Scrum Master Product Manager

SHRUTHI BELLAD

PMP PRODUCT MANAGEMENT SCRUM MASTER *************@*************.***

SUMMARY

** ***** ** ***** **/Cognizant experience with comprehensive experience in Project Management, Product Management, Scrum and Agile methodologies, Business Analysis, IT Service Management, Service delivery, Customer/ Stakeholder management.

SKILLS:

Agile and Scrum methodologies, Product Road-mapping, Requirement gathering, SDLC, Incident Management, Service Desk & Monitoring.

CERTIFICATIONS

PMP

Scrum Certified Product Owner

Certified Scrum Master

ITSM/ ITIL

Product Manager/ Scrum Master (2020-Current)

Product Manager / Scrum Master at multinational pharma and biotech company

Leading cross-functional team of 15, responsible for Product delivery and communication.

Spearheaded the development and launch of end user portal generating a revenue of 10B+ annually for a user base of 5k+ Dealers serving 2.2M growers.

Work with cross functional engineering/development and design team to strategize product enhancements.

Led a successful testing initiative for UI/UX improvements- identify end user testing scenarios based on defined acceptance criteria

Perform data analysis, identify trend to answer business questions/needs.

Spearheading Product refinement, Sprint ceremonies and creation of Product Roadmap in alignment with client objectives.

Execute user data analysis to assess product performance, leading to significant improvement in product usability and enhancing customer experience.

Identify optimization opportunities and lead them to successful closure.

Streamline project processes reducing support tickets.

Collect, clean and prepare data for analysis.

Established metrics for measuring project success.

PAST EXPERIENCE

Business Analyst and Project Management (2015-2020)

Overseeing and managing internal operational projects, ensuring timely and efficient execution within budget and quality constraints.

Allocating and managing resources (staff, equipment, budget) effectively to meet project needs.

Communicating project progress, updates, and issues to stakeholders, ensuring alignment and satisfaction

Collaborating with cross-functional teams to achieve project objectives and foster a collaborative environment.

Strong understanding of project management methodologies, planning, scheduling, and execution.

Working with Cross-Functional teams to understand their data needs and collaborate on projects.

Analyze data, identify patterns and draw meaningful conclusions.

Effectively communicate with stakeholders at all levels.

Incident Management (2007-2015)

Primary Escalation point of contact for all services under scope / enhancements & escalations for offshore delivery

Drive efficiency and effectiveness of the incident management process, including KPIs and reports, Monitoring the effectiveness of

incident management and making recommendations for improvement, Developing and maintaining the incident management system

Effective queue management to ensure that the SLA's on calls are met

Responsible for E2E governance of life cycle of Incidents & problems within scope

Managing all Major Incidents reported and follows up till closure.

Contact this candidate