that department continually balance while focusing on providing exceptional experience to every guest and maximizing department profitability at same time. x Responsible for seeing that all front office operations are carried out professionally to standards and at the highest level of service.

x Created and executed innovative front office strategies to drive hotel to exceed guest satisfaction and revenues.

x Worked collaboratively with all members of front office team in departmental planning, development execution.

x Worked hard to make sure all complaints regarding service and/or accommodations were investigated and resolved as quickly as possible.

x Reviewed work procedures and operational problems to determine ways to improve service, performance or safety.

x Maintained knowledge of front office departments policies/service procedures. x Provided leadership/mentoring to front office staff. x Maintained knowledge of hotels features and services, all room types, rates, special packages and promotions.

x Conduct pre-shift meeting to review information pertinent to the days business. x Supervised and performed human resource management functions for 15 subordinates

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