Operations Manager Traffic Control

Alvin Skinner

404-***-**** **************@*****.***

Professional Summary

Facility and Operations Manager with over 20 years of experience in managing Traffic Control, Loss Prevention, Identity Safety and Staff Management seamlessly and positively. Outstanding dedication to ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through effective methods and strategies. Possesses a strong work ethic, great oral and written communication skills with a positive approach to all my assigned duties.

Work History

Facility Manager 07/2019 - 01/2021

AWP Traffic Control – Atlanta, GA

●Managed staff of over 45 employees

●Interviewed, hired, managed/evaluated employee performance

●Ensured safety compliance by overseeing OSHA, DOT and other compliance related activities Protected the company’s employees, customers and assets against losses, injuries

and accidents through enforcement of safe work practices.

●Prevented accidents and other safety exposures by investigating, identifying causes and developing

●Preventative measures and practices.

●Participated in the planning, coordination, development and implementation of goals

and objectives

●Facilitated monthly safety and committee meetings

●Managed day to day employee concerns (Payroll, Timekeeping, Benefits, Leave requests)

●Customer issues and training requirements

●Performed site inspections and regulatory audits.

●Developed and maintained relationships with new and existing clients

●Resolved customer service issues quickly and efficiently

Director of Operations 10/2017 - 7/2019

EDC Traffic Control – Atlanta, GA

●Planned and monitored the day-to-day operation

●Managed and supervised staff of over 30 employees

●Interviewed, hired, trained and managed employee performance

●Coordinated compliance with rules, regulations and policies

●Developed, coordinated and implemented the Standard Operating Procedures (SOP)

●Managed procurement processes and coordinated material and resource allocation

●Managed customer support procedures to enhance customer satisfaction

●Reviewed financial information and adjusted operational budgets to promote profitability

●Managed relationships/agreements with external partners/vendors

●Monitored daily metrics by gathering, analyzing data

Operations Manager 12/2016 - 10/2017

WD Wright – Atlanta, GA

●Managed job sites and reported issues to the location General Manager

●Interviewed, hired, trained and managed employee performance

●Coordinated compliance with rules and regulations, and policies

●Planned, administered, and controlled the budget

●Participated in the planning, coordination, development and implementation of goals and objectives

●Ensured safety procedures were being met such as Personal Protective Equipment (PPE)

●Ensured that all appropriate equipment is available and that all workers understood the local DOT rules and regulations

●Maintained and verified all daily work logs

●Monitored evening and weekend service requests

●Monitored employee daily driving patterns through GPS

Customer Service Rep/Smith System Driver Safety Instructor 11/2007 - 12/2016

Shred-it – Atlanta, GA

●Operated mobile and plant based shredding equipment

●Conducted and managed behind the wheel instruction, E-Learning and quarterly refresher courses

●Interviewed, hired, trained and managed employees

●Coordinated compliance with rules, regulations and policies

●Participated in the planning, coordination, development and implementation of long term goals and objectives

●Identified security risk areas and highlighted ways to correct

Highlights

●OSHA Certified

●ATSSA (FIT, TCS, TCT) Trainer

●Smith Systems Defensive Driver Trainer

●NAID Certified

●Bidding & Proposals

●Certified First Responder

●Budget & Cost Control

●Subcontractor/Crew Supervision

●Expert in work zone design, setup and professional flagging responsibilities

●Knowledgeable in DOT inspection protocol, Labor Law, Finance/Budgets, EEOC, Merchandising, Marketing

Education

High School Diploma

Additional Information

Systems and Software Skills

SalesForce, TSheets, Microsoft Office, QuickBooks, DropBox

References available upon request

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