Senior Salesforce Developer

MANISH K

Certified Salesforce Administrator & Developer

E-Mail: ******.******@*****.***

Phone: +1-615-***-****

LinkedIn ID: www.linkedin.com/in/manish-k-1bb3a9296

PROFESSIONAL SUMMARY

Around 11+ years of experience in the IT industry including 8+ years of experience in Salesforce.com CRM Platform. Experience in Administration, Configuration, Customization, Integration, Lightning, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform.

Having 2+ years of experience in Java Developer role.

Experience in working with Salesforce developer toolkit (Apex, Visualforce, force.com IDE, SOQL and Web Services/ Metadata API).

Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions and lightning components.

Creating lightning pages using Web Component, controller, helper, style, documentation, render, design, SVG.

Experience in building re-usable Lightning web components and using Lightning Framework.

Involved in developing salesforce Lightening Apps, Lightning Web Components, Controllers and Events.

Good experience in developing salesforce Lightning Apps, Lightning Web Components, Controllers and Events.

Implemented Salesforce Lightning Web Components for small set of users within the organization.

Worked on both lightning frameworks Aura and LWC.

Led efforts to conduct comprehensive code reviews and refactoring sessions to identify and address areas of technical debt within the Salesforce Sales Cloud platform.

Implemented governance frameworks and best practices to ensure adherence to coding standards, design patterns, and platform-specific guidelines, reducing technical debt accumulation over time.

Experience with Salesforce.com Sales Cloud, Service cloud, Force.com platform and Salesforce Copado Platform

Experience in Apttus CPQ Configuration and involved in quoting and pricing, order management, product configuration.

Created Custom objects for Quote and Quote lines and captured quote information for CPQ.

Hands-on Experience working across various SFDC implementations that are covering Sales cloud, and CPQ with Steel Brick.

Experienced with delivering Salesforce CRM solutions in the healthcare domain, supporting patient engagement, service automation, and workflows across Medicare and provider-facing environments.

Experience with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with CPQ.

Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud, Service Cloud, Community Cloud and Marketing Cloud

Involved in end-to-end QA and UAT testing and validation of CPQ including Products, Pricing, and Quoting etc.

Salesforce Marketing Cloud Administration, Configuration & Setup.

Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Centre, Chatter & App-exchange applications.

Experience in using Force.com Web services API for implementing web services in the application for access to data from different users using REST and SOAP.

Understanding and writing users stories for implementing of visual forces, SOSL, SOQL, WSDL, partner WSDL and enterprise WSDL, visual force (page, component, and controllers) and custom user interfaces using HTML.

Working with different aspects of Web Services (XML, WSDL, SOAP, REST).

Having knowledge on Apttus products like CPQ, CLM, X-Author and Apttus Approvals.

Experience with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.

Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.

Experience building integrations with Salesforce Lightning Platform using MuleSoft using custom Apex code.

Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.

Extensive experience in developing enterprise applications using Java and J2EE technologies such as JSP, Servlets, Tiles, Struts, Spring, XML, XSL, HTML, JavaScript, JDBC and CSS.

Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.

Experienced in full life cycle application development from requirements gathering and design to UAT (User Acceptance congTesting).

Good experience in GUI development using Visual Studio code.

Experience in command-line interface (CLI) environment in salesforce.com.

Good Experience in version controls GIT, Bit Bucket.

Strong Agile Methodology, Scrum Framework Experience.

EDUCATION

Bachelor’s in computer science from Anna university, Chennai, India. (2007 to 2011)

Master’s in computer science from Wichita State University, Wichita, Kansas (2011 to 2012)

TECHNICAL SKILLS

Salesforce Technologies : SalesForce.com, Force.com, Sales Cloud, Service Cloud, LWC, Lighting components, CPQ, Apttus CPQ Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, s-Control, Apex Web Services, Apex Language, Partner WSDL & Enterprise WSDL, Workflow and Approvals, Visual Force Pages/ Component, Dashboard, Analytic Snapshots.

Languages : C/C++, Java, J2EE, HTML, XML, CSS.

Database : SQL Server 2008, Oracle, MySQL.

Salesforce Tools : Force.com IDE (Eclipse), Force.com API tools (Data Loader), AJAX Tool Kit, Force.com Explorer, Force.com Platform

Web Servers : Apache Web Server, Tomcat 6.x, IBM WebSphere 4.x/5.x,

Platforms : UNIX and Windows (2000/XP/Vista/7)

ETL Tools : Data Loader, Salesforce-to-Salesforce, Informatica.

Web : HTML, XML, JSP, JavaScript, WSDL, SOAP.

Tools : MS Office, MS Excel, Eclipse IDE.

CERTIFICATIONS

Salesforce Certified Administrator.

Salesforce Certified Platform Developer - I.

Salesforce Certified Platform Developer – ll.

Salesforce Certified Sales Cloud

Salesforce Certified Service Cloud

PROFESSIONAL EXPERIENCE

Client: Deloitte, Dallas, TX, Remote

Role: Sr Salesforce Lightning Developer Oct 2022 to till now

Responsibilities

Designed, developed, and deployed Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit the needs of the application.

Used field level security along with page layouts in Lightning to manage access to certain fields.

I was Involved in developing Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.

Developed Apex classes and Flows in Salesforce Service Cloud to support order lifecycle management within OMS-integrated environments.

Architected, designed, and developed Salesforce for internal business operations with Field Service.

Integrated Field Service Timesheets with Financial Force PSA to track time and payments.

Utilized Salesforce Communities to build self-service portals for customers, partners, and distributors, enhancing eCommerce capabilities such as account management and order tracking.

Integrated Salesforce with third-party OMS platforms using REST API integrations, ensuring real-time updates across fulfillment and inventory.

Utilized Salesforce's REST and SOAP APIs to connect with external eCommerce platforms, enabling data synchronization and real-time updates between systems.

Worked closely with e-commerce teams to align backend logic with SFRA/SFCC frameworks and real-time inventory updates.

Created Case queues, teams, and business processes to create Work Orders and Service appointments.

Implemented and configured Field Service Lightning (FSL), Lightning Flows.

Built Lightning Web Components using Core JavaScript and Apex for service case updates tied to OMS workflows.

Writing Lightning web components (LWC) to meet business requirements.

Migrating existing Aura Components and Visual force page to Lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.

Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.

Created Lightning web components (LWC) for scratch orgs.

Build each webpage according to design, developed custom UI suing CSS, HTML, LWC, Visualforce components and used jQuery, JavaScript for front-end validation.

Worked in Agile methodology, attended daily scrum meetings, weekly grooming meetings and sprint review meetings.

Worked on Lightning flow for financial service cloud package.

Used Salesforce DX, Change Sets, and Jenkins-based CI/CD pipelines for packaging, testing, and deployment of metadata

Worked with Maintain infrastructure and web services developed including.

Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions

Created Lightning Components, added CSS and Design Parameters which improves performance.

Developed multiple number of Lightning web components (LWC) regarding service case console page.

Worked on advanced JavaScript and HTML elements for developing the LWC components.

Migrating aura components to Lightning Web Components.

Implemented a CI/CD pipeline using Jenkins and Git to automate Salesforce metadata deployment, testing, and version control, improving release quality and speed.

Worked on service cloud and customer support. Configured email to case, web to case, live agent.

Developed Apex Classes & Triggers to implement the business logic as per the requirements.

Upgraded from Salesforce Classic to Salesforce Lightning.

Designed and implemented complex Salesforce Flows including screen flows, record-triggered flows, and scheduled flows to automate business logic and replace legacy code where applicable.

Implemented and configured Field Service Lightning (FSL), Lightning Flows.

Created various customer support communities with which customers/partners can directly with the business and upload files, any data.

Managed end-to-end Salesforce deployments using Copado DevOps Platform, including pipeline configuration, automated testing, static code analysis, and deployment promotions for multiple sandboxes and production environments.

Collaborated closely with cross-functional stakeholders, including business analysts, QA teams, and product owners, to gather requirements, align on release goals, and validate post-deployment functionality.

Design, develop and implement solutions for Apttus CPQ system deployed on Salesforce platform.

Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.

Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.

Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.

Created and customized Record types, page layouts, list views managed Role hierarchies and Profiles.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.

Developed Lightning Component Framework and built Lightning component using aura framework.

Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.

Implemented Salesforce web services like SOAP and REST API, Java, XML.

Environment: Saleforce.com, Apex Classes, Field Service Lighting, Controller Classes, Triggers, Visualforce, REST/SOAP API, Data Loader, Workflow & Approvals, Sales Cloud, Service Cloud, Marketing Cloud, Reports, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Client: State of Indiana, Indianapolis, IN

Role: Sr Salesforce Developer Aug 2021 to Sept 2022

Responsibilities:

Designed, developed, and deployed Apex classes, Controller classes and Apex Trigger for various functional needs in the application.

Provide thought leadership and consultation throughout the life cycle of a Salesforce Community Cloud implementation.

Working with user group for requirement gathering throughout the planning and implementation.

Built Apex triggers and record-triggered Flows in Salesforce Service Cloud to automate workflows connected to government Order Management System (OMS).

Migrated data from external sources and performed insert, delete, upset, export on multiple records.

Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional needs in the application.

Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Configured third-party system API integrations for tracking state-issued services and order-like citizen requests within Salesforce.

Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.

Administered Salesforce CRM applications for Sales, and Support Departments.

Installed Market and send Email Alerts and Field Updates according to the event.

Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Collaborated on Agile delivery of Service Cloud features and provided technical specs for OMS-connected user stories.

Created Lightning web components (LWC) for scratch orgs.

Created integration with Steel brick CPQ and CLM applications and automating processes on salesforce1 platform.

Experience with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.

Involved in Steel Brick CPQ implementation and customizations around the app exchange.

Use Jira for project management and bug tracking, Fisheye for code reviews, Subversion for source code control, and Jenkins for deployment and continuous integration.

Leveraged Copado DevOps Platform to streamline deployment processes across multiple Salesforce environments, implementing version control, automated testing, and change management to ensure smooth and error-free releases.

Conducted demo sessions and stakeholder walkthroughs after each sprint to demonstrate Lightning component functionality and gather feedback for future improvements.

Managed the overall flow of Salesforce automation process and successfully enforced a smooth build and deployment through the aid of tools like Jenkins, Apache ANT migration tool.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas.

Created Profiles, Roles, and Permission Sets for all the users in the organization.

Participated in bi-weekly CI/CD release cycles, collaborating with DevOps and QA teams to ensure smooth and stable Salesforce deployments.

Worked with Data Loader to update, insert and delete records using excel sheets as a part of the data migration.

Worked on Data cleaning with excel sheets to avoid duplicate records using External ID.

Used the Sandbox for testing the developed App after migrating some test data from client application.

Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.

Created reports in various formats (summary, matrix, tabular and joined) and folders to assist managers to better utilize Salesforce platform.

Environment: Salesforce.com Unlimited Edition, Apex, steel brick CPQ, ETL, Sales Cloud, service Cloud, Chatter Cloud, CPQ.

Client: Visa USA Inc., Denver, CO June 2018 to Jul 2021

Role: Salesforce Developer

Responsibilities:

Worked with the user group for Requirement gathering throughout the Planning and Implementation.

Worked on various sales force objects like Accounts, Opportunities, Products and Reports.

Created profiles and implemented Object level, Field level and Record level security. Created Custom labels and used them in validation rules to parameterize the validation rules.

Integrated Salesforce Service Cloud with Visa’s internal Order Management System (OMS) using custom REST API integrations and Apex callouts.

Created record types and page layouts and assigned page layouts to the record types. Created custom report types and generated report using the report types.

Created personalized email journeys in Salesforce Marketing Cloud using AMPScript, triggered by OMS-based events like order confirmation and payment failure.

Developed various custom objects, tabs, components, visual force pages and controllers.

Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.

Led continuous improvement initiatives to monitor user interactions, gather feedback, and implement iterative UI/UX enhancements, driving ongoing improvements in user satisfaction and system usability.

Implemented CPQ workflows using Apttus and Steelbrick, including quote creation, pricing rules, and invoice integration, providing hands-on experience transferable to Zuora CPQ/Billing environments.

Design, develop and implement solutions for the Apttus CPQ system deployed on the Salesforce platform.

Developed Quote documents using X-Author for word, also developed customized login screen for community user and functionality to redirect user from Salesforce to Apttus CPQ Quote creation using APTTUS API's, Apex, Visual force, and Triggers.

Configured Copado Promotions and Validations to execute pre-deployment quality checks, including static code analysis, automated test runs, and compliance gates.

Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Knowledge of Apttus development.

Strong understanding of Salesforce standard objects and Apttus CPQ application.

Configure in Salesforce.com CRM to facilitate Apttus implementation.

Developed in Apttus CPQ, LDAP and Integration with Share point.

Familiar with Apttus admin settings, Apttus custom settings and DocuSign settings.

Implemented in CPQ Merge Service, Configuration and Pricing APIs (Apttus customization).

Developed in configure price quote (CPQ) app such as Apttus.

Involved in end-to-end testing and configuration enhancements for the CPQ and CLM functionalities.

Created integration with Apttus CPQ and CLM applications and automating processes on Salesforce platform.

Involved in data cleanup and mapping in data migration project.

Worked on Sales and Service Cloud communities sharing business process extend them across offices and departments, and outward to customers and partners.

Testing the CPQ integration with ERP.

Created Visual force Mail templates and Automated Email Process to send installation instructions to new and existing customers.

Developed various Apex classes, Controller classes and Apex triggers for various functional needs in the application.

Created Apex web services, which are consumed by backend systems using OAuth. Created cases by performing DML operation using Salesforce API’s.

Environment: Salesforce.com, Sales cloud, Service Cloud, Apex classes, controllers, Visualforce, Commerce Cloud, HTML5, JavaScript, Web Services, WSDL, Data Loader, UAT.

Client: Guide well Source, Jacksonville, FL. December 2015 to June 2018

Role: Salesforce Administrator

Responsibilities

Worked with Pervasive Data integrator for Comprehensive Data Integration.

Deployed web to case and email to case as case creation channels.

Modified the sharing model as required.

Provided development, implementation, and updating focusing on Sales cloud and Service cloud.

Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and solutions.

Import and export data using Data Loader

Supported Medicare operations and claims tracking for a healthcare payer organization using Salesforce Service Cloud, ensuring compliance with HIPAA and secure data handling

Worked with Business System Analyst to provide recommendations and designed the Best Solutions for implementing new.

Configured and customized Salesforce to manage healthcare workflows, including member inquiries, provider support, and case escalations for CMS-aligned services.

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Worked with Pervasive Data Integrator to enable real-time healthcare data integration, improving visibility into case handling and service metrics.

Created and maintained Reports and Dashboards to provide fast access to key business metrics.

Used Data Loader and validation rules to ensure accurate migration and transformation of healthcare-related datasets, including patient demographics and support cases.

Responsible for weekly and monthly data export, updates, and backup for the organization.

Import data from excel sheets in to Leads, Accounts and Contacts using Data Loader

Use Data Loader and developer workbench for insert, update and bulk import or export of data. Used it to read, extract and load data from comma separated values CSV) file.

Modified Lead Assignment Rules.

Developed automation using Process Builder and Flows to handle repetitive healthcare administrative tasks, reducing manual effort and improving SLA compliance.

Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.

Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow Approvals.

Created and maintained custom fields and modified Picklist values and field dependencies.

Create several reports for different user profiles.

Defined objects and Field Level Security for different profiles.

Environment: SFDC, Sales Cloud, Service Cloud, Apex, Data Loader, Force.com, Healthcloud, Import Wizard, Eclipse IDE, Controllers, visual Force Pages, XML, Triggers, API.

Client: Wolverine Worldwide, New York March 2013 to Nov 2015

Role: Java Developer

Responsibilities:

Involved in Java and J2EE Technologies includes Core-Java, Multi-threading, JDBC, Servlets, JSP.

Responsible for Modification of existing applications to add new components and features emphasizing maintainability, reliability, scalability and performance, Integration of Web Applications.

Implemented Web Services Development using Apache-Axis.

Good understanding of developing web services application using SOA architecture, Java/J2EE Design Patterns.

Ability in testing the software with appropriate test cases.

Analysis and preparation of System Requirement Document and Design documents.

Discussions with clients on customizing existing products.

Integration of new modules with existing applications.

Environment: Java, JSF, Web sphere 5.2, WSAD 5.0, Teradata, JSP, Servlets Jax WS, SoapUI, UTP Test cases.

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