Property Manager Human Resources
Resume:
Carla Sanders
Property Manager
Birmingham, AL
**************@*****.***
Professional Summary
A dedicated Property Manager with over 25 years of experience in Affordable Housing, Multi-family Conventional, Luxury, Senior Living and LITHC who will meet all goals with excellence and great persistence.
Authorized to work in the US for any employer
Work Experience
Business Office Manager/Human Resources
Atlas Senior Living-Birmingham, AL
November 2023 to Present
Currently the Business Office Manager and Human Resources at a Senior Living Community. Manage all three operations involving Independent, Assisted and Memory Care residents. Manage the community and employees, Assist residents and employees with daily needs and inquiries, Occupancy Management, Rent Collections, LTHC Claims, Collections, Accounts Payables,Budgeting and Expense Control, Move In and Move-out Processing, Deposit Accounting. Manage the community during the Executive Directors absence, Lead morning Manager Team Meetings and Staff Meetings for all 3 departments, Fill in for the Leasing Director or Sales Counselor during their absence, Handling of all HR issues, Processing Payroll, Interview New Employees, Initial Hiring Process, Order Office Supplies and Uniforms for all 3 department ensuring the office has everything that we need to operate efficiently, Ensure that the community is clean and presentable at all times and that the residents are happy and we are meeting all their expectations. Concierge Primary Supervisor, Support our team and provide assistance to the Executive Director and Managers.
Accomplishments: Brought delinquency from $105,198 in past due rent down to $0.00 as well as current rent was 100% collected, Ensured that everyone was paying the rent on the 1st, Cleaned up ledgers, Submitted all past due invoices and ensured that all departments were no longer going over budget. Helped lead our community in increasing our occupancy and our revenue. Property Manager
CLK Multifamily Management-Moody, AL
November 2022 to November 2023
Property Manager for a LIHTC community. Manage the property and all staff, Assist residents with daily inquiries, Rent Collection, Deposit Accounting, Delinquency Management, Rent Reconciliation, Marketing the Property, Occupancy Management, Budgeting and Expense Control, Accounts Payables, Eviction Proceedings, Collections, Monthly Reporting, Monthly Close Out, Processing Pay Roll, Curb Appeal, Review and Approve Applicants, Renewals, Processing Move-ins and Move-outs, Processing Final Account Statements, File Audits, Address and resolve all resident issues. Vendor Management, Scheduling Make- Readys, Quarterly Inspections for Preventive Maintenance, Work Order Management, Interviewing, and Hiring Process. One-site Realpage Software (Paperless), Placing and approving orders. Accomplishments: Brought delinquency from $70,000 to $0 due to the company inheriting a lot of rent debt upon purchasing the property. Cleaned up and managed property upgrades making it a nice community to live in. Improved Occupancy bringing the property up to 100% occupied. Property Manager, Senior Living
SPM MANAGEMENT-Birmingham, AL
May 2020 to November 2022
Managed two Section 8/202 HUD properties totaling 140 Senior Living apartment homes. Assist residents with daily inquiries, Interviewing and Processing Applications, Managing the Waitlist, Marketing, Rent Collections, Delinquency Management, Monthly Reporting, Account Payables, Lease Renewal Recertifications, Interims and Transfer Request, EIV Processing, Reasonable Accommodation Request, File Audits, Quarterly Inspections, Move-Out Inspections, Deposit Accounting, Evictions, Collections, Work Order Management, Vendor Scheduling while maintaining the budget, CST Pendant management, Ensure that the community is presentable at all times. Accomplishments: Decreased delinquency and increased occupancy. Assisted other new managers with any training they may need in the absence of our trainer. Property Manager
Abbey Residential-Birmingham, AL
October 2016 to April 2020
Managed 321 Conventional, Renovated Apartment Homes. Managed and increased Occupancy, Rent Reconciliation, Budget and Expense Control, Debt Collections, Approving and signing leases, Renters Insurance Compliance, Work Order Management, Staff Management. Hiring, Ensuring that the community is always presentable, Curb Appeal, Marketing the Community, Walking units including make-ready’s. Training new staff, Assisting with leasing, Rent Renewal Rates, Close Out, Project Management, Contracts and contract renewals, Vendor Management, Ensuring all employees have completed monthly training courses.
Accomplishments: Created an award-winning community. Decreased delinquency and increased occupancy.
Property Manager
Waypoint Residential Management Services-Birmingham, AL June 2014 to September 2016
Responsibilities :
Managed 315 Luxury Apartment Homes. Managing the staff and community, Renovation Management, Working with numerous vendors, Bids, Contract Signing, Rent Reconciliation, Assisting with Leasing, Marketing the Community, Approving Leases, Ensuring that all final account statements are processed and mailed out, Close Out, Assisting residents with their daily property needs. Walking Units, Checking Make-Ready’s, Ensure all work orders are completed in a timely manner. Curb Appeal, Ensuring that the property is presentable and fully functioning at all times. Accomplishments: Managed the renovations of the community and increased occupancy. Property Manager
Drucker & Falk LLC-Birmingham, AL
February 2013 to June 2014
Managed two Conventional and Section 8 properties totaling 278 apartment homes. Ensure that property finances are maintained within budget. Responsible for managing the maintenance and office staff and ensuring that all duties are completed within a timely manner. Worked closely with corporate and owners on various projects to improve the property. Rent Collections, Daily Deposits and Delinquency Management. Reviewing and Approving Applications,Vendor Management, Training New Hires, Inspections, Bank Inspections
Accomplishments: Helped decrease delinquency's on both properties and increased occupancy. Junior Area Manager/Property Manager
PK Managment LLC-Birmingham, AL
June 2006 to February 2013
Responsibilities :
Managed up to 749 apartment homes at a HUD based, Section 8, 202 Senior Living,LIHTC and Conventional Properties. Managed all 4 properties and staff while regional manager traveled. Ensured the properties were presentable and fully functioning correctly at all times. Rent Collections, Daily Deposits and Delinquency Management. Reviewing and Approving Applications. HAP and Voucher Processing, Weekly Updates of Availability, Delinquency and Budgets reviewed and discussed with mangers for all 4 properties and reported back to the Regional Manager. Budgeting and Expense Control, Training New Hires, Processing Invoices, Assisting properties with Month End Close. Inspecting all Maintenance Shops to Ensure all OSHA Regulations are being met. Quarterly Inspections, Auditing Property Files. Preparing for REACS, MORS and Bank Inspections.
Accomplishments: Traveled and Assisted Regional Manager with REACS, MORS while receiving high scores on each one.
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Manager/Accountant
Lighting and More-Birmingham, AL
January 2000 to May 2006
Responsibilities :
Managed a Retail Store and Accounting Department. Customer Service, Sales, Displays, Inventory Processing, Placing all Orders, Processing Invoices, Scheduling Floor and Light Installations, Weekly Bank Deposits and Marketing the store.
Accomplishments:
Marketing Strategies that increased sales.
Education
Bachelor's in Business Administration, Minor in Ministry and Leadership
(Evangelism and Outreach)
ORU - Oklahoma City, OK
January 2020 to Present
Associate in Business Administration
Jefferson State Community College
January 2012 to May 2014
Additional Information
References
Keegan Jett
Executive Director
********@*****.***
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