Customer Service Cost Control

Richard Terry Baker

**** ********** ** **

Albuquerque, NM 87111

************@*****.*** 509-***-****

SUMMARY

Experienced Terminal Manger with 30+ years of experience in trucking and logistics industry, leading high performing teams to optimize fleet efficiency ensure DOT compliance, and enhance safety protocols. Proven success in managing dispatch operations, driver performance, and cost control while delivering outstanding customer service. Strong leadership, problem-solving, and operational skills to driver terminal growth and efficiency.

AREAS OF EXPERTISE

Tracking Terminal Operations

Fleet and Equipment Management

DOT, FMCSA & OSHA Compliance

Driver Recruiting, Training & Retention

Dispatch and Load Planning

Fuel & Maintenance Cost Reduction

Route Optimization & Logistics Planning

Safety Program implementation

Accident Prevention & Risk Management

Customer Service & Carrier Relations

Budgeting & Cost Control

PROFESSIONAL EXPERIENCE

Matheson Gas Bulk Division – Albuquerque, NM

Southwest Regional Manager Sept 2023 – Feb 2025

Oversaw daily operations, including hiring, retention, payroll and management of drivers to ensure optimal productivity and safety.

Led initiatives to improve efficiency, reduce cost, and exceed financial targets.

Supervised shop employees and oversaw equipment maintenance, ensuring compliance with safety regulations and operational efficiency.

Implemented best practices to enhance workforce management, regulatory compliance, and overall business performance.

KAG-MGG Division – Albuquerque, NM March 2015 – Sep 2023 Southwest Regional Manager

Direct daily operations, overseeing driver recruitment, retention, payroll, and overall workforce productivity.

Managed shop personnel and equipment maintenance, ensuring operational efficiency and adherence to safety standards.

Streamlined processes to enhance cost control, maximize productivity, and surpass financial objectives.

Implemented strategic initiatives to improve employee engagement, regulatory compliance, and business performance.

Blake’s Lotaburger Distribution Center – Albuquerque, NM July 2014 – March 2015

Oversee Regional Distribution Operations, managing warehouse functions and dispatch drivers to ensure efficient deliveries across New Mexico and Texas.

Ensure Timely and accurate deliveries, optimizing logistics to meet customer demands and maintain high satisfaction levels.

Foster strong customer relationships, addressing concerns proactively and ensuring service excellence.

PetroCard Inc. – Spokane, WA July 2011 – July 2014 Regional Transportation Manager

Oversee daily transportation and dispatch operations, ensuring efficiency and regulatory compliance across Washington, Oregon and Idaho.

Led a team of 50 driver/employees, fostering a knowledge and productive workforce through training and performance management.

Ensure compliance and safety and environmental regulations, implementing best practices to uphold industry standards.

Education

Point Loma College, San Diego, CA. Education – 1984-1986 North Idaho College, Coeur d’ Alene, ID. – 1982-1984 Certification: OSHA Forklift, DOT driver Trainer, Including Hazmat, Smith System Driver Trainer, CPR certified.

Proficient in Omnitracs, and fleet management software.

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