Quality Assurance Project Manager
Resume:
Nocturne Dsilva
**************@*****.*** • 618-***-****
LinkedIn • Franklin, TN 37064
Dear Hiring Manager:
In my search for a new challenge where I can leverage my experience in business process improvement, strategic planning & execution, and quality assurance & control, I am eager to learn more about this exciting opportunity, I have enclosed my resume for your review. I am a quick learner and a hard worker, and can compensate any missing skills through on the job training.
As my career profile illustrates, I am ready to make an immediate and longstanding contribution to the company. Having served as technical Project Manager and Business Systems Analyst, within the software (development, analysis, DevOps, QA) industry, my skill set is well suited to your needs. I know what it takes to balance competing tasks, adapt to shifting priorities, and proactively address emergent issues. Additionally, my talents in communication and relationship building will enable me to seamlessly integrate with your team and provide exceptional service to your clients.
Further, I would bring the following strengths to your team:
Pioneered deployment of Citi Cards - Collections servicing and Costco Year-end rewards certificate to streamline operations and customer engagement.
Performed in-depth GAP analysis to evaluate and compare current (AS-IS) business processes with proposed (TO-BE) processes.
Crafted user stories, process flows, wireframes, and screen mock-ups, using tools like SnagIt and Visio for clear visualization.
In me, you will gain a diligent, goal-oriented professional with the agility, dedication, and focus required to successfully fill this role. As such, I would welcome the opportunity to meet and discuss this opening in detail.
Thank you for your consideration. I look forward to hearing from you!
Sincerely,
Nocturne Dsilva
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