Property Management Project Manager

RACHEL HUGHES

Sunrise, FL • **************@***.*** • 954-***-**** • LINKEDIN

Project & Property Management Visionary Leader Customer Relation Crisis Management

Results-driven Project Manager and Coordinator with a strong background in Property Management, Operations, and Project Execution. Adept at managing multi-million-dollar budgets, coordinating large-scale capital improvement projects, and ensuring regulatory compliance across residential and commercial properties. Skilled in vendor and contract management, stakeholder engagement, and risk assessment, delivering cost-effective solutions that enhance property value and operational efficiency. Proven ability to streamline workflows, optimize processes, and lead cross-functional teams to drive measurable improvements in service quality, cost reduction, and community satisfaction.

CORE COMPETENCIES

Capital Improvements

Operational Efficiency

Infrastructure Planning

Performance Management

Vendor Management

Strategic Planning

Hiring & Onboarding

Cross-functional Collaboration

Budgeting & Financial Planning

40-Year Recertifications (FLSS)

Process Improvement

Stakeholder Engagement

Seamless Communication

Regulatory Compliance

Data Analysis & Reporting

TECHNICAL SKILLS - Citrix, Cinc, Vantaca, Vertilink, SmartWebs, Town Square, Jenark, TOPS, ABDI, DwellingLive, MyQ, Avid, Strongroom, Microsoft Office Suite, Zoom, Canva, ADP

WORK EXPERIENCE

Onsite Property Manager • Campbell Property Management Feb 2023 – Present

Managed operations for a 589-residence upscale HOA with a $3.5M annual budget, ensuring efficient resource allocation and financial oversight.

Supervised a team of nine employees and coordinated with external vendors to enhance security and operational efficiency.

Optimized property management processes to improve service delivery standards, reducing operational costs by 10%.

Implemented strategic initiatives to enhance community satisfaction, increasing resident engagement through regular meetings and surveys.

Onsite Property Manager • First Service Residential Aug 2021 – Feb 2023

Managed operations for a Master HOA encompassing 2 condominium associations, a single-family association, and a townhome association, ensuring seamless integration across diverse residential properties.

Led a team of six employees and managed vendor contracts, improving service quality and operational effectiveness.

Oversaw a portfolio of condominium and townhome associations in Miami Shores and Surfside, driving efficiency improvements that resulted in a 15% reduction in operational expenses.

Developed and enforced community standards, ensuring compliance across multiple associations and enhancing property value.

Portfolio Manager • United Community Management Mar 2021 – Aug 2021

Managed a diverse portfolio of 13 properties, including single-family HOAs, condominiums, and townhomes, ensuring regulatory compliance and operational excellence.

Implemented cost-saving initiatives, achieving a 12% reduction in expenses through strategic financial planning and vendor negotiations. Streamlined property management processes, enhancing service delivery and increasing client satisfaction by 15%.

Covenant Coordinator • Castle Group Jul 2020 – Mar 2021

Enforced HOA covenants and community guidelines for a high-end residential community in Cooper City, maintaining a 95% compliance rate among homeowners. Improved covenant enforcement efficiency by 15% through reporting and tracking.

Covenant Coordinator, Administrative Assistant • ASG May 2019 – Feb 2020

Enforced community standards and regulations for a large HOA comprising 3,700 units across 17 subdivisions in West Broward, achieving a 90% compliance rate. Provided administrative support, including documentation management and communications.

Additional Work Experience

Certified FDLE Police Officer City of Hollywood Jun 2007 – Oct 2018

Assistant Property Manager Jordan Taylor Properties 2005 – 2007

EDUCATION

Bachelor’s Degree in Business, Specialization in Criminal Justice Administration Union Institute and University 2011

FDLE Certification Police Officer Broward College 2007

Associate’s Degree in General Studies Kent State University 2004

LICENSE & CERTIFICATION

CAM License #53434 Valid through September 2026

CPR Certification Valid through July 2025

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