Customer Service Team Lead
Resume:
TANYA LINARES
CUSTOMER SERVICE REPRESENTATIVE
**************@*****.***
Des Moines, IA 50315
PROFESSIONAL SUMMARY
A seasoned Team Lead with a proven track record at Global Response, adept in schedule management and employee engagement. Elevated team performance through targeted training and development, honing a reputation for excellence in regulatory compliance and production monitoring. Expertly crafted customer experiences as a stylist, enhancing brand loyalty and service quality. Motivated professional experienced in leading teams to success. Possesses exceptional communication and problem-solving skills, as well as a strong ability to build relationships and motivate team members. Proven track record of developing successful teams and achieving organizational objectives.
SKILLS
•Schedule Management
•Regulatory Compliance
•Production Monitoring
•Performance Monitoring
•Employee engagement
•Bilingual
•Training and development
•Communication
•Problem-solver
•Fast learned
•Microsoft Excel
•Customer Service
•Computer skills
EXPERIENCE
TEAM LEAD and CARE COORDINATOR -Global response/ Acess2care
Des Moines, IOWA
June 2022 - April 2025
•Mentored and coached team members to ensure successful performance.
•Delegated tasks to team members according to project requirements and employee strengths.
•Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.
•Facilitated inbound calls to assist members with transportation bookings and responded to inquiries, while providing timely updates on ETAs and locations to enhance customer experience.
STYLIST-David bridal
Des Moines, IOWA
October 2019 - January 2020
•Built strong relationships with customers by providing personalized advice based on their individual needs.
•Measured and styled 10+ brides and bridesmaids to ensure the perfect fit of dresses, creatively organized shoes and accessories for a cohesive look, and facilitated a streamlined dressing experience.
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Front desk receptionist- McCreary Community Center
Perry Iowa
September 2016-January 2018
Ensured cleanliness and organization through effective housekeeping, managed vending machine inventory, counted daily cash drawers for accurate financial reporting, facilitated member access with passes, and supported night team operations while assisting with shelter rentals and park management to enhance visitor experiences.
EDUCATION
HIGH SCHOOL DIPLOMA- Denison high school, Denison-2016
Some college- no diploma- human services- 2016-2018- Dmacc
LANGUAGES
Spanish-Native
REFERENCES
Makayla Sharp—Global Response -Care Management Team Lead,
Friend
Nicole Barnhouse—Global Response -Director Of Operations boss
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