Project Manager Risk Management

Tia Om

Austin, TX Email: ***.**@******.** Phone: 512-***-**** LinkedIn: linkedin.com/in/tia-om

SUMMARY

Accomplished Project Manager with over 10 years of experience leading complex technical projects through the full project lifecycle, from initiation to execution and go-live. Demonstrated expertise in managing cross-functional teams, implementing process automation technologies, and delivering measurable outcomes in dynamic, fast-paced environments. Successfully drove SaaS implementations, Kaizen Tech, and used Epic sheet to prioritize sprint releases, collaborating with executive leadership, the FAA, engineering, operations, and other diverse stakeholders to achieve organizational objectives, including high-profile initiatives. Adept at risk management, scope definition, and stakeholder engagement, with a passion for leveraging data-driven insights to optimize operational efficiency and support enterprise success.

KEY SKILLS

Project Management: Full lifecycle management (initiation, planning, execution, go-live)

Team Leadership: Cross-functional collaboration with diverse stakeholders (eng, sales, clients)

Process Optimization: Automation expertise (SaaS, RPA, Gen AI) for workflow efficiency

Technical Expertise: Epic sheet prioritization, data migration, system integration

Risk Management: Comprehensive risk assessment and mitigation planning

Financial Oversight: Scope, budget, and schedule management for on-time delivery

Communication: Stakeholder engagement, project charter development, status reporting

Data Analytics: KPI tracking, performance reporting, live-data dashboards

PROFESSIONAL EXPERIENCE

Project Manager

AkkenCloud, Nashua, NH (Remote)

May 2023 – April 2025

Spearheaded end-to-end SaaS CRM/HRM implementation projects, managing scope, budgets, and schedules to deliver technical solutions on time and within client expectations.

Developed comprehensive project charters outlining scope, timelines, and objectives, securing stakeholder approval and ensuring alignment with business goals.

Collaborated with cross-functional teams (Product, Engineering, Customer Success) to design training programs and communication plans, achieving 20% system uptime improvements.

Implemented process automation strategies, reducing manual workflows by 25% and enhancing user adoption through streamlined operations.

Conducted proactive risk assessments, documented key risks, and executed mitigation plans, providing regular updates to stakeholders to maintain project momentum.

Client Project Manager - Implementation

Transfinder, NY/TX (Remote)

April 2022 – May 2023

Led large-scale SaaS deployment projects, overseeing data migration and system integration while adhering to strict timelines and budgets.

Created detailed project schedules and management plans, reducing implementation timelines by 15% through optimized resource allocation and process enhancements.

Partnered with stakeholders (Sales, Engineering, Clients) to define roles, responsibilities, and deliverables, ensuring seamless alignment with client needs.

Monitored project performance using KPIs, analyzing data to identify bottlenecks and implement corrective actions, resulting in successful project go-lives.

Managed vendor relationships by reviewing contracts and tracking deliverables, ensuring milestones were met consistently.

Quality Specialist - Project Management

The Boeing Company, WA (Hybrid)

April 2018 – October 2021

Directed technical quality assurance projects across 777, 777X, 737, 787, 767 Tanker, and 747 programs, managing implementation and post-implementation phases to enhance production efficiency.

Facilitated planning and execution of process improvement initiatives, developing schedules and test plans to meet project objectives on time and within scope.

Collaborated with cross-functional teams (IT, Production, Sales) to assess risks, document response strategies, and drive operational excellence through data-driven solutions.

Designed and implemented live-data dashboards to monitor performance metrics, delivering actionable insights to leadership and supporting enterprise decision-making.

Maintained transparent stakeholder communication, delivering regular updates on project status, risks, and outcomes to ensure alignment and accountability.

Production Lead/Critical 360/PM

Eagleview Technologies, WA (Onsite)

May 2011 – October 2017

Led digital technology projects, integrating LiDAR and point cloud data to optimize processes and meet client deliverables in a customer-facing role.

Developed detailed project plans and coordinated with engineering and sales teams to ensure timely execution and high client satisfaction.

Identified operational inefficiencies and implemented process enhancements, streamlining workflows and improving reliability across technical sub-projects.

Tracked project progress and reported performance metrics, contributing to successful project go-lives and continuous improvement initiatives.

Mentored junior team members, fostering a collaborative environment and enhancing team productivity.

EDUCATION

Bachelor of Science in Science and Technology Studies

The University of Washington, WA Graduated: 2016

CERTIFICATIONS

Project Management Professional (PMP), (In Progress, Expected 2025)

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