Operations Manager Sales Director
Resume:
SETH GIBSON
************@*****.***
Summerville SC 17055
SUMMARY
My objective is to continue growing and developing my skills and abilities through learning opportunities and undertaking challenges to ultimately diversify your company’s successes and profitability.
Experience
2023-2024 Operations Manager/Kitchen Director-Mount Pleasant, SC
Kitchen Director Responsibilities:
Develop leaders in such a way that they are operating as a motivated, high-performance team that embodies the vision of the business. This should be highly intentional and happen each day through goal-setting and regular performance feedback.
Work with the Front of the house team to eliminate labor at every opportunity in real-time.
Understand the federal and local health code regulations.
Ensure 1 on the ECOSURE food safety visit.
Detailed & keenly observant.
Passion for procedural discipline.
Ability to make decisions quickly.
Ability to motivate others.
Proven history of consistently performing at a high level.
· CEM scores (to be measured in 30-day and 90-day increments)
Order Accuracy > 99%
Speed of Service > 80%
Taste > 80 %
Temperature > 80 %
Food Cost Gap < .0%
Speed of Service > 2:30
Labor > 18.3%
2019 -2023
2017-2019
Operations/ Catering Sales Director Chick-fil-A Mechanicsburg, PA
Operational Responsibilities:
Provide support to the director team to ensure success.
Ensure winning hearts strategy is being executed.
CEM scorecard is in the top 20%.
Weekly labor is 17% of sales.
Assist with final selection and termination decisions.
Develop and support the culture.
Provide accountability to the leadership team.
Utilize and create systems to track data to adjust for simplicity.
Catering sales director responsibilities,
Implement catering marketing plans to achieve revenue goals.
Developed positive working relationship with existing customers for repeat business.
Explore new business opportunities with potential customers.
Ensure quality services and operations by building trustful and positive relationships with customers and co-workers.
Maintain accurate and complete sales operational and transaction records.
Answer customer queries in an accurate and timely manner.
Prioritize sales tasks based on revenue goals and deadlines.
Develop strong customer relationships to widen the customer base and marketing opportunities.
Maintain a database of prospective and current customers.
Interact with customers to get feedback on products and services offered.
05/2013 to 11/2016
Stone Mason
Yosten Masonry Waterford, PA
My responsibilities as a stone mason included planning and coordinating jobs, provide all materials for jobs, managed and developed the employees to perform more efficiently. Successfully raised profits month by month.
EDUCATION AND TRAINING
2017-2020
Central Penn College – Summerdale, Pa
Bachelor’s degree: Business Administration
-Dean's List Honoree
-Chick-fil-A Scholarship Recipient
SKILLS
Training and development
Results-oriented
Change management
Client-focused
Operations management
Quick learner
Growing sales
Building relationships
ACTIVITIES AND HONORS
- Promoted from store manager to catering sales director
Promoted to Night Operations director
Promoted to Operations/Catering director
Serve Safe Certified
Life-coaching with Trevero
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