Personal Trainer
Resume:
Molly E. Amos.
********************@*****.***
OBJECTIVE: Highly motivated individual with 6+ years of exceptional customer service experience looking to bring my friendly and outgoing personality to contribute to the company's growth and success.
EXPERIENCE:
Certified Personal Trainer, Houston TX/Los Angeles, CA
Self-Employed
July 2021-Present
●Certificate in Personal Trainings from NASM
●Held small group workout classes
●Developed individualized fitness programs for clients’ specific needs.
●Inspired and motivated clients to get results through goal setting.
●Conducted service appointments with members which included nutrition counseling and proper fitness equipment use.
Flight Services International, Houston TX-Charter Flight Attendant
February 2019-May 2021
● 4 week rigorous course of intense training. Had to receive 90% on every written & oral test to pass.
●Trained in CPR, First Aide, and know how to operate an AED.
●Did private charter for the Arizona Cardinals.
●Responsibilities include exhibiting the utmost professionalism for the safety, service, and security of VIP clients.
●Trained in food and wine pairings.
●Private charter flights & military charters.
●Away from base for 20+ days at a time
●Certified on B767, B777.
●Always putting the customer's safety before anything else.
●Great understanding of how important it is to be on time.
●Always giving phenomenal and happy customer service.
●Being clean and organized as well as keeping a clean work space for others.
●Able and willing to get along with other coworkers and listen to different perspectives to come up with the best outcome for the team.
Norwegian Airlines, Los Angeles, CA- International Flight Attendant
February 2017-January 2019
●4.5 week rigorous course of intense training.
●Had to receive an 85% on every written and oral exam/test.
●Worked first class as well as business class.
●Trained in First Aide, CPR,and know how to use and operate an AED.
●Trained in food and wine pairings.
●Long haul flights 10 hours plus.
●Certified and trained on the Dreamliner.
●Always put the customer's safety before anything else.
●Learned how important time and time management is.
●Always gave happy and kind customer service.
The Overland Cafe, Culver City, CA— Head Waitress
May 2014-December 2016
●Greeted and welcomed customers with a friendly and warm smile.
●Answered phones, took togo orders and packed orders correctly.
●Very accurate at taking orders with minimal mistakes.
●Able to handle many tables at once as well as help run food, bus tables and help host.
●Great multi-tasker and thrive under busy and fast paced environments.
●Trained in wine and food pairings. So I was always able to help the customer make the best choice.
Craters & Freighters, Tampa FL— Customer Service Representative
September 2012 -March 2014
●Greeted and welcomed customers as they entered and exited the front entrance.
●Managed accounts for high priority/celebrity clients.
● Kept a clean, tidy and organized workspace for others and myself.
●Performed real-time decision making to resolve customer concerns.
●Worked with multiple departments throughout the company to assist customers.
●Assisted and trained new employees.
●Answered inbound calls to assist customers.
●Trained in QuickBooks.
●On time and came prepared.
EDUCATION
St. Petersburg College (2011-2013), Tarpon Springs, FL— Business Administration Associates Degree
Tarpon Springs High School (2007-2011), Tarpon Springs, FL— High School Diploma
SKILLS/ PERSONAL QUALITIES:.
Proven track record of providing exceptional customer service in fast-paced environments.
Always maintains a professional attitude no matter the situation or environment.
Very outgoing, friendly and personable.
Consistently stays up to date with company changes and policies.
Always shows up with a positive and optimistic attitude.
Great communicator; demonstrated ability to communicate with people from a variety of cultures.
Amazing time management skills and is extremely detail oriented.
Responsible, professional, flexible and dependable.
Passion for giving clients a 5 star customer service experience.
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