Customer Service Representative

Oakland Park, US, ***** • **********.********@*****.*** • 954-***-****

Shurwayne Williams

Professional summary

Customer Service Representative with over 14 years of experience in enhancing customer satisfaction through effective communication and efficient problem-solving. Demonstrates expertise in stocking, accurate documentation, and nursing coordination, ensuring seamless operations and exceptional client experiences. Committed to leveraging skills in administrative duties and medical record keeping to support team goals and drive continuous improvement.

Employment history

TRUCK OPERATOR & DRIVER July 2022 - Present

Royal Lion Auto & LogisticsOakland Park, FL

Ensure safe and efficient driving, minimizing delays and accidents.

Oversee daily operations to maintain business efficiency.

Optimized logistics operations, enhancing delivery efficiency and customer satisfaction while maintaining impeccable safety standards.

Conducted thorough pre and post-trip vehicle inspections, proactively identifying maintenance needs to prevent breakdowns and ensure timely deliveries.

Implemented cost-effective route planning strategies, reducing fuel consumption and improving overall operational efficiency.

Fostered strong relationships with clients and team members, facilitating smooth communication and resolving issues promptly.

BUSINESS OWNERApr 2013 - June 2022

Sole Deep Inc.Tamarac, FL

Analyzed customers needs to offer tailored sneaker solutions, enhancing client satisfaction.

Tracked sneaker trends to optimize inventory, ensuring competitive pricing and selection.

Developed accurate budgets to streamline business operations, boosting financial efficiency.

Fostered strong client relationships, tailoring solutions to individual needs and consistently delivering exceptional customer experiences.

NURSING COORDINATORJan 2011 - May 2013

Firstat Nursing ServicesFort. Lauderdale, FL

Monitored care to improve service quality during shifts.

Implemented nursing standards and advised on policy improvements to elevate care quality.

Aligned nursing operations with therapeutic services to optimize service delivery.

Streamlined care coordination, reducing patient re-hospitalization rates and enhancing recovery outcomes through effective collaboration with healthcare teams.

Mentored nursing staff on best practices, fostering a culture of continuous learning and professional development within the healthcare team.

SALES REPRESENTATIVE 2009 - 2011

Magazine Services of AmericaTamarac, FL

Ability to clearly explain products, services, and benefits to customers verbally.

Crafting persuasive emails, proposals, and reports.

Understanding customer needs by listening attentively.

Balancing customer needs with company objectives.

Convincing potential customers of the value and benefits of a product or service.

Education

HIGH SCHOOL DIPLOMAJun 2009

JP Taravella High SchoolCoral Springs, FL

Skills

Employee Work Scheduling, Medical Recordkeeping, Accurate Documentation, Administrative Duties, Stockroom Rotation, Service Documentation, Customer Experience, Delivery Documentation, Business Operations, Customer Service, Budgeting, Trend Analysis, Nursing Coordination, Patient Care, Policy Implementation, Staffing, Logistics Management, Client Relationship, Inventory Management, Time Management, Route Optimization, Cost Reduction, Problem Solving, Software Developing, Cold Calling, Research Skills, Outbound Calls, Inbound Calls .

Languages

English.

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