Medical Billing Customer Service
Resume:
Tiana Villalongo
**.**********@*****.***
EDUCATION
Medical Billing and Coding
Devry University
CCA (AHIMA)
RELEVANT SKILLS
Critical thinking
Team building
Attention to detail
Organizational skills
Multitasking
Reliable
Trustworthy
Event coordination
CAREER OBJECTIVE
I am a recent graduate of a medical billing and coding program and a newly licensed Coding associate via AHIMA. I am a motivated career seeker looking to obtain a new, challenging position. I work well under pressure, am adaptable, and am ready to be a strong team player. I am pursuing employment options where health information management makes a difference.
PROFESSIONAL EXPERIENCE
November 2021-September 2023
Line/Prep Cook
Chili’s, Millville, NJ
●Set up and stocking stations with all necessary supplies
●Prepare food for service (e.g. chopping vegetables, butchering meat, or preparing sauces)
●Cook menu items in cooperation with the rest of the kitchen staff
●Clean up station and take care of leftover food
●Stock inventory appropriately
●Ensure that food comes out simultaneously, in high quality and in a timely fashion
●Comply with nutrition and sanitation regulations and safety standards
●Maintain a positive and professional approach with coworkers and customers
July 2019–December2021
Delivery Driver
Grubhub, Vineland, NJ
●Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
●Handled merchandise in accordance with product handling standards.
●Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
●Answered customer questions regarding shipments.
●Notified customers of delays to decrease calls to support.
●Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
●Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
●Maintained safe driving habits to protect property and general public on roadways.
●Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
●Contacted customers prior to delivery to confirm and coordinate delivery times.
●Planned efficient routes and adjusted strategies based on current weather and traffic information.
June 2019–May 2021
Fresh Production Associate
Walmart, Vineland, NJ
●Managed day-to-day operations for bakery, deli, and (occasionally) produce departments.
●Organized food storage areas to maximize capacity, minimize accidents and maintain proper product temperature requirements.
●Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
●Distributed and maintained food during busy peak periods to drive customer satisfaction
●Adjusted meal portions based on costs, availability and planned recipes to optimize sales.
●Followed proper food handling and sanitation techniques to promote a clean and healthy environment.
●Helped other staff members complete job tasks during peak times to keep the deli/bakery/hot bar running efficiently.
●Replenished food items from inventory and rotated ingredients.
●Established and maintained open, collaborative relationships with the team to maximize efficiency.
●Conducted daily inspections and maintained kitchen equipment safety reports.
June 2015–June 2019
Cashier/Server
Bernie's Original Italian Water Ice, Wilmington, DE
●Operated cash register, collected payments and provided accurate change.
●Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
●Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
●Worked closely with front-end staff to assist customers.
●Processed sales transactions to prevent long customer wait times.
●Accepted cash and credit card payments, issued receipts and provided change.
●Wrapped items and bagged purchases properly to prevent merchandise breakage.
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