Administrative Assistant

Rosalind B. Keidar

248-***-**** ********@***.***

Overview: Ability to take initiative and independently plan, organize and coordinate diversified job duties to achieve exceptional customer service, employing tact and sound judgment when working with others. Ability to carry projects from start to finish, maintain confidentiality and be forward thinking. Excellent interpersonal skills.

Professional Experience

BCBSM of Michigan

• Audit Utilization Administration 1/31/15 - present

o Provider Support, BlueCard 10/28/14 -1/31/15

o Provider Support Claims, Case Management 6/17/09 - 10/28/14

o Administrative Assistant, Professional Credentialing & Network Support 2/27/08 - 6/17/09

o Account Clerk IV, National/Auto Membership and Billing 12/31/06 - 2/27/08

o Account Clerk III, Direct Billed Membership 2/27/06 - 12/31/06

Job Responsibilities

• Establish and maintain a system for managing office routine and special events

• Maintains calendar, prepare correspondence, memoranda, reports, etc.

• Screens telephone calls and visitors and resolves inquiries, functions as liaison

• Types, edits and proofreads general correspondence including memos, letters, maintain equipment and phone lists, payment forms, Excel spreadsheets, Visio, e-mails, corporate forms and presentations

• Provides complete support for meeting preparation and attendance including preparing meeting agendas and distribution, ordering food and supplies, arranging schedules, reserving conference rooms and equipment, setting up equipment and coordinating travel arrangements

• Work closely with manager on employee relations

• Copy, fax, distribute mail, order office supplies, maintain office supply inventory, coordinate repairs and troubleshoot

• Assign work, train interns and temporary employees

• Keyed DM, CM, FEP and Wellness referrals using CM, CCM Admin Modules and Care Advance

• Analyze research and resolve problems including billing issues for new and existing subscribers

• Coordinate office location moves – phone, equipment

• Determine BHC eligibility using Risk Cell, key cases

• Entered, modified membership information including eligibility and Medicare status in NASCO & PRISM.

• Maintain CM nurses personnel files per URAC standards

• Tracked and monitored expenses, budget, phones and equipment

Education

BA – Michigan State University - Communications

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