A Full-Time Service Desk

Allison M. Garcia

*** ******** **. ********* ****, Texas 78148

505-***-**** *******@*****.***

I am seeking a full-time remote position. With my extensive work experience and broad knowledge, I believe I would be an ideal candidate for this role. I am a quick learner and very personable, capable of mastering new tasks efficiently. Additionally, I excel at building and maintaining key client relationships.

Experience:

CSR / Scheduling / Dispatch– Jan 11 2024 – Current Lawn Doctor Magnolia - 25220 Stanolind Rd. Tomball, Texas 77375 Handle all incoming and outgoing customer service calls regarding scheduling or rescheduling Lawn care and Pest control services. Microsoft Emails and Captivated text communication with homeowners. Office communication through Slack. Current dispatch and scheduling system in SA5 and routing assist. Work close with operations Manager and sales team both new sales and upselling. Billing and account renewals. Service Desk/ Marketing – Feb 2, 2023 – Current

Home Depot 8138 Agora Prky Selma, TX 78154 210-***-****) Returns and RTV process, refunds and canceled orders. Work closely with contractors and delivery scheduling. Credit applications and leads for new home Services. Order fulfilment and curbside. Safety training is completed monthly. I can cover wide areas of the store when needed such as cashier and garden associate. Certified on Bally pal and Loader. Customer Care Rep / Personal Banker – Jan. 10, 2022 – Jan 9,2024 Farm Bureau Bank 17300 Henderson Pass San Antonio TX 78232 210-***-****) Online Bank assistance. Inbound/Outbound calls / High volume 80-120 calls. Generated loan applications received credit card payments and handled disputes. Fluent with Teams software and Outlook email, Paycom, Phenix, Springboard and Co-op, Appro for Lending and Microsoft and Excel.

CSR/ Scheduling / Dispatcher - March 2, 2020 - January 7, 2022 ABC Home & commercial Services - 10644 I-35 Frontage RD SA, Tx 210-***-****) High volume inbound outbound Call center, Scheduled and dispatched Inspectors and Technicians. Used Evolve processing for all Major account entries. Coordinate routes for areas all over Texas (Corpus, San Antonio, Austin, College station and Bell county) and Dispatched Services accordingly. Payments and collections. Processed setting up for new accounts and closing out old ones. I had a good rate for retention. Email or print invoices for all service tickets including agreements for new services. Complete education classes monthly. Explain, promote or sell products and services. Services included HVAC, Plumbing, and Pest and rodent control.

Dispatch / Scheduling Coordinator – 2014-2016

WDS Logistics – 6421fm 3009 suite 500 Schertz, TX 78154 210-***-****) Education:

Belford High school - General education -On-line Completion 2008 San Juan College Scholarship

New Mexico state Notary 2014

Texas Alcohol license 2023

References:

Vanessa Wagoner (Bank Branch Manager) 505-***-**** ********@*******.*** Christina Licon (Home Depot Associate) 806-***-**** ***********@*****.*** Carlos Sagahon (Owner Sagahon Countertops ) 210-***-**** **********@*****.***