Service Management Jira Administrator

RESUME

Sr. Jira Admin/Confluence

Sambasivaji Maganti

E-Mail: ************@*****.*** Phone No#:960*******

PROFESSIONAL SUMMARY

•Accomplished Jira Administrator with over 7 years of experience in the IT industry, specializing in the administration, configuration, and automation of Atlassian tools. Proven expertise in Jira (Core, Software, and Jira Service Management), Confluence, Bitbucket, and related plugins. Adept at managing complex workflows, conducting migrations, and providing training to enhance team productivity.

•Expertise in Jira migrations across various environments, including on premise to cloud, on premise to on premise, and cloud-to-cloud

•Experience in copy spaces from Confluence server to Confluence server using script runner for confluence

•Implemented Python script to update/deactivate custom filed context options

•Implemented Several Automation rules using Automation for Jira add on.

•Experienced in Jira on premise to Jira on Premise migration using Configuration Manager for Jira (CMJ) add on

•Creation of Confluence Spaces, exporting spaces and importing spaces

•Experienced in installing and upgrading Jira and Confluence from earlier versions to the latest stable releases

•Evaluating and managing the usage of Atlassian add-ons to meet team and business needs.

•Created Customized Dashboards, JQL Filters and shared with teams and used them on gadgets.

•Created Custom workflows using validators, conditions and post functions, custom screens and custom fields on Jira.

•Implemented Issue Collectors for various projects.

•Implemented reports using Eazybi app.

•Experience in Creating Projects, Repositories, Branches, Provided required permissions and provided Bitbucket access to users.

•Configured Incoming mail server for creating new issues from emails

•Integration between Slack and Jira Cloud Implemented.

•GitHub and Jira cloud Integration using GitHub for Jira app.

•Experience in Jira with Service Now Integration using Integration Hub.

•Aha and Jira integration

•Experience in JSM Creating request types, queues, portal settings, and forms

•Worked on Script runner implemented scripts using Behaviours

•Experience in implementing ITSM process

•Expertise in Test management tools like Zephyr scale and Xray

•Very Good Exposure in Agile project implementation like scrum and kanban, Sprints, Epics, Stories, Components and Versions.

•Implemented SSO for Atlassian Tools

Employment Details

Organization

From

To

Roles

ANI Technology Solutions India ltd

03-02-2022

05-03-2025

Jira Consultant

HCL Technologies Ltd

29-04-2010

29-12-2021

Tech Lead

Technical Skills

Atlassian Tools

:

Jira on premise, Jira Cloud, Confluence on premise, Confluence cloud, Crowd, Jira Service Management, Bitbucket.

Database

:

MySQL, PostgreSQL

Education Details

Particular

Year of Passing

College/University

M.Sc. Computer Science

2002

Nagarjuna University

Project Details-I

Client Name : OLA

Duration : Feb 2022 to Mar 2025

Role : Jira Consultant

Tools : Jira Server, Jira Cloud, Confluence Server, Confluence Cloud Bitbucket, MySQL and Script runner

Roles and Responsibilities:

•Acted as the primary contact for JIRA Cloud configuration.

•Migration of projects from On Prem to Jira Cloud using JCMA app

•Integrated Slack to Jira.

•Configured Incoming email handler for creating tickets through emails

•Importing bulk issues from CSV files to Jira Projects

•Responsible for providing access to new users and creating new groups in Jira

•Configuring Issue Types for the Jira Projects.

•Responsible for creation of custom workflows using Conditions, post functions, validators and properties.

•Responsible for configuring custom fields for the requested issues types in the Jira projects

•Trouble shooting end user issues

•Creating Project permission schemes and updated required permissions based on the requests

•Implemented automation rules using Automation for Jira

•Configured Agile Boards for both Scrum and Kanban methodologies in JIRA.

•Created Spaces, Pages, Child pages, and Templates in Confluence, and performed Import, Export spaces.

•Zendesk and Jira Cloud integration using Zendesk Support for Jira app

•Experience creating and maintaining all schemes available in Jira Cloud.

•Implemented Automation rules using Automation for Jira add on.

•Integrated GitHub and Jira cloud using GitHub for Jira

•Experience Cloud to Cloud migration

•Provided training to business end users

•Created custom dashboards, advance filters and filter subscriptions.

•Created new JIRA users and groups as per organizational requirements

•Imported bulk issues into JIRA projects using CSV files.

•Configured Field Configurations, Notification Schemes, Screen Schemes, and Permission Schemes in JIRA projects.

•Expertise the test management tool zephyr scale

•Created custom fields, custom filed contexts

Project Details-II

Client Name : BOI(Bank of Ireland)

Duration : Feb 2021 to Dec 2021

Role : Sr. JIRA/Confluence Administrator

Roles and Responsibilities:

•Troubleshoot any JIRA issues for users.

•Creation of new Jira Projects

•Responsible for creating new users and groups in Jira

•Added new Issue Types to the Jira Projects.

•Responsible for creation of custom workflows and adding post functions when required.

•Responsible for configuring custom fields for the requested issues types in the Jira projects

•Implemented workflow properties.

•Re-indexing the Jira instance when required

•Trouble shooting Jira user issues

•Importing issues from other environments such as from CSV files to Jira Projects

•Provided technical assistance for work administration of users, related modifications and archival of projects.

•Creating Project permission schemes and Providing required permissions based on the requests

•Integrated JIRA and Confluence (for User management and Issues/Pages sharing)

•Worked on generating reports for senior management on Jira.

•Confluence migration

•Jira server to Jira Server migration using CMJ app.

•Jira Server to Jira Cloud migration manually

•Repositories creation in Bitbucket, providing access to users

•Confluence space creation and providing space permissions to users

•Created custom dashboards, advance filters and filter subscriptions.

•Created new JIRA users and groups as per organizational requirements

Project Details-III

Client Name : Roche (Singapore)-DLB Benchmark Systems

Duration : Sep 2018 to Jan 2021

Role : Sr. JIRA/Confluence Administrator

Roles and Responsibilities:

•Creation of new Jira Projects

•Responsible for creating new users and groups in Jira

•Configuring Issue Types for the Jira Projects.

•Responsible for creation of custom workflows using validators, Conditions and post functions.

•Responsible for configuring custom fields for the requested issues types in the Jira projects

•Re-indexing the Jira instance when required

•Trouble shooting Jira user issues

•Importing issues from other environments such as from CSV files to Jira Projects

•Provided technical assistance to end of users.

•Creating Project permission schemes and updated required permissions based on the requests

•Integrated JIRA and Confluence using application links

•Created Confluence Spaces and space permissions

•Installed various Jira plugins such as JMWE, JSU, Jira Custom Charting Plugin, the connector for Microsoft project and script runner for jira

•Created custom dashboards, filters and filter subscriptions.

Project Details-IV

Client : Viacom Inc.

Duration : Dec 2017 to Sep 2018

Role : JIRA/Confluence/Crowd.

Roles and Responsibilities:

•Created JIRA Work flows/permission Schema/Screens/ Custom fields Schemes for multiple projects as per business needs.

•Created Jira projects, customised Scrum/Kanban Boards.

•Created users on Crowd Directory and Synced it to Active

•Maintain JIRA backups by native database backup and console XML backup.

•Created events, email notification schemes and assigned project roles on Jira

•Created custom dashboards, JQL filters and filter subscriptions

•Created custom fields and custom field contexts.

•Changed Boards, filters owners.

Project Details-V

Client : XEROX

Duration : May 2010 to Dec 2017

Role : UI Developer

Team : 5

Tools/Skills: HTML, CSS3, Angular 6, MySQL, Jira and Confluence

Roles and Responsibilities:

UI developed using HTML, CSS3 and Bootstrap 4.

Developed Charts using Angular 6, Survey forms using Qualtrics.

Developed the screens for home, Registration & contact pages.

Integrated the content for ‘Privacy policy’ & ‘Terms of use’ pages.

Developed user self-registration page with required validation features.

Dashboard screen with pdf reports is developed.

Developed survey forms using Qualtrics.

Developed the templates and responsive web pages as per brands requirements using HTML and CSS3

Strong Mail Server - Expert in Creating, Uploading, sending test newsletters to clients using and creating the targets in Strong Mail.

Ensured templates are rendered properly in all web browsers using RETURN PATH Tool.

Created the Seed lists, suppression lists, Publication Lists.

Generated the reports as per client requirement.

Developed the sign up, Unsubscribe and Unsubscribe success pages.

Developed the responsive templates and web pages based on client requirements using media quarries.

Created the tickets in Jira behalf of the brands.

Added Watchers in Jira

Communicating with end users to understand the specifications better and to deliver better results and support.

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