Human Resources Resource

JESSICA JACKSON 901-***-****

VISIONARY EXECUTIVE LEADER WITH OVER A DECADE OF EXPERIENCE DRIVING STRATEGIC HUMAN CAPITAL, ORGANIZATIONAL TRANSFORMATION, AND OPERATIONAL EXCELLENCE ACROSS MULTI-BILLION-DOLLAR INSTITUTIONS IN BOTH PUBLIC AND PRIVATE SECTORS. PROVEN TRACK RECORD OF LEADING LARGE, COMPLEX TEAMS; INTEGRATING HARD-TO-STAFF DIVISIONS; AND ALIGNING WORKFORCE STRATEGY WITH BUSINESS GOALS. ADEPT AT NAVIGATING HIGH-STAKES ENVIRONMENTS—FROM EDUCATION SYSTEMS TO GLOBAL LOGISTICS—WHILE MANAGING BILLION-DOLLAR BUDGETS AND CROSS-FUNCTIONAL OPERATIONS. KNOWN FOR BUILDING HIGH-PERFORMING CULTURES, DRIVING INNOVATION, AND DELIVERING MEASURABLE IMPACT THROUGH A PEOPLE-FIRST, RESULTS-DRIVEN APPROACH. EXECUTIVE TALENT MANAGER

************@*****.***

M&A's & Change Management

Recruitment & Retention Strategies

Strategic Planning & Project Management

Payroll Software & HRIS Selection, Implementation & Management Functional member and participant within Senior Management Budget Planning and Execution

Employee Relations and Conflict Management

Employee Engagement and Communication Strategies

State and Federal Regulatory Compliance

HR Policy Design and Implementation

Risk and Safety Management

Performance Management

PROFESSIONAL TIMELINE

AREAS OF FOCUS & INTEREST INTERNATIONAL EXPERIENCE EDUCATION Cordova, TN 38018

M.S., Human Resource Management

(Expected July 2025)

Western Governors University

B.S., Human Resource Management, 2021

University of Phoenix

A.A.S., Information Systems Technology, 2009

Certificate: Micro-Computer Upgrade & Repair

ASU Mid-South, West Memphis, AR

200*-****-**** 201*-****-**** 201*-****-**** 201*-****-**** 202*-****-**** 2024 2025 PRESENT IT Intern

Crittenden Memorial

Hospital

Purchaser (Part-Time Weekend,

contracted via ASAP Staffing)

Williams-Sonoma

Kelly Services

Payroll and HR Manager

with Sales Broker Duties

Randstad

Senior Account Manager

HR Manager

Director of Human

Resources

Titan Brands

Chief Talent Management Officer

Memphis-Shelby County

Schools – Memphis, TN

Sr. Financial Aid Advisor

Mid-South Community

College

Financial Aid

Manager

Vatterott Career College

ALSAC

Communications

Manager

ProEducation Services

Director of Financial Aid

(Dual Employment)

Group Human Resources Manager

DHL Supply Chain – Memphis, TN

Senior Human Resources Manager

Milwaukee Tool – Olive Branch, MS

Succession

Planning Workforce

Innovation &

Culture

Strategic Talent

Management

Netherlands

Mexico

Canada

USA

Leadership

Development

JESSICA JACKSON

SKILLS PROFESSIONAL EXPERIENCE

SIGNATURE QUALIFICATIONS

STRATEGIC WORKFORCE PLANNING

EXECUTIVE-LEVEL DECISION MAKING

LABOR RELATIONS & CONTRACT NEGOTIATION

SUCCESSION PLANNING & LEADERSHIP DEVELOPMENT

COMPENSATION & BENEFITS DESIGN

HR POLICY & COMPLIANCE AUDITS

ORGANIZATIONAL RESTRUCTURING

TALENT ACQUISITION & RETENTION STRATEGY

PAYROLL & HRIS SYSTEMS (WORKDAY, SAP, UKG, LAWSON, ADP, ORACLE) DATA-DRIVEN PERFORMANCE MANAGEMENT

BUDGET PLANNING & FISCAL ACCOUNTABILITY

MULTI-SITE AND INTERNATIONAL OPERATIONAL OVERSIGHT EMPLOYEE ENGAGEMENT & CULTURE STRATEGY

SYSTEM INTEGRATION & CHANGE LEADERSHIP

WORKFORCE ANALYTICS & REPORTING

08/2024 – Present

03/2023 – 07/11/2024

Lead HR strategy for one of the largest U.S. school districts, supporting over 6,000 employees and 105,000 students and 200 schools across all grade levels and programs.

Championed Talent Management financial strategy for a $2.1B budgeted school district, directly supporting operational improvements and achieving a 8% reduction in administrative costs through streamlined resource allocation strategies within my first 90 days in office.

Integrated hard-to-fill areas—including Pre-K, Special Education (SPED), ESL, and the Child Nutrition Center (CNC)—into HR operations to centralize talent acquisition, improve staffing stability, and close critical service gaps. Steered employee relations by cultivating trust-based partnerships with union leadership, securing mutual agreements resulting in a 15% reduction in complaints filed and zero work stoppages within 5 months. Drive district DEI strategy, embedding equity into hiring, advancement, and organizational culture to reflect and serve the diverse Memphis-Shelby County community.

Orchestrated HR initiatives across two distribution centers in a $9.9B company, impacting over 500 employees and optimizing talent management processes for six unique operational shifts.

Drove strategic collaboration between HR, performance management, and business operations, supporting a complex structure of 10 supervisors, 3 operational managers, and one site director, receiving 'best team' award. Directed training, development, and career progression programs for associates and leadership teams, building internal pipelines and strengthening organizational capability.

Steered a team of four direct reports to execute Milwaukee Tool's talent initiatives across the annual cycle, achieving a 95% on-time completion rate for all talent management programs.

Chief Talent Management Officer

Memphis-Shelby County Schools – Memphis, TN

Senior Human Resources Manager

Milwaukee Tool – Olive Branch, MS

Multi-State & Multi-Site Leadership

Enterprise Budget Oversight

Union & Non-Union Workforce Management

International Mergers & Acquisitions

High-Volume Talent Acquisition & Development

HR Systems, Compliance & Technology

Training, Onboarding & Succession Planning

Employee Relations Policy & Procedure Design

Trendsetter in Operational and Talent Innovation

Leadership Development & Emerging Leader Strategy

Benefits & Compensation Design

Operational & Workforce Structure Design

************@*****.*** 901-***-**** Cordova, TN 38018 0

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40

60

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JESSICA JACKSON

PROFESSIONAL EXPERIENCE

05/2014 – 11/2016

HR Manager (Assigned to Bosch through Randstad)

Memphis, TN International Travel: Amsterdam, Mexico, New England Senior Account Manager (Full-time with Randstad)

Memphis, TN

Managed a $12 million portfolio across six industrial clients, driving business growth and maintaining client relationships.

Developed, managed, and recruited talent to meet key performance goals (KPIs) and client expectations.

Served as a trusted advisor, helping businesses develop talent strategies aligned with market trends and organizational needs. Randstad – Senior Account Manager / HR Manager

Memphis, TN

07/2013 – 04/2014 ProEducation Services – Director of Financial Aid

(Dual Employment)

Assigned to Howard University (Virtual) – Memphis, TN ************@*****.*** 901-***-**** Cordova, TN 38018 Directed and piloted all HR functions across a regional footprint covering five states: Pennsylvania, California, Mississippi, Tennessee, and Texas. Oversaw a

$200M operation supporting four high-volume warehouses. Led and developed the payroll and benefits teams, ensuring accurate processing, compliance, and seamless administration across multiple states. Oversaw relationships with staffing agencies and third-party HR vendors, negotiating terms, monitoring performance, and reducing overhead while improving talent pipeline quality.

Partnered with C-level executives and department heads to align HR practices with organizational goals, drive cultural consistency, and manage headcount and compensation within budget constraints.

Led the full lifecycle of HR communications, reporting, compliance documentation, and employee engagement strategies to support a cohesive and scalable HR infrastructure.

Led HR operations for Bosch through Randstad, overseeing recruitment, onboarding, and workforce management for industrial and executive roles. Traveled internationally to Amsterdam, Mexico, and New England to establish and support HR processes for expatriates and local hires. Managed full-cycle recruitment, hiring executive, corporate, and industrial-level talent to meet Bosch’s operational goals.

Oversaw payroll, benefits administration, attendance tracking, and performance management for a 350-employee workforce, utilizing systems like Workday, TalentReef, Kronos, and Oracle.

Managed federal, state, and institutional financial aid programs for students in the ProEd Division.

Ensured compliance with Title IV regulations and institutional policies while streamlining financial aid processes.

Advised students on financial aid options, eligibility, and application procedures to maximize funding opportunities.

Oversaw financial aid audits, maintained accurate records, and prepared compliance reports.

Oversaw HR strategy and execution for a $1B operation, managing employee relations, recruitment, and engagement for 1,000+ employees across two shifts in a fast-paced logistics environment.

Directed policy development and implementation across business units, ensuring consistency and compliance while driving initiatives to strengthen company culture and employer brand.

Managed five direct reports, overseeing learning and development programs, succession planning, and team performance.

Acted as a key advisor to management on performance management, disciplinary action, employee development, and legal compliance. Played an integral role in Mergers and Acquisitions activities in Toronto, Canada, ensuring seamless HR integration and cross-border compliance. 02/2020 – 03/2023

11/2016 – 02/2020

Director of Human Resources

Titan Brands – Horn Lake, MS

Group Human Resources Manager

DHL Supply Chain – Memphis, TN

JESSICA JACKSON

PROFESSIONAL EXPERIENCE

05/2010 – 12/2011 Purchaser (Part-Time Weekend,

contracted via ASAP Staffing)

Williams-Sonoma – Memphis, TN

06/2009 – 03/2011

01/2009 – 05/2009

Sr. Financial Aid Advisor / Adjunct Instructor

Mid-South Community College – West Memphis, AR

IT Intern

Crittenden Memorial Hospital – West Memphis, AR

************@*****.*** 901-***-**** Cordova, TN 38018 Managed payroll processing and HR administrative functions for assigned personnel. Supported recruitment, onboarding, and employee relations activities. Facilitated the sale of financial products by connecting clients with investment opportunities.

Provided customer support, assisting with inquiries and guiding clients through brokerage processes.

Collaborated with financial advisors to develop tailored investment solutions for clients. Oversaw donor communications and messaging strategies within the call center to support national fundraising efforts.

Led a team of representatives in delivering consistent, high-quality donor engagement aligned with the organization’s mission. Developed scripts, email templates, and talking points to enhance clarity and effectiveness of outreach.

Monitored communication metrics and implemented improvements to increase donor satisfaction and retention.

Partnered with marketing and fundraising teams to ensure message consistency across all touchpoints.

Guided students through financial aid processes, including FAFSA, loan applications, scholarships, and alternative funding options.

Monitored student accounts, verified aid eligibility, and ensured compliance with federal financial regulations.

Prepared daily reports and journal entries, maintaining accurate financial records and supporting internal audits.

Taught business courses as an adjunct instructor, delivering career-focused instruction in business fundamentals and helping students prepare for workforce entry. Worked under the Senior Buyer, supporting procurement activities and inventory management using Lawson ERP system.

Prepared and verified daily income and sales reports, reconciled ticketing bank accounts, and processed journal entries.

Handled invoice coding, chargebacks, returned checks, and refund vouchers, contributing to clean reconciliations and efficient financial operations. Assisted in resolving system and transaction issues in coordination with ticketing and finance teams.

Provided front-line financial aid support, assisting students with FAFSA completion, financial aid eligibility, and navigating federal funding options. Maintained and updated student financial records in Datatel, applying financial aid packages, credit terms, and special conditions in compliance with institutional policy. Delivered business-related instruction as an adjunct instructor, teaching students— many of whom I had previously graduated alongside during my dual enrollment program—creating a relatable and respectful learning environment. Completed hands-on internship as part of Information Systems Technology degree program.

Assisted with hardware upgrades, system troubleshooting, and software installations across hospital departments.

Supported the IT team in maintaining patient record systems and resolving user issues to ensure minimal downtime.

Gained exposure to healthcare data security protocols, HIPAA compliance, and hospital IT infrastructure.

09/2012 – 05/2014

12/2011 – 09/2012

05/2010 – 12/2011

Kelly Services – Payroll and HR Manager with

Sales Broker Duties

Assigned to Raymond James – Memphis, TN

ALSAC – St. Jude Children’s Research Hospital

Communications Manager, Memphis, TN

Financial Aid Manager (Full-Time)

Vatterott Career College – Memphis, TN

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