Data Entry Call Center
Resume:
Kera Rhyan
Kenosha, WI *****
*********@*****.***
Summary:
●10+ years of Customer Service experience
●10+ years of Data Entry experience
●10+ years of Call Center experience
●8+ years of proficiency in Microsoft Office (Word and Excel)
●Local candidate who is available to interview and start immediately
Skills:
●Good communication and persuasion skills
●Administration
●Proficiency with computer applications (Word and Excel)
●High Motivation and Creative Problem-Solving
●Multi-tasking
●Call Center
●Data Entry
●SAP
Professional Experience:
Medline Industries, LLC
October 2020-September 2024
Home Account Manager
●Assisted members with their accounts.
●Processed insurance claims to insure coverage for account
●Developed strong relationships with customers, connecting with key business executives.
Community Action Partnership March 2019 - October 2020
Administrative Assistant/ Receptionist
●Scheduled 60+ weekly visitor meetings
●Assisted with Time Logs
●Directed external communications to proper channels via email, mail, and walk-in customers
●Top level service to visitors ensuring they were informed of meeting times
●Scheduled meetings including follow-up and reminder calls
●Provided professional reception services and managed front reception area ensuring clients were comfortable before meetings
U-Line (contract) August 2018 – September 2018
Tax Exemption Analyst
●Leveraged Excel to perform data entry in a spreadsheet
●Processed customer tax exemption certificates submitted via email
●Contacted customers and assisted with incomplete, outdated, or incorrect certificates
Great Lakes Credit Union (temp) September 2017 – December 2017
Customer Care Specialist
●Handled 50+ inbound calls daily in a call center environment
●Responded to customers via email in regards to eligibility and benefits
●Leveraged Excel to perform data entry into spreadsheets
●Troubleshoot issues that customers explained through phone calls, emails, or web chat
●Worked in a team-oriented environment, but also worked individually on a regular basis
NuWave, LLC November 2013 – October 2016
Customer Solution Specialist
●Handled 100+ inbound calls assisting customers with orders placed via phone, internet and fax in a high-volume call center environment
●Performed outbound calls to previous clients to make them aware of new products, balances from preexisting orders
●Resolved customer complaints or issues with orders, etc.
●Worked in a team-oriented environment, but also worked individually on a regular basis
1-800 Flowers August 2010 – August 2013
Customer Service Representative
●Handled 100+ inbound calls daily to assist corporate and residential customers in high-volume call center environment
●Performed outbound calls to previous clients to make them aware of new products or balances from existing orders
●Responded to product questions and order information through email and phone calls
●Entered orders received via phone, internet, and fax
●Placed large corporate orders for companies which included company logos, as well as particular graphics and colors.
●Worked in a team-oriented environment, but also worked individually on a regular basis
Contact this candidate