Social Media, Front Desk, Data Entry, Management, Self Starter
Resume:
NIKKI SCHMIDLE
Office Management Social Media & Marketing Management
*** ******** *** **, *******, GA 30047
601-***-**** @ ********@*****.***
SUMMARY
Administrative professional with over 10 years of office management and marketing experience. Passionate about optimizing business processes to provide top-level customer service. EXPERIENCE
Referrals Coordinator / Communications
Gwinnett Neurology & Sleep Disorders Clinic
08/2022 – Present Snellville, GA
Organize and process referral applications to ensure all medical requirements are met / documented
Communicate with medical clinics / offices to develop full history of patient
Manage client accounts, scheduled appointments, and processed payments
Launched and manage company Facebook and Instagram accounts
Respond to patient feedback via email, phone, and proprietary communication software
Train new staff on referral and front desk management Administration Manager / Marketing Manager
PetWell Veterinary Healthcare
2017 – 2022 Atlanta, GA
Managed clinic website, social media accounts, and clinic reviews
Trained and managed front desk staff
Designed and developed ads, signage, and new reference materials
Managed client accounts, appointments, and payments
Approved prescriptions and helped clients with Covetrus Receptionist
The Village Vets
2014 - 2016 Atlanta, GA
Input medical billing codes for invoicing
Assisted with social media management
Assisted clients with questions and appointments
Created and maintained clinic and patient charts
Planned special fundraising and employee events
Customized office software programs to increase functionality Loan Processor II
BankPlus
2011-2013 Ridgeland, MS
Processed all business secured and unsecured loan applications
Established and maintained files, databases, and records for recurring internal reports
Compiled documents for customer files and entered intakes into data management system
Assured that all customer files are complete and comply with agency and internal policies
Tested loan processing procedures and made recommendations to increase efficiency
PROGRAMS / SOFTWARE
Patient Management
Practice Fusion
Covetrus
PDMP
Social Media Management
X
Marketing / Design Software
iMatrix
Canva
Office Management
Infinity
Weave
Microsoft Office
SKILLS
Social media management, Website
management, Video editing, Office
management, Project management,
Attention to detail, Strategic thinking,
Problem solving, Coaching, Time
management, Prioritization
AWARDS
Named “2015 Most Valuable
Employee” at The Village Vets
PASSIONS
Customer Satisfaction
Ensuring that all customers are
comfortable and taken care of to the
best of my abilities
Creativity
Finding outlets, both professionally and
personally, to be creative
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