Customer Service Data Entry

SARON TSEGAY

Alexandria, VA ***** 571-***-**** ***************@*****.***

Objective

Motivated and detail-oriented professional with an Associate's Degree in Business Administration from Northern Virginia Community College (NOVA), currently pursuing a Bachelor's Degree in Finance at George Mason University. Experienced in data entry, administrative support, property management, and customer service, with a proven ability to handle high-pressure environments. Skilled in coordinating schedules, managing records, and working collaboratively across teams. Recognized for exceptional communication and problem-solving abilities while consistently delivering excellent customer service.

Education

Northern Virginia Community College (NOVA)

Associates in Business Administration 09/2024

George Mason University

Bachelor’s in Finance

Expected Graduation 07/2026

Experience

Administrative Assistant

Horizon House Condominium 12/2024 - Present

● Scheduled appointments, managed calendars, organized meetings, and provided administrative support to managers and departments. Handled phone calls, emails, and correspondence while coordinating office activities, ordering supplies, and maintaining office equipment.

● Assisted with preparing reports, presentations, and documents for meetings and projects. Managed travel arrangements, including booking flights, accommodations, and transportation for staff.

Customer Service Flex Associate

Amazon Fresh 05/2021 – Present

● Provide exceptional customer service by assisting shoppers with product selection and inquiries.

● Operate cash registers, process transactions, manage inventory, and collaborate with team members to achieve sales goals and maintain store presentation. Travel Agent

Self-employed 05/2024 – 10/2024

● Plan, coordinate, and book travel itineraries, including flights, accommodations, and transportation, while providing personalized customer service and travel advice tailored to client preferences and budgets.

● Manage bookings, invoicing, and communication through travel agency software, building a network of repeat clients through exceptional service and attention to detail. Data Entry Clerk

YOTEK Construction PLC 09/2022 –10/2023

● Recorded, updated, and maintained data within company databases and spreadsheets with 100% accuracy, conducted data audits and verifications to ensure information was up-to-date and correctly formatted, and assisted with general office tasks such as filing and record-keeping as needed.

Volunteer Experience

Mathias Wondu Ye-Ethiopia Cancer Society 04/2020 – 07-2020

● Attended community events and meetings to promote organizational goals.

● Answered phone calls and responded to inquiries from public members seeking assistance or information.

● Collaborated with other volunteers to plan and execute special events or projects. Skills

● Proficient in Microsoft Office Suite

● Strong attention to detail and accuracy in data entry

● Customer service excellence

● Time management and multitasking

● Property Management

Certifications

● Fundamentals of Digital Marketing (Google)

● IATA Travel and Tourism Certification

● AWS Skill Builder EC2 Certification

● Food Safety and Training Certification

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