Customer Service Call Center

Enrique Abramson

** ***** **. ********** ***** Island 02907 USA *****************@*****.***

Summary

Resourceful Call Center Representative who consistently meets productivity goals. Proven capacity to troubleshoot and resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Education

Bachelor of Science in Literature 1986 - 1989 Liceo República de Paraguay

OTHER Degree TRAINING

●Completed Phone Use Management Training – Hotel Santo Domingo – 4/20/1992

●Completed Customer Service Training Course –Institute of Tech Training – 4/13/1992

●Telecommunication in the World of Business Training – Codetel Computers - 10/24/1998

●Customer Service Training - Tricom, S.A. – 11/2003

Skills & Abilities

Related to Call Center Rep

●Logical thinker and creative problem-solver.

●Excellent organizational, planning and time management skills

●Experience answering inbound calls

●Excellent customer services skills

●Proficient in basic computer skills

●Bilingual, fluent in English and Spanish

Experience

CUSTOMER SERVICE REP STI PREPAID JULY 14, 2004 TO SEPTEMBER 25,2012

●Assisted customers by answering product and service questions; suggesting information about other products and services.

●Opened customer accounts by recording account information.

●Maintained customer records by updating account information.

●Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

CUSTOMER SERVICE REP VARELTEL JULY 23, 2015 TO OCT 07, 2016

●Assisted customers by answering product and service questions; suggesting information about other products and services.

●Opened customer accounts by recording account information.

●Maintained customer records by updating account information.

●Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

ASSEMBLING HAYWARD INDUSTRIES JULY 7, 2017 TO FEBRUARY 22, 2018

●Prepared work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists; gathering parts, subassemblies, tools, and materials.

●Positioned parts and subassemblies by using templates or reading measurements.

●Assembled components by examining connections for correct fit; fastening parts and subassemblies.

●Verified specifications by measuring completed component.

●Resolved assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources.

●Kept equipment operational by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs.

●Maintained a safe & clean working environment by complying with procedures, rules, and regulations.

●Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

●Conserved resources by using equipment and supplies as needed to accomplish job results.

●Documented actions by completing production and quality forms.

MACHINE OPERATOR PLANTATIONS PRODUCTS FROM MAY 25 2018 TO DECEMBER 30 2018

● Kept equipment operational by completing preventive maintenance requirements; following

● manufacturer's instructions; troubleshooting malfunctions; calling for repairs

● Resolved assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources.

● Kept equipment operational by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs.

PICKER / PACKER OCEAN STATE JOB LOT FROM FEB 18 2019 TO SEP 19 2019

●Distribute the boxes to be taken to the final destination (truck).

●Merchandise Verification

ASSEMBLER ASPEN AEROGEL FROM NOV 14 2019 TO JAN 24 2020

●ClinchBlankets

ASSEMBLER LMJ WAREHOUSE. FROM OCT 12 2020 TO NOV 9 2020

●Wood Pallets Assembling

MACHINE OPERATOR HONEYWELL FROM 01 - 05 - 2021 TO 01 - 01 -26 -2021

●Respiratory Mask Assembling

PACKER

●Distribute the boxes to be taken to the final destination (truck).

●Merchandise Verification

CHEMICAL OPERATOR JAMESTOWN DISTRIBUTOR

FROM 02-21-2024 TO 10-04-2024

● Pour and filling of Chemical

● Mixing boating composites

REFERENCES

●Mindy Gomez - 401-***-****

●Angelo Miguel - 401-***-****

●Roderick Checo - 401-***-****

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