Shenica Blackwell
#***A Laventille Ext Rd,
Morvant
shenicablackwell06@gmail.c
om
EDUCATION
****-**** **** ***** **** School Ruth Avenue, San Fernando Qualifications
• Mathematics – Grade 3
• English A – Grade 2
• English B – Grade 3
• Social Studies – Grade 3
• P.O.B - Grade 3
PROFESSIONAL
EXPERIENCE
2019-2022 CSA – JTA Supermarkets Limited Couva Cross Crossing, San Fernando
• Took the initiative to work closely with fellow co- workers to deliver project requirements, develop solutions and meet deadlines.
(COVID-19 Hamper Drive)
• Provided dispatch assistance to customers for curbside pickups and deliveries
• Earned reputation for easily adapting to almost any task given, doing so diligently and successfully.
• Provided excellent service to customers with the distribution, registration and updating of their JTA THANK YOU Cards. 2022-2023 CSR Agent - Call Serv Limited Gaston Courts, Chaguanas
• Tele inbound agent to answer customer queries and outbound calls for TSTT Bmobile, Fixed Department
• Data entry skills and excellent computer navigation.
• Issued tickets to technical personnel on behalf of customers 2023- Present Customer Service Professional – AMPLIA Communications Limited Barataria, San Juan.
• Tele inbound agent to answer customer queries and outbound calls for TSTT Bmobile, Mobile Department
• Data entry skills and excellent computer navigation.
• Issued trouble tickets to technical personnel on behalf of customers
SKILLS &
ABILITIES
• Time Management
• Punctuality
• Team Player
REFERENCES
Lydia- Marie Thomas
Aeriel Rouse