Customer Care Service

AJAY KUMAR A

Assistant Manager Operation

+91-900******* *******@*****.*** Not Provided Hyderabad

SUMMARY

I have over 17 years of experience in operations management, focusing on customer service and compliance. I have successfully managed teams, ensured efficient service delivery, and improved customer satisfaction. My expertise includes overseeing customer care processes, analyzing performance, and motivating teams to achieve operational excellence.

EXPERIENCE

Assistant Manager Operation

Bobton IT Solutions Pvt Ltd AL Rostamani International Exchange 10/2019 - 08/2024 Not Specified

A company involved in IT solutions and financial services. Handled a Team of 25+ Customer Service Executives. Responsible for Remittance, Currency Exchange, RPAY Card, WPS Account, Forex, NRI.

Managed Voice, Email & Chat & Social Media Process. Ensured Service Levels & People Management.

Generated and analyzed reports on team performance. Audited team calls regularly and provided feedback. Team Leader MRD - Voice, Email & Chat Process

Mahindra Holidays and Resorts Pvt Ltd

07/2011 - 07/2019 Not Specified

A leading company in the hospitality and travel industry. Handled a Team of 20+ Member Relation Officers.

Responsible for Service Levels & People Management. Generated and analyzed reports on team performance. Team Leader

Hinduja Global Solutions Ltd

07/2005 - 03/2011 Not Specified

Global provider of business process management services. Managed a Team size of 15 Customer Relation Officers. Maintained service levels and monitored overall team performance. Provided regular effective feedback and coordinated with the client. Customer Response Executive

Reliance Infocom

08/2003 - 05/2005 Not Specified

Telecommunications company in India.

Handled inbound & outbound calls and resolved escalated issues. Trained team members on new launches & applications. EDUCATION

SSC

St.Dominil's High School

01/1995 - 01/1995 India

Intermediate

Wesley Boy’s Junior College

01/1997 - 01/1997 India

B.Com

Wesley Boys Degree College

01/2000 - 01/2000 India

Diploma

Not Specified

01/2000 - 01/2000 India

STRENGTHS

Team Motivation and Performance

Management

High energy levels and flexibility to work as per

requirement.

Effective Communication

Provide tactful inputs to team & trainees.

LANGUAGES

English

Proficient

Hindi

Proficient

Telugu

Advanced

SKILLS

EXCEL People Management powerpoint

telugu Windows

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