Customer Service Data Entry
Resume:
Blass, page *
Cynthia Blass
Houston, TX 77088
**********@*****.***
Objective
Energetic, detail oriented, quality driven bilingual professional seeking a position with growth oriented, progressive institution where my education, experience and excellent communication skills will significantly contribute to the overall success of the organization and provide opportunities for career advancement.
Skills
• Bilingual
• Excellent Customer Service
• Excellent Communication Skills
• Microsoft Office Suite
• Reliable individual with a strong set of core values
• Able to work in team settings and maintain sensibility to workplace diversity
• Able to prioritize under deadline pressure with minimal supervision
• Detail oriented while maintaining focus on departmental goals
• Desire to use my knowledge and experience in a meaningful way.
• Great time project management.
• Excellent Records Management and Data Entry skills while maintaining confidentiality
• Excellent Organizational Skills
• 100% Bilingual-Spanish/English
Work Experience
Goldfein, LLC Alpharetta, GA 2022-Present
• Team Leader for the Total loss department of currently 7 employees.
• Train new potential hires.
• Work remotely
• Have proven track record of success in both team and independent settings.
• Familiar with VPN/ VDI/ AWS system.
• Attend Corporate meetings on a weekly basis.
• Schedule department training meetings.
• Assist other departments when needed.
• Team player
• Document coding.
• Assisted in Accounting department.
• Complete reports involving more than 300 claims.
• Assist customers through their Total loss vehicle claims.
• Review claims throughly, to ensure all documents are received in a timely manner.
• Email several GAP vendors to properly file a claim for out mutual customers.
• Make more than 30 bilingual customer calls nationwide on a daily basis.
• Make more than 30 bilingual customer calls nationwide on a daily basis.
• Communicate in a timely manner with more than 92 different GAP vendors nationwide. Blass, page 2
• Communicate with more than 15 different Insurance carriers nationwide, to properly retrieve documents.
• Communicate with more than 100 dealerships nationwide.
• Striving to continue to learn & to grow within the Company.
• Maintain more than 500 claims on a weekly basis.
• Maintain confidentiality of information.
• Perform other job-related duties as assigned.
Harmony School of Endeavor Houston, TX 2013 – 2019
• Answered phone and provided information regarding school
• Shared events on Facebook and our school’s website
• Sent email blasts to our parents regarding important school events
• Keep track of newly enrolled students until they are properly oriented (ensures checklist is complete)
• Keep track of withdrawing students, and ensure all exit procedures are followed.
• Register new students/withdraw students into the database
• Enter data for new and previous students
• Inputs the new student information into the database
• Update demographic data in computer database
• Responsible for student withdrawals and documents the withdrawal reasons
• Works in collaboration with ESL/Special Ed and GT departments to request newly enrolled student records and send records for withdrawal students
• Reviews newly enrolled students’ documents to see previous SPED/Section 504/dyslexia/ESL/GT information and add the related students to suspect lists for related programs
• Responds to TRex requests and initiates TRex requests for newly enrolled students
• Responds to faxed record requests and initiates fax requests for newly enrolled students
• Calls previous schools to request records for newly enrolled students.
• Entering paper applications to database
• Maintains student files and makes sure they are complete
• Files incoming records from other schools and passes the records to related departments including ESL/Special Ed/GT departments
• Keep soft copy of all files in student folders
• Maintain and respect confidentiality of student and school personnel information
• Checks and reviews a variety of data for accuracy, completeness, and conformance to established standards and procedures
• Operates standard office equipment to include, word-processing, and data processing equipment, copiers, laminators, etc.
• Handles a variety of routine technical and administrative assignments
• Takes all necessary and reasonable precautions to protect students, equipment, materials, and facilities
• Complies with and supports school and division regulations and policies
• Models non-discriminatory practices in all activities
• Performs related tasks as assigned by building administrator(s) in accordance with the school/ policies and practices
policies and practices
• Maintains physical and computerized records including student cumulative folders, progress and failure reports, class rosters, schedule changes, and grade books.
• Processes new student records, including requesting transcripts and records from other schools, setting up cumulative folder, and entering student data into appropriate databases.
• Coordinates grading process, including processing of scan sheets, verification and correction of grades, and printing and distribution of report cards.
• Processes and transmits request for student information, including student transcripts for colleges and universities.
• Prepares and distributes University Interscholastic League (UIL) eligibility lists. Blass, page 3
• Calculates grade point averages, class rank, and prepares honor rolls.
• Assists counselors with the enrollment, withdrawals, and transfer of students and processes applicable records.
• Assist campus administration and counselors with the preparation of reports and student data information.
• Coordinates ordering and distribution of all graduate materials, including caps and gowns and diplomas.
• Maintains confidentiality of information.
• Performs other job-related duties as assigned.
Rohe And Wright Builders Houston, Texas 2003-2004
• Answered phones, respond to general questions from clients and suppliers, write messages and transfer calls.
• Composed and typed project correspondence,
• Sorted mail,
• Submitted construction permit requests,
• Scheduled meetings and,
• Made copies of documents for construction bids and projects.
• Organized project and office files including payroll documents, project billing summaries, worker’s compensation documents, blueprints, contracts and supplier invoices.
• Entered data in software program.
Education
Houston Community College Houston, TX 2002-Present Associate in Business Administration
Champions School of Real Estate Houston, TX 2020-Present Realtors License
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