Front Office Service Agent

AHAD LATIF

**** *********** ** ** *****, NY *****

Cell 917-***-****

**********@*****.***

A CHALLENING HOTEL NIGHT MANAGER/AUDITOR POSITION

ST. REGIS HOTEL NYC – MARCH 2022 TO MARCH 2023 212-***-**** OVERNIGHT OPERATIONS MANAGER

DUTIES AND RESPONSIBILITES

• Oversee a staff of 20 team members; HSKP, Front Office, Security, Engineering, Stewarding

• Performed and prepared all Night Audit Reports, and completed accounting spreadsheets with financial figures

• Handled and reconciled all Guest issues and complaints, with Emphasis on Guest Satisfaction LOEWS REGENCY HOTEL NYC – FEB 2019 TO MARCH 2022 212-***-**** OVERNIGHT MANAGER

DUTIES AND RESPONSIBILITES

• Responsible for the overall operation of the entire hotel during the night shift to ensure guest satisfaction and safety also respond and act on all guest issues and complaints

• Performed all Night Audit, handled all guest issues and resolved all problems

• Managed staff of Bellperson, Security, Houseperson, and Guest Service Agent

• Toured public and ground areas to ensure the appearance of such areas reflects highly on hotel standards

• Checked arrival reports for guest preferences to ensure satisfaction

• Generated and verified pre-audit steps to make sure final update accuracy

• Printed reports for the start of business day for the General Manager, Front Office, Housekeeping, Food & Beverage, Reservations, Security, and Engineering Depts WYNDHAM CLUB/HOTEL NYC – MAR 2015 TO JAN 2019 212-***-**** OVERNIGHT MANAGER/FSD

DUTIES AND RESPONSIBILITES

• Acted as the Manager on Duty for all guest issues and hotel staff and supervised nightly operations

• Performed all Night Audit, handled all guest issues and resolved all problems

• Managed staff of Bellperson, Security, Houseperson, and Guest Service Agent

• Reviewed the room variance report and check for questionable rates

• Balanced all credit card and direct bill payment before transferring to city ledger

• Toured public and ground areas to ensure the appearance of such areas reflects highly on hotel standards

• Printed reports for the start of business day for the General Manager, Front Office, Housekeeping, Food & Beverage, Reservations, Security, and Engineering Depts FOUR POINTS BY SHERATON, NYC – MAR 2012 TO MAR 2015 212-***-**** OVERNIGHT MANAGER/FSD

DUTIES AND RESPONSIBILITES

• Responsible for the overall operation of the entire hotel during the night shift to ensure guest satisfaction and safety also respond and act on all guest issues and complaints

• Managed staff of Bellperson, Security, Houseperson, and Guest Service Agent

• All guests received prompt and professional attention and are greeted upon arrival

• Toured public and ground areas to ensure the appearance of such areas reflects highly on hotel standards

• Balanced all credit card and direct bill payment before transferring to city ledger

• Performed all Night Audit, handled all guest issues and resolved all problems

• Ensured all guest charges are posted accurately to the guest folios HILTON CLUB/HOTEL NYC – MAR 2009 TO MAR 2012 212-***-**** NIGHT AUDITOR

DUTIES AND RESPONSIBILITES

• Reviewed the room variance report and check for questionable rates

• Balanced all credit card and direct bill payment before transferring to city ledger

• Printed and cataloged registration-card for all next day’s guests and dept folio

• Generated and verified pre-audit steps to make sure final update accuracy

• Packaged all night audit work for review by Hotel Accountant

• All guests received prompt and professional attention and are greeted upon arrival

• Printed reports for the start of business day for the General Manager, Front Office, Housekeeping, Food & Beverage, Reservations, Security, and Engineering Depts

• Ensured all guest charges are posted accurately to the guest folies EOS AIRLINES, PURCHASE, NY - MAR 2005 - MAR 2009 1-888-***-**** FLIGHT OPERATIONS SUPERVISOR

DUTIES AND RESPONSIBLITES

• Computed the amount of fuel required for the safe completion of flight according to type of aircraft distance of flight, maintenance limitations, weather conditions and minimum fuel requirement prescribed by federal aviation regulations

• Analyzed and evaluated meteorological information and determined safety of flight and to selected the most desirable and economically ATC route of flight. Prepared flight plan containing information such as maximum allowable take-off and landing weight, WX report, field conditions EDUCATION

Mar 1995 – Mar 1998 – Academics of Flight, Sunnyside, New York - FAA Approved Flight Dispatcher Program/Meteorology 2005 – 2007 – P.C.D.I – School of Hotel & Restaurant Management – 2 Years On-Line Certificate Program

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