Customer Service Operations Management

John Griffin

Email: *****************@*****.***

Phone: 214-***-****

Address: Carrollton, TX 75006

SUMMARY: Hard-working and dedicated small business owner with strong skills in daily operations, personnel management, and operations oversight. Known for maintaining a high level of organization, effective team planning, and on-time job completion. Experienced in resolving customer service issues to uphold a positive reputation and nurturing relationships with customers.

SKILLS:

●Personnel Management

●Operations Management

●Operational Reporting

●Operations Oversight

EXPERIENCE:

Owner - Griffin Christmas Lights October 2008 - October 2023

●Successfully managed daily operations, overseeing staff, sales, inventory, and accounting.

●Promptly and professionally resolved customer service complaints to uphold the business's positive reputation.

●Cultivated long-term customer relationships by promoting exceptional service and rapid issue resolution.

●Provided leadership and mentorship to newly hired employees, facilitating their growth and development.

Owner - John Griffin Lawn Service August 1999 - October 2023

●Managed the day-to-day operations, including staff, sales, inventory, and accounting.

●Upheld a positive reputation by resolving customer service complaints promptly and professionally.

●Fostered lasting customer relationships through outstanding service and swift problem-solving.

●Offered guidance and mentorship to newly hired employees to aid in their personal and professional growth.

Marketing Associate - GEAC, Irving, TX June 1997 - July 1999

Debt Collector - Associates Financial, Irving, TX June 1995 - January 1996

EDUCATION:

University of North Texas, Denton, TX

Nonprofit Leadership

2021-Current

ACTIVITIES:

Rugby:

●Player: 1994-2015

●Coach: 2015-Current

●Referee: 2021-Current

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