Outbound Sales Manager's

Location:

Nairobi, Nairobi County, Kenya

Salary:

35,000-40,000

Posted:

May 07, 2025

Contact this candidate

Resume:

Jane Wanjiku Ng’ang’a

P.O. Box *****, Thika.

079******* **********@*****.***

CAREER OBJECTIVE

A customer care professional with great interpersonal and communication skills, seeking to leverage my expertise in customer relations and digital marketing to drive brand growth and enhance customer engagement.

EDUCATION BACKGROUND

October 2015- July 2018

The Kenya Institute of Mass Communication

Diploma in Film and Video Productions

PROFESSIONAL DEVELOPMENT

March 2022 - April 2022

Generation Program Kenya

Certificate in Digital Customer Service

February 2023 - March 2023

Generation Program Kenya

Certificate in Freelance - Admin Support Work

WORK EXPERIENCE

Pemawa Services Limited (May 2024 – August 2024)

Loss Control Officer

I was a loss control officer at Waecon Supermarket where I was responsible for:

● Balancing sale variances of different sections in the supermarket including the bakery, butchery and the deli.This entailed ensuring the system sales and expected sales go hand in hand to ensure the supermarket is not losing any money. My input here significantly reduced the number of negative and inconclusive variances by 60%.

● Checking the various lines in the supermarket for expired goods which would cause loss of customers or mistrust from customers and informing the line attendants to remove them and also checking the lines to make sure the price tags match the items on display. Following up on any surcharges applied to line attendants by making sure they were executed and approving them and this made sure the number of products expired on display decreased reducing losses for the supermarket.

● Constantly monitoring the scanners at the till to ensure the customers were not overcharged by any double scanning or wrong codes that may be input by the cashiers and also ensuring the supermarket does not lose any money by making sure all the items are scanned.

● Going around the supermarket checking for any expired wobbler offers that could have led to losses for the supermarket or led to customer complaints for being misled by the information.

● Receiving goods that were brought in by suppliers and ensuring our local purchase order matched the items that they deliver and highlighting the invoice in case of any delivery discrepancies.

Yummnuts Peanut Butter (February 2021- December 2023) Sole Proprietor

My roles included:

● Sifting, grinding, and packaging natural peanut butter for sale.

● Providing exemplary customer service by doing in-person deliveries.

● Fulfilling customer’s orders on time adhering to the next day delivery policy highlighted on all social media platforms.

● Cold calling customers to check on their welfare and prompt for new orders. ● Creating content for marketing the peanut butter on social media platforms such as WhatsApp, Facebook, and Instagram.

● Managing finances by properly setting aside given amounts for different departments such as marketing and production.

● Researching, planning for and attending flea markets to advertise the peanut butter and source for new clients.

● Client database administration. I maintained an up-to-date database of customer contacts on google sheets and used the contact information to reach out to existing and potential customers.

Call Center International-CCI Kenya (March 2023 – May 2023) Vacasa Campaign- Customer Care Representative

Vacasa owned air BnBs in the states and every time guests checked in, they would reach out to our customer care lines with any enquiries or issues with their homes. I learnt the western which enabled me to better communicate with our customers and know how to resolve their house issues.

At Vacasa I garnered skills such as:

a)Managing inbound and outbound calls, providing product information, resolving customer queries:

● Communication Skills: Effectively conveying information and resolving issues over the phone. I would give details of Vacasa homes to the clients to give them a feel of the experience they were signing up for when they booked a Vacasa home for their vacations.

● Customer Service: Providing excellent service by addressing and resolving customer concerns such as missing amenities in the house that had been included on the Vacasa website.

● Problem-Solving: Identifying and addressing customer needs and resolving issues promptly. For instance in cases of missing entry codes to the booked homes I would generate the codes and send them to the clients.

b)Building rapport quickly and ensuring customer satisfaction:

● Interpersonal Skills: Building positive relationships with customers.

● Customer Retention: Ensuring a high level of satisfaction to retain customers.

● Empathy: Understanding and addressing customer emotions and needs. c)Using CRM software, virtual communication tools (e.g., Zoom, Slack), and office applications like Microsoft Office Suite:

● Technical Proficiency: Comfortable with various software and tools used in virtual work.

● Adaptability: Quickly learning and using new technology or tools. Zumi Limited (May 2022 – January 2023)

Supply Officer

As Supply Officer I was:

● Marketing bales online for suppliers in Gikomba to enable them to reach a wider market in the city as well as upcountry. This process entailed a lot of photography and posting on various social media platforms like WhatsApp, TikTok and Instagram.

● Ensuring smooth transition of the bales all the way from the suppliers to the clients in the various locations.

● Handling walk-in customers’ enquiries and advising them on what products to purchase to cater to and satisfy their needs.

● Surveying the market and advising the supplier on the kinds of bales to stock up on depending on the inquiries and the season.

● Calculating daily and monthly profit margins which I shared with the suppliers. I was also responsible for receiving and recording stock of purchased goods.

● Securing various businesses to partner with Zumi and this led to increased sales for them and increased business for Zumi.

● Sourcing for bales that were not in our store from other stores for online customers, a tactic which enabled me to reach my target of 150k a month. OpenBusiness Africa (October 2019 – March

2020)

Customer Care Representative

My responsibilities included:

● Promptly receiving and making calls to clients to walk them through the OpenBusiness application.

● Convincing clients to sign up with the OpenBusiness application via phone calls, emails and responding to their inquiries on our social media pages so that they can track and monitor their expenditure, stock, and sales.

● Posting about the OpenBusiness application on the company’s social media pages and groups of small and medium entrepreneurs at carefully selected hours to target potential clients daily.

● Regularly cold calling potential installers who would like to work for OpenBusiness and planning the training sessions by factoring in availability of the majority. Azuri Solar Technologies (September 2018-February 2019) Scanning Clerk/Customer Care Representative

I was:

● Calling and persuading agents up to three times a week to remind them to submit contract forms of the clients they had sold products to.

● Recording, scanning, filing, and organizing customer contract forms

● Occasionally working in the Customer Care department and cold calling customers to remind them to make payment on their solar packages.

● Generating weekly reports on the status of contract forms collected and formulating game plans on how I would persuade the agents to submit 100% of the contract forms. My department always managed to collect at least 85% of the contract forms. ● Administering one on one training to new employees who joined the contract department on the different stages the contract goes through before being filed. SKILLS

● Digital Marketing

● Customer Relationship Management

● Communication

● Social Media Management

REFEREES

1. Mr. Henry Bwoka

Lecturer in Camera Operation

The Kenya Institute of Mass Communication

Phone No: 072*-***-***

Email: *********@*****.***

2. Ms. Violah Cheronoh

Call Center Team Leader