Data Entry Customer Service
Resume:
Sinhle Mahumane
**** **** ***, ********* *** **, Olifantsfontein, 1666
**************@*****.***
Career Summary
Detail-oriented and highly organized administrative professional with extensive experience in office management, customer service, and data handling. Proficient in Microsoft Office Suite, CRM tools, and accounting software, with a proven ability to streamline operations and enhance efficiency. Adept at managing schedules, handling communications, and performing data entry with high accuracy. Known for excellent problem-solving skills, strong attention to detail, and the ability to maintain confidentiality. Demonstrates exceptional organizational and time management skills, with a track record of supporting team efforts and adapting to dynamic work environments. Committed to delivering top-notch administrative support and contributing to the overall success of the organization.
Tech Skills and Competencies:
• Microsoft Office Suite (Word, Excel, Outlook): Proficient in creating documents, managing spreadsheets, and handling emails, with skills in Excel functions like pivot tables and VLOOKUP.
• Office Administration Software & CRM Tools (e.g., Salesforce): Experienced in using office management software and customer relationship management systems to streamline tasks and track customer interactions.
• Data Entry and Management: Accurate and efficient in entering and managing data, ensuring the integrity of information and facilitating smooth operations
• Email and Calendar Management: Effectively manage schedules, appointments, and communication, ensuring timely responses and organization.
• Online Communication Tools (e.g., Zoom): Proficient in using digital communication platforms for meetings and collaboration, maintaining clear and effective communication.
• Attention to Detail: Ensures precision in tasks and data management, minimizing errors and enhancing accuracy.
• Customer Service: Provides professional support, addressing customer inquiries and issues with a focus on satisfaction.
• Communication Skills: Demonstrates clear and effective written and verbal communication, enhancing collaboration and information sharing. Customer Service Pharmacy Direct
December 2023 - Present
• Managed Patient Queries: Addressed and resolved a wide range of patient inquiries and concerns related to medications, including dosage, side effects, and interactions, ensuring high levels of patient satisfaction.
• Provided Medication Information: Delivered clear, accurate, and comprehensive information to patients about their prescriptions and over-the-counter medications, helping them make informed decisions about their health.
• Patient Registration: Efficiently registered new patients into the system, verifying personal details and insurance information to streamline the process and enhance service delivery.
• Processed Prescriptions: Handled prescription requests, including dispensing medications, verifying accuracy, and ensuring compliance with legal and safety standards.
• Maintained Records: Updated and managed patient records in the system, ensuring confidentiality and accuracy of medical information.
• Pharmacy Services: Performed various general pharmacy services such as inventory management, stocking shelves, and assisting with administrative tasks to support the smooth operation of the pharmacy.
• Customer Support: Provided exceptional customer service by addressing and resolving patient issues professionally, handling returns and exchanges, and offering assistance with insurance claims.
Telesales Outbound Agent
Clientele Life
May 2023 – December 2023
• Conducted outbound calls to prospective and existing customers to promote and sell the company's insurance products and services.
• Utilized provided scripts to effectively communicate product features, benefits, and company policies, ensuring consistent and accurate information delivery.
• Engaged in active listening to identify customer needs and tailor sales pitches to match their requirements.
• Addressed customer inquiries and provided detailed responses about product offerings, pricing, and company services.
• Employed persuasive techniques and sales strategies to overcome objections and close sales.
• Maintained detailed records of customer interactions, sales, and follow-ups in CRM systems to track progress and optimize sales performance.
• Collaborated with team members to meet and exceed monthly sales targets and contribute to overall team success.
• Provided feedback and suggestions to improve sales scripts and strategies based on customer interactions and market trends.
• Participated in regular training sessions to stay updated on product knowledge, sales techniques, and industry developments.
Financial Clerk Pick N Pay
January 2016 - August 2017
• Conducted transactions with cash registers, ensuring precise pricing and efficient handling of both cash and credit payments.
• Managed all aspects of financial transactions, including issuing receipts, processing refunds, and reconciling discrepancies to ensure accurate financial records.
• Performed data entry and maintained financial information within the system, contributing to accurate and up-to-date records.
• Oversaw bank deposits and credit card payments, ensuring timely and accurate processing of all financial transactions.
• Assisted in the preparation of financial reports and audits, supporting the financial department's operations and compliance.
• Provided exceptional customer support by addressing and resolving payment-related inquiries and issues with professionalism.
• Maintained meticulous attention to detail to ensure all financial processes and transactions were executed correctly.
Education
Ingqayizivele Secondary School
National Senior Certificate
University of South Africa (UNISA)
Criminal Justice (Incomplete)
Office Administration Certificate
Institution/Training Center Name
Pro-Fuel Training Center
Certificate
E-Learning LMS
Online Certificate
Basic Microsoft Excel
E-Learning Online Certificate
References
Upon request
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