Customer Service Call Center
Resume:
Nakayah Helm Atlanta, GA *****
************@*****.***
Polite and professional customer services of 4+ years successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Professional and knowledgeable office clerk offering years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills and file managing, Scheduling, computer skills
Work History
Call Center Representative
AT&T, Atlanta April 2022 - Current
Administrative Assistant Intern
Eastpoint Housing, Atlanta June 2019 - August
2021
Skills
Trained new personnel regarding company operations, policies and services.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Investigated and resolved customer inquiries and complaints quickly.
Answered phone with friendly greeting to create positive inbound calling experience for customers.
Educated customers about billing, payment processing and support policies and procedures.
Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
Managed Approximately 30 incoming calls, Emails per day from customers .
Quality Assurance
Complaint resolution
Customer Relationship
Management
Customer Service
Microsoft team, office, Excel
Billing and Invoicing
Database entry
Inbound and Outbound
Calling
Call Management
Inbound sales
Documentation and reporting
Performance metrics
Education
High School Diploma May 2019
Tri Cities High School, Atlanta, GA
Certifications
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained inventory of office supplies and placed orders. Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service. Developed and maintained positive relationships with clients by providing excellent customer service.
Managed filing system, entered data and completed other clerical tasks.
Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Utilized Microsoft Word, Excel, PowerPoint and Outlook. Certified AT&T, #1 Top customer services representative Award AT&T CLUB - 2024
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