Service Management Project

RAGHU VAMSI THOKALA

Atlassian Jira/Service Management, Confluence Administrator

Cell : 995******* Email :

*************@*****.***

Education

Experience Summary

Having 4+ years of Administration, Analysis, Design, Development, Project management, agile methodologies, Collaboration tools, Continuous integration. Experience in JIRA, Jira Service Management (JSD), Confluence, Bitbucket, Administration, Project Management, Agile methodologies

Jira Software

Jira Service

Desk/JSM

Confluence

Atlassian Cloud

AWS Cloud

Bitbucket

MySQL

Oracle

Service Now

CI & CD, Pipeline

REST API

JQL Queries

Dash Boards

Reports

Customization

Currently working as Jira, Jira Service Management,Confluence, and Bit bucket Administrator.

Successfully handled All Project Configurations in Jira, Jsm and Confluence.

Experience installing and testing various JIRA and Confluence plug-in and add-ons.

Experience in Database clustering and taking the Jira, Confluence, DB backups.

Experience in All types of Schemes in Project configurations

Experience in designing and deploying reports and dashboards using EazyBI to provide actionable insights into JiraProject Management Metrics for Product.

Experienced in Advance workflows and Field Configurations.

Experience creating Spaces and migrated to different Servers in Confluence. Provided required permissions in Confluence for Pages and Child pages. I have prepared Macros to maintain rendering and tabs in pages

Good Knowledge in Windows Installation.

Experience in implementing of Workflows, Screens, Custom Variables, Post functions in Workflows

Good Exposure in Dash boards implementation and Exposure in Agile project implementation, Sprints, Epics, Stories.

Experience providingend to end training to Business and end users.

Experience in Mail, Crowd, AD/LDAP Configuration with Jira & Confluence 1

Good exposure in projects export and imports and merged different environments into single.

Responded to all incoming questions and inquiries related to JIRA applications.

Prepared projects, dashboards, reports and questions for all JIRA related services.

Conducted analysis and evaluation of existing systems to upgrade latest versions of JIRA.

Assisted in assessment of existing production systems and configuration services for upgrading.

Experience Leading, planning, and managing documentation projects for product releases.

Subject Matter Expert in all Jira project schemas such as Custom fields configuration, Screen Schemes, Workflows, Issue type schemes, permission scheme & notification schemes.

Extensive experience in integrating Jira with other applications such as confluence .

Integrated Jira with CRM tool Salesforces, Test Management tool Zephyr, X-Ray& Repository Management tool SVN.

I had done Migration From Jira to Azure DevOps.

I had done Agile or scrum optimizations and customizing workflows and Dashboards.

Worked on Automations and JQL used for the issue filters

Experience in Jira, Confluence Upgradations from lower version to new version (Both Core and Applications up gradation).

Experience in developing and managing REST API calls for JIRA Cloud.

Experience in implementing Continuous Integration and Continuous Deployment (CI/CD) pipelines in Bamboo including add-on integrations.

Work History

Working as a Jira, Jira Align, Confluence, JSM, Administrator with Tech Mahindra from June 2020 – Till date

Project :

Client : F5 Projects

Duration : June 2020 – Till date

Role : JIRA/Confluence/Jira Service Management Admin Team : 5.

Worked very closely with Global Project Teams including IT architects, Operational Architects to ensure the solution is compatible and a long term fit for the company.

Installed and managed Jira, JSM,Confluence, Oracle, SQL Server

Enhanced profitability through building new relationships with multi-national accounts by supporting customers with technical assistance, resulting in additional business transactions. 2

Roles and Responsibilities

Installed and maintained Jira and Confluence systems in a windows environment.

Installing required API and verifying the modules are working fine.

Creation of new Jira Projects, templates, workflows, screens, fields and other administrative activities.

Implemented Jira workflows using advanced features such as Post functions, Conditions, Triggers, Validators and Properties.

Created custom reports and interactive dashboards in EazyBI to track project progress, and productivity.

Developed Groovy scripts to get priority scores based on the requests.

Setup Dashboards, build Filters using JQL and subscribe to receive notifications/Alerts. Prepared SQL Queries.

Performed Jira, Confluence installation and upgradations.

Configured CI & CD with Jenkins, Bamboo for various build and release projects.

Responsible for creating new users and groups in Jira

Responsible for configuring custom fields for the requested issues types in the Jira projects and managed Issue type screens.

Researched and installed applicable third-party add-ons given a set of requirements out of scope for out-of-the box functionality.

Carried out database backups, database restore, database performance, backup scripts, deployment of patches and maintained data files and transaction logs.

Upgradation of Jira, Confluence, Bitbucket and Bamboo has been done to latest version

Implemented SSO and SSL for Jira and Confluence.

Responsible for creation of custom workflows and adding post functions when required.

Re-indexing the Jira instance on timely basis when required.

Troubleshooting Jira user issues, application issues and providing fixes.

Providing solutions and resolving them based on SLA

Importing issues from other environments such as from CVS files and Bugzilla to Jira Projects

Handling Update set movement to production and sub production environments during Major Releases Bi-Weekly Data Deployment and Incident Fixes.

Co-ordination with clients and vendor – For any production/sub-production instance related issues/ queries.

Understanding of IT service management and the ITIL business process. 3

Work with business users to identify and refine business requirements and workflows.

Provided technical assistance for work administration of users, related modifications and archival of projects.

Creating Project permission schemes and providing required permissions based on the requests

Configuring Notification scheme and adding requested people to be notified for Issue events

Responded to all incoming questions and inquiries related to JIRA applications.

Configuration/Permissions and Notification schemes for all projects

Created customized Versions/ Components for all projects

Troubleshooting and resolving issues in JIRA and Confluence as users.

Provided documentation of customer JIRA terms, standard practices, and implementation and weekly status reports.

Enabling Agile plugin to the requested Jira Projects

Managed API integrations, ensuring seamless functionality and module verification.

Created and configured new Jira projects, including user and group management.

Designed and implemented custom workflows, issue types, screens, and fields asper project requirements.

Performed Jira instance re-indexing and troubleshooting to maintain optimal performance.

Imported issues from various sources (e.g., CVS, Bugzilla) and managed data migration.

Responded to support requests and inquiries, providing solutions within SLA.

Configuring Notification scheme and adding requested people to be notified for Issue events.

Implemented LDAP and email configurations to streamline user management and communication.

Developed and managed notifications and reporting schemes, ensuring relevant stakeholders receive timely updates.

Configured Agile plugins and tools to enhance project tracking and management 4

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