Accounts Receivable Billing Analyst

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Michelle D. Harris

Lawrenceville, GA ****3

Phone: 470-***-**** E-Mail: *******.********@*****.*** Executive Summary

Results-driven Billing Analyst with extensive experience in contract analysis, revenue validation, invoicing, and accounts receivable across diverse industries. Adept at utilizing various accounting software to ensure accuracy and compliance with billing. Expertise in billing, cost validation, process improvement, and revenue reconciliation to enhance operational efficiency and financial reporting.

Technical Skills

• Billing & Invoicing Systems: NetSuite, Salesforce, Great Plains, Oracle Revenue Management, SAP, PeopleSoft

• Accounting & Financial Software: QuickBooks, Microsoft Dynamics, Workday

• Data Analysis & Reporting: Excel (Pivot Tables, VLOOKUP) Tableau,

• ERP & CRM Systems: Salesforce, Oracle, SAP

• Process Improvement & Automation: SOP Documentation, Workflow Optimization, System Migrations Experience

VoltaGrid, LLC – Houston, TX (Remote)

Revenue Accountant July 2024 – Present

• Manage 100% of mobilization and demobilization invoicing for various fleets, ensuring accuracy in cost and revenue validation before customer invoicing.

• Verify and analyze billing details for each fleet to align with contract terms and revenue recognition policies.

• Work cross-functionally with operations, accounting, and revenue teams to validate costs before invoicing.

• Maintain detailed invoice records and reconciliation reports to track revenue discrepancies and drive process improvements.

• Utilize NetSuite and Excel to analyze billing data and generate financial reports. Teladoc Health (Contract) Atlanta, GA

Billing Analyst Jan 2024 – July 2024

• Reviewed and analyzed customer contracts to validate subscription details and customized billing arrangements.

• Collected and verified essential billing documentation, including purchase orders (POs) and tax exemptions.

• Extracted and organized contract data from Salesforce into Excel, ensuring seamless backup and audit support.

• Partnered with the Accounts Receivable (AR) team to resolve billing discrepancies and drive timely collections.

• Utilized Salesforce and Great Plains to compare contract terms with billing records, ensuring data integrity. Trilyon Inc: CISCO – AppDynamics (Contract) Atlanta, GA Project Consultant June 2022 – Jan 2024

Project Consultant (Billing & Revenue Ops) June 2022 – Jan 2024

• Validated subscriptions, subscription renewals, and upgrades, ensuring alignment with contract terms.

• Managed customer billing processes to facilitate accurate and timely invoices.

• Investigated billing discrepancies and collaborated with AR, Collections, and Sales teams to resolve issues.

• Processed credit memos, refunds, and amendments, ensuring accurate customer billing adjustments.

• Assisted with monthly close activities, including reconciliation and deferred revenue validation.

• Collaborated with Revenue Operations (RevOps) and OrderOps to ensure system integrity. Brightree LLC Atlanta, GA

Billing Analyst February 2020 – May 2022

• Reviewed and validated contracts, rates, and invoices to ensure compliance with billing policies.

• Managed billing data in Excel, ensuring timely and accurate invoice processing based on customer billing cycles. Page 2

• Created Sales Orders for new contracts and amendments in Salesforce.

• Handled customer billing inquiries, amendments, cancellations, credit-rebills, and sales tax corrections.

• Worked with accounting and finance teams on revenue recognition and AR reporting.

• Assisted in monthly close activities, reporting, and reconciliations to improve process efficiencies. Intercontinental Exchange known as ICE: NYSE, Atlanta, GA Senior Billing Analyst March 2018 – June 2019

• Prepared and reviewed client billing files and contracts for accuracy, completeness, and processing. A total of 13.5 million in revenue billed monthly.

• Worked alongside the Sales and Operations team, maintained pricing structures, customer data and sales information in the billing system.

• Analyzed billing data monthly and worked with Finance & Accounting to ensure proper revenue recognition.

• Created an SOP manual for better billing processes on the Securities Evaluations monthly portfolio of 3.1 million for new recruits.

• Created individual SOP billing documents for each practice and procedure for audit continuity.

• Assisted with the transition of all billing operations and functionality from a manual billing process to Oracle Revenue Management and Billing System

• Oversaw and manage the price increase process for several billing regions; ensured all price increase notifications met existing contractual agreements.

• Verified price increase information in Salesforce compared to information in Tableau for accuracy; prioritized areas of focus and created action plans to correct issues.

• Monitored billing inboxes and assigned customer billing inquiries to the billing team.

• Collaborated with the management team and PWC to discuss recommendations in testing sessions for system upgrades and current billing processes.

• Generated Oracle Error status reports daily to review and correct system errors that prevented customers from being invoiced.

• Trained and coached other billing analysts.

Intercontinental Exchange known as ICE: NYSE, Atlanta, GA Accounts Receivable Specialist/Billing Analyst April 2016 - March 2018

• Monitored aging reports, resolved customer inquiries, and participated in overpayment and refund processes.

• Negotiated customer payment arrangements on overdue accounts.

• Recognize problem accounts and notify appropriate staff or supervisors to assist in problem resolution.

• Updated daily electronic calendar and maintained records to document customer communication.

• Validated transactions and billing rates with the source data to detect any discrepancies prior to billing companies.

• Verified accuracy of billing data and revised errors; Investigated billing discrepancies and responded to external queries.

• Served in additional roles in testing, executing, and maintaining data into our new billing/collections system from Peoplesoft to Oracle.

Intercontinental Exchange known as ICE: NYSE, Atlanta, GA Collections Specialist – AR (Contract) September 2014 – March 2016

• Performed A/R, collection, and reporting activities according to specific deadlines.

• Reconciled cash and customer accounts for several portfolios.

• Researched and resolved queries by examining customer payment plans, payment history, and credit lines.

• Facilitated timely collection strategies to accelerate cash flow and minimize financial risk to the firm.

• Negotiated payment arrangements with extremely past due customers.

• Initiated credit memos and refund requests, Composed and generated manual demand letters. Keller Graduate School of Management, Chicago, IL December 2008 Masters Business Administration

Park University, Parkville, MO December 2001

Bachelor of Science

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