Customer Service Home Health

Jessica Bosquez

Richwood Tx 979-***-**** ***********@*****.***

EDUCATION

Grand Canyon University

bachlor in forensic psychology January 2024 - January 2027 GPA: 3.0

WORK EXPERIENCE

Uhaul Garland, TX

Sales Associate 09/2021 to 08/2024

• Increased sales by 15% within a year through strategic customer relationship management, adeptly identifying customer needs, and leveraging strong communication skills to build trust and loyalty.

• Demonstrated exceptional analytical skills by analyzing customer interactions and feedback to identify trends and opportunities for improvement, leading to a more personalized customer service approach.

• Solved complex customer issues with a high degree of care and confidentiality, employing problem-solving skills to ensure customer satisfaction and retention.

• Adapted quickly to new technologies and systems, enhancing the team's efficiency and productivity in managing high call volumes across multiple phone lines.

• Managed time effectively to meet and exceed team goals weekly, demonstrating strong teamwork and time management skills.

• Updated customers' files with meticulous attention to detail, ensuring the confidentiality and accuracy of sensitive information.

Home Health Care Angleton, TX

Home Health Aide 01/2015 to 05/2021

• Administered medication timely and accurately, leveraging technical proficiency to ensure optimal patient care and safety.

• Monitored and recorded patient vitals with a keen analytical eye, promptly identifying and solving any issues, which contributed to a 40% improvement in patient adherence to therapy plans.

• Managed dietary plans and therapy schedules, employing strong project and time management skills to enhance recovery outcomes and maintain patient health.

• Utilized exceptional customer service and communication skills to interact with patients compassionately, adapting to various care scenarios and effectively leading through example to ensure high-quality patient support.

Baby Os Remodeling Angleton Tx

Receptionist 12/2008 to 05/2015

• Enhanced customer satisfaction by 20% through establishing robust relationships, efficiently routing calls to the correct departments, and demonstrating exceptional communication skills, leading to an increase in sales leads.

• Managed up-to-date records of current contracts and inventory with analytical precision, ensuring operational efficiency and supporting project management efforts by maintaining comprehensive contact information of contractors and vendors.

• Implemented a new digital filing system, reducing document retrieval time by 35%, thereby improving office efficiency, showcasing adaptability and technical proficiency in streamlining processes.

• Proactively solved problems by adapting to unexpected challenges, such as coordinating with multiple departments to ensure seamless operations, demonstrating strong adaptability and problem-solving skills. SKILLS

analytical skills, technical proficiency, project management

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