Marketing Coordinator Customer Service
Resume:
GERTRUDE HELLEN SEBOLA
RECEPTIONIST, RESERVATIONS & TRAINEE SALES AND MARKETING COORDINATOR
OBJECTIVE
Detail-oriented and customer-focused professional with over 7 years of reception experience, strong background in lead generation, and solid administrative skills. Proven ability to support front office operations, handle reservations, and coordinate sales and marketing efforts. Currently working as a Reservationist and Sales & Marketing Coordinator.
EXPERIENCE
AM Luxury 2024/12
Trainee Sales and Marketing Coordinator
1. Supporting Sales Team
2. Marketing Campaign Management
3. Event Planning and Coordination
4. Communication Management
5. Market Research
6. Administrative Duties
7. Budget Management
8. Performance Analysis
AM Luxury 2024/10
Receptionist/Reservationist
Receptionist Duties:
1. Greeting Guests
2. Answering Phones & Emails
3. Scheduling Appointments
4. Customer Service
5. Administrative Tasks
Reservationist Duties:
1. Booking Reservations
2. Confirming & Modifying Reservations
3. Managing Booking Systems
4. Coordinating with Other Departments
5. Handling Cancellations & No-Shows
6. Providing Information
7. Processing Payments & Deposits
ABOUT ME
Sunninghill
**************@*****.***
SKILL
Microsoft Office
Suite: Word, Excel
(formulas, data
entry, c
Point of Sale (POS)
Systems
Google Workspace:
Docs, Sheets, Slides
Google Workspace:
Docs, Sheets, Slides
File Management:
Saving, organizing,
and backing up files
Internet: Browsing
and online research
Cloud Storage:
Google Drive,
Dropbox
Typing Speed: 40–60
words per minute
Basic
troubleshooting
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We buy cars Polokwane 2023/08 - 2024/01
Senior Administrator
Audits:
• Weekly branch audit: compliance with company procedures and laws
• Daily sales audit: sales lists (assigning Auction and Buy Now deals, NaTIS audit) – Early week
• Credit card recon
Financial:
• Payment confirmation and allocation
• Releasing of vehicles
• Admin meetings: communicating changes in procedures
• Sales meetings: addressing concerns from the Sales Team, communicating changes
• Assist when needed – invoicing
• Releasing NaTISes to the Finance Department and the public Human Resources:
• Onboardings and off-boardings
•Uniform orders and AOD's
•Personnel management: overtime, leave approvals, scheduling meetings and disciplinary hearings and document management (Capturing, signing and submitting to main HR office)
We buy cars 2022/03 - 2023/07
Junior Administrator
•Basic Invoicing.
•Assist walk-in clients & dealers.
•Maintain office systems.
•Assist Vehicle Sales Personnel with admin documentation.
•Assist Vehicle Buying Personnel with admin documentation.
•Serve as a liaison between the branch and Head office.
•Manage the maintenance and organization of office equipment and supplies.
•Monthly reporting, etc.
Knowledge of how the Vehicle industry works (and the terminology used). We buy cars Polokwane 2022/02 - 2022/02
Receptionist
•Managed the switchboard.
•Assisted with all walk-in clients.
•General Administration.
•Attendance of weekly meetings.
•Filing and ordering of stationary.
We buy cars (Bela Bela buying Pod) 2021/10 - 2022/01 Lead agent
Delivered high quality service by finding the right vehicle that suits the needs of ourclients through a lead qualification
process. I also provided exemplary service to clients, ensuring that they receive the best customer service.
File management
and document
organization
Adaptability and
willingness to learn
Scheduling and
planning
Team collaboration
Professionalism and
punctuality
Verbal and written
communication
Listening and
problem-solving
Customer service
SOFTWARE
SAGE
ResRequest
CRM
Nightsbridge
Monday.com
Innkeeper
LANGUAGE
English
Afrikaans
IsiNdebele
IsiZulu
Northern Sotho
Setswana
REFERENCE
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American Swiss Bela Bela 2021/05 - 2021/09
Sales agent
•Meeting and exceeding sales targets and company KPI's .
•Driving sales and customer experience. •Recognizing sales . opportunities Building regular customers, & promoting our American Swiss brand.
•Following and upholding impeccable
store standards, executing VM directives Represent a growing brand. Euphoria Golf & lifestyle Estate 2018/11 - 2020/02 Receptionist
•Answered telephones,forward calls, providing information, taking messages and scheduling appointments for the General Manager.
•Performed administrative support tasks
such as proofreading, transcribing handwritten information,invoicing, balance sheets and creating spreadsheets and other documents.
•Greeted guests entering the Estate,determine the nature and purpose of their visit then direct or escort them to specific destinations.
•Filed and maintained records. Transmitted information or documentsto clients,using computer, mail or facsimile machine. •Scheduled appointments maintain and update appointment calendar.
•Resolved customer service complaints or answered customers questions regarding policies and procedures in a professional manner and with confidentiality. Euphoria Golf & lifestyle Estate 2018/11 - 2020/02 Senior Banqueting Coordinator
•Answered banquet and outdoor catering sales inquiries and routing them to appropriate managers for handling.
•Monitor all correspondence to ensure it meets with Hotel policy and proceed.
•Respond within 24 hoursto any Group,checking space/rates in system and communicating to respective manager for further follow up.
•Worked closely with Banqueting manager to ensure all aspects of the event have been cost effective and serviced both clients and hotel needs.
•Tour, inspect and monitor banquet rooms and presentations.
•Respond to requests for proposals for small meetings/ events including set-up, food and beverage needs, rooms and audio visual needs.
•Communicating client requirements in a
timely and accurate manner to all internal departments as requirements. KEFILWE MATHIBEDI
Team leader (We buy cars)
Contact number: 083*******
Email:
********@*********.**.**
MASHELA MAMABOLO
Warehouse Manager
Contact no: 072*******
Email:
********@*********.**.**
KATISO MOLEFE
Sales and Marketing
Contact number: 073*******
Company: AM Luxury
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Mabula Game Lodge 2017/11 - 2018/03
Front office supervisor
•Ensured outstanding customer care at all times.
•Maintained a friendly,cheerful and courteous demeanor at all times.
•Responded to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
•Trained, directed the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
•Resolved customer issues,complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
•Supervised the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
•Ensured Front office log book and hotel log book is always updated and actioned upon.
•Took responsibility in the absence of the
Duty Manager.
Euphoria Golf & Lifestyle Estate 2017/04 - 2017/08 Receptionist
•Answered telephones,forward calls, providing information, taking messages and scheduling appointments for the General Manager.
•Performed administrative support tasks
such as proofreading, transcribing handwritten information,invoicing, balance sheets and creating spreadsheets and other documents.
•Greeted guests entering the Estate,determine the nature and purpose of their visit then direct or escort them to specific destinations.
•Filed and maintained records. Transmitted information or documentsto clients,using computer, mail or facsimile machine. •Scheduled appointments maintain and update appointment calendar.
•Resolved customer service complaints or answered customers questions regarding policies and procedures in a professional manner and with confidentiality. Sondela Nature Reserve 2014/09 - 2017/03
Receptionist
•Resolved or answered customers questions regarding policies and procedures in a professional manner and with confidentiality.
•Reservations, check ins,check outs
•Being a switchboard operator was part of my daily duties. Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures,correcting errors or problems.
•Clerical duties, including multi-line
phone, typing,copier, fax, filing,scheduling; full experience in windows, Office/Outlook, Excel and able to type 50 wpm. Checked in and out 60-80 people and billed 10-15k on a daily basis.
•Assisted in the training of new employees and students, interpreting and communicating work procedures
and company policies.
EDUCATION
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Ulando Combined School 2011/01 - 2011/11
Grade 12
Sondela Academy 2013/06 - 2014/06
Diploma in Reception Services and Operations
*Safety at work
*Customer service in the hospitality industry
*Book accommodation for guests
*Handling cash and guest accounts
*Arrival and departure services
*Promote products and services to guests
*Reception office skills
Sondela Academy 2013/06 - 2014/06
First aid Level 1
Sondela Academy 2014/06 - 2014/06
City & Guilds skills proficiency in housekeeping services Sondela Academy 2013/06 - 2014/06
City & Guilds skills proficiency in Food preparation Sondela Academy 2013/06 - 2014/06
City & Guilds skills introductory award in Hospitality Customer Service
Sondela Academy 2013/06 - 2014/06
City & Guilds skills proficiency in food and beverage services Sondela Academy 2013/06 - 2014/06
Skills in event support
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