Technical Support Control Systems

Dwight Wallace

Fabrication Specialist

478-***-**** *********@*******.***

Professional Profile

A highly skilled and proactive aerospace professional with over 30 years of experience in aircraft and rocket programs, including the C-17, 787, and Artemis Rocket Program. Extensive hands-on experience in maintaining and troubleshooting mechanical, environmental, avionics, and flight control systems. Proven expertise in providing on-site technical support, coaching teams, and ensuring customer satisfaction. Adept at leading teams, performing root cause analysis, and collaborating with engineering and quality teams to implement corrective actions. Ready and able to travel and deploy to meet customer needs, both domestically and internationally. Key Skills & Qualifications

•C-17 Aircraft Maintenance & Troubleshooting

•Mechanical, Electrical/Electronic, Avionics & Flight Control Systems

•Technical Support & On-Site Training

•Root Cause Analysis & Corrective Action Implementation

•Customer Liaison & Cross-functional Team Collaboration

•Interactive Electronic Technical Manual (IETM)

Proficiency

•G081 Maintenance Data System & Documentation

•Quality Assurance & Non-Conformance Reporting (NCR)

•Ability to Work in Diverse, High-Pressure Environments

•Military Operations & Maintenance Procedures

•Lean Manufacturing & 5S Implementation

•Ability to Travel & Deploy as Required

Professional Experience

Boeing Aircraft Company – Macon, GA

Fabrication Specialist/Team Leader 1989 – Present Led a variety of teams responsible for assembly, troubleshooting, and maintenance of C-17 aircraft and related systems.

•Maintained and Troubleshot C-17 Aircraft: Led a team to perform maintenance and resolve technical issues across mechanical, environmental, avionics, and flight control systems. Worked on multiple systems that directly supported mission readiness.

•Technical Support: Provided on-site technical support and training to internal and external teams, ensuring proper procedures for maintenance and operations.

•Customer Liaison: Acted as the primary point of

contact between Boeing and customer personnel, ensuring resolution of technical and operational issues.

•Root Cause Analysis: Managed root cause analysis for non-conformance reports (NCRs) on C-17 systems, implementing corrective actions to improve processes and prevent recurring issues.

•Quality Assurance: Certified as Collateral Duty

Inspector (CDI) and Manufacturing Self Examiner (MSE). Played a key role in implementing ISO 9001 standards for C-17 inspections and enhancing quality control systems.

•Training & Leadership: Certified trainer for new team members and Brotje operators, fostering a culture of continuous improvement and operational excellence.

Boeing Aircraft Company – North Charleston, SC

Fabrication Specialist 2014 – 2016

Worked on advanced aerospace systems including the 787 aircraft, with a focus on troubleshooting and quality control.

•Automated Fiber Placement (AFP): Set up and operated AFP machines, ensuring high-quality production and adherence to specifications.

•Quality Control: Performed inspections and rework issues to meet the strict quality standards required by Boeing and its customers.

NASA Michoud Space Center – New Orleans, LA

Fabrication Specialist/Team Leader 2016 – 2019

Led the engine section of the Space Launch System (SLS) Artemis rocket program.

•Team Leadership: Led a cross-functional team

responsible for building and installing engine components, ensuring correct assembly per design specifications.

•Technical Liaison: Worked closely with NASA and Boeing design engineers to address design issues and verify the fit, form, and function of all rocket components.

•Deployment & Travel: Managed teams for deployment to various locations for assembly and testing, ensuring mission success on a high-profile government project.

NASA Stennis Space Center – Stennis, MS

Fabrication Specialist 2019 – 2020

Led testing efforts for the SLS rocket, focusing on engine and system tests.

•System Testing: Led the testing of engines and

critical rocket systems, including hydrogen, helium, oxygen, and hydraulic systems. Performed extensive quality checks on all electronic and electrical systems.

•Problem-Solving: Identified issues during testing and implemented corrective actions to ensure operational readiness and quality standards.

NASA Kennedy Space Center – Cape Kennedy, FL

Fabrication Specialist 2020 – Present

Led the final completion and testing for the SLS Artemis Rocket in preparation for launch.

•Launch Preparation: Led the team responsible for the final installation and testing of the rocket boosters, orbiter, and other key components for launch.

•Collaboration & Coordination: Worked closely with various teams to ensure all systems were prepped and adjusted for launch.

Education & Certifications

•Collater Duty Inspector (CDI) – Boeing Certified

•Manufacturing Self Examiner (MSE) – Boeing Certified

•ISO 9001 Certification – Quality Assurance Standards

•Aircraft Maintenance Certification (Military and

Civilian)

•Boeing Lean Manufacturing Certification

Additional Skills

•Strong customer service skills with the ability to diffuse difficult situations

•Extensive experience in troubleshooting and system diagnostics

•Strong understanding of military operations,

procedures, and standards

•Comfortable working under pressure and flexible to travel on short notice

Contact this candidate