Retail Sales Associate
Resume:
CAROL LUNSFORD
Pantego, Texas *****
**********@****.***
Administrative professional with experience in Manufacturing, Retail Sales, Transportation, Automotive Sales, Communications, and Energy industries. Highly computer proficient and an excellent communicator;
organized, positive, and able to manage multiple priorities. PROFESSIONAL EXPERIENCE
MACYS, Irving, TX 2019-2025. part-time Job while working Full time
Administrative Support Team and Sales Associate
Provide in store administration assistance including cash deposit processing, associate hiring and on-boarding tasks; retail sales, and cashier services at local Macy’s retail store in Irving Mall.
SLEEPTRONIC, Fort Worth, TX 2019-2020
Customer Service Representative
Process customer phone orders and input orders into the computer system, review customer orders for accuracy, process truck release paperwork for product delivery, prepare point of purchase materials for customer distribution, assist with accounts payable, cashier, and review marketing materials for accuracy and appropriate content
EDS SERVICE SOLUTIONS LLC, Irving, TX 2017-
2020
HORIZONS HR SERVICES, formerly Cavalry Staffing, Irving, TX Lead Driver
Full-time and Part-time job for two separate companies; Transport and provide instructions to drivers for moving cars to and from DFW airport rental locations for National Rental Car Agency at both Dallas/ Fort Worth International and Love Field airports
METRO VOLKSWAGEN, Irving, TX 2016-2017
Internet Sales Manager
Book appointments from internet leads, present cars to customers and close sales on Volkswagen cars
MACYS, Dallas, TX 2015-2016
Seasonal Sales Associate
Sell men and women’s shoes during the 2015 holiday season
TIME WARNER CABLE, Arlington & Farmers Branch, TX 2014-2015 Field Retention and Direct Sales Representative
Utilized a consultative approach in an effort to present the value of TWC products and services over the phone and in person with the purpose of retaining core products and customers, and up selling TWC products and services to existing customers. Also won customer’s business back from competitive service providers
Saved customers from disconnecting or downgrading service; presented benefits of products and services to customers resulting in reaching retention sales quotas set monthly
Documented customer transactions accurately to include information to Order Entry Representatives, Billing, Technical department, and Collections
Responded to customer complaints in a professional manner; attempted to resolve complaints successfully in accordance with established guidelines
GDF SUEZ ENERGY RESOURCES NA, Irving, TX 2008-2013 Corporate Sales Support / Regional Sales
Prepared RFP proposals to prospective customers including school districts and municipalities
Created weekly reports on ERCOT non-siebel sales margins and weekly sales data
Loaded company energy usage load data into Siebel pricing system for deal setup; presented product and pricing options, and generated electricity sales contracts and presented to customers for required signatures
Contacted renewal customers and obtained Letter of Authorization to provide pricing alternatives and initiated cold calls to prospects and determined next electricity contract start date
EDUCATION
Bachelor of Business Administration from Baylor University, Waco, TX
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