It Support Help Desk

Objective

Seeking a role where Mr. Coffey can leverage his IT support system engineering help desk experience to assist organizations manage and secure their networks and operational systems. Mr. Coffey has over 7 years of work experience in the information technology and housekeeping services field which provides him with a diverse background to draw from. This makes him effective working with others. His senior verbal and writing skills ensure he communicates effectively on multiple levels. In addition to his technical skills, Mr Coffey has mature administrative skills and the ability to initiate plans and complete activities with minimal direction.

CLEARANCE LEVEL

Secret

EDUCATION & CERTIFICATION

Security + 2025

Fredrick Douglass High School - Diploma June 2016

MILITARY

Veteran Preference

WORK HISTORY

Military June 2023-April 2024

Vita Healthcare Hyattsville, MD 22314

Housekeeping MGR June 2022-April 2023

Managed strict adherence to routine protocols and schedules, ensured a high standard of operational hygiene required to meet organizational requirements.

Regularly identified and mitigated potential hazards (e.g., personnel injury risks, equipment issues), showcasing strong risk assessment and problem-solving skills.

Managed functionality of key tools and equipment, ensuring readiness and reliability to maintain operational schedules.

Practiced proactive inspection and preventative measures to avoid system breakdowns or safety incidents.

Ensured secure handling and proper documentation of sensitive or contaminated materials, demonstrating accountability and attention to compliance.

Managed and coordinated cross-functional tasks (cleaning, sanitation, inspections) across multiple areas which required multitasking and project coordination.

Maintained and improved shared environments, which required collaboration across operational teams.

Executed detailed, routine procedures while adapting to situational needs, which requiring flexibility and structured thinking.

Unemployed due to COVID June 2020-April 2022

Sports and Health Gym Virginia, VA 22314

Housekeeping MGR & March 2018-March 2020

Lifeguard

Managed and conducted proactive inspections of office equipment, recommending timely repairs or replacements, resulting in an 8% reduction in maintenance costs.

Ensured all technical and non-technical equipment remained clean, functional, and compliant with sanitation standards maintaining organizations commitments to system reliability and operational policies.

Performed routine safety and condition checks of floor surfaces and office areas to mitigate risks and prevent injuries.

Executed deep cleaning and disinfection of high-traffic and sensitive areas, which maintained hygiene and minimized downtime in shared spaces.

Performed logistical coordination by managing an inventory of essential supplies across multiple locations.

Maintained waste management procedures to ensure cleanliness, safety, and efficient disposal protocols.

Certified in CPR to prepare for any responses required to high-stress situations.

Managed vigilant surveillance over aquatic areas, preventing incidents through proactive observation.

Demonstrated full knowledge of emergency protocols and responded immediately to crises in alignment with YMCA safety procedures, completing all required incident reporting and documentation.

Built and maintained positive, collaborative relationships with members, participants, and team members.

Applied and enforced safety policies and procedures consistently, underscoring commitment to policy compliance and operational consistency.

Maintained accurate logs and records in alignment with YMCA and state health code requirements.

Conducted regular equipment checks and ensured availability of safety tools.

Performed chemical testing and responded appropriately to ensure environmental safety conditions.

Delmock Technologies Inc. Baltimore, MD 21223

Business Assistant November 2016-August 2019

Collaborated with senior technicians to address and resolve over 10+ major system incidents per month, significantly reducing employee downtime and improving operational efficiency.

Maintained a deep working knowledge of IT manuals and internal documentation, which led to a 23% improvement in diagnostic and repair times.

Performed a broad range of IT support tasks, adapting to dynamic needs across hardware, software, and user support environments.

Onboarded new employees by configuring and deploying laptops and ensuring proper software setup and network access — supporting a smooth and secure transition into the company ecosystem.

Led a successful project to revise and implement updated password security policies, resulting in a 20% reduction in security breaches — demonstrating initiative, policy development, and focus on cybersecurity best practices.

Diagnosed and resolved technical issues with laptops, mobile phones, and peripheral devices, ensuring minimal disruption to end-user productivity.

Utilized NEAT software to scan, organize, and maintain receipt records. This required familiarity with digital document management systems and attention to detail in data archiving.

Conducted competitive market research, supporting organizational strategic planning.

Handled classified documents with discretion, ensuring proper information security protocols were followed by shredding sensitive materials.

Entered and updated CRM records using information collected by senior staff managing high volumes of database entry that required accuracy on CRM platforms.

Performed general administrative duties, including copying and filing documents, contributing to overall office organization and supporting efficient access to records and information.

Contact this candidate