Customer Service Call Center

Amanda Smith

Honey Grove, TX *****

*****************@*****.***

+1-903-***-****

Professional Summary

As a versatile customer service professional with 6 years of experience in call center, home health aide, and guest services roles, I look forward to leveraging my skills in customer relationship management, sales management, and administrative tasks in exciting new opportunities. I am eager to apply my proficiency in Microsoft Office and Google Suite to enhance operational efficiency. With a strong background in retail sales and customer service, I am excited about the potential to further develop my expertise and contribute to future successes in dynamic environments. Authorized to work in the US for any employer

Work Experience

Call Center Agent

Concero-St. Louis, MO

August 2024 to Present

I expertly coordinate and schedule appointments for a diverse group of eye care professionals, leveraging advanced CRM software, the robust tools of Microsoft Office, and a dynamic outbound dialing system to efficiently reach out to our valued existing patients. Home Health Aide (HHA)

Outreach Health Services-Sherman, TX

April 2020 to Present

I am a dependable Private Duty Caregiver with extensive experience in managing a variety of emergencies. I take pride in my proficiency in preparing nutritious meals, providing medication assistance, and maintaining households. Building strong relationships with my clients is a priority, and I specialize in delivering exceptional care to elderly and special needs patients. My expertise equips me to handle challenges with confidence and skill.

Remote Customer Service Representative

Express Scripts Accredo Pharmacy-Remote

February 2020 to January 2023

I thrived in delivering outstanding customer service for both inbound and outbound calls, consistently ensuring that each caller felt valued and heard. My dedication to prompt and effective assistance not only addressed their needs but also fostered positive experiences. As a result of my efforts, I frequently achieved top rankings in crucial performance metrics, such as calls handled per hour, reduced call duration, and exceptional customer satisfaction ratings within my team. Guest Services Manager

Whiteside Museum of Natural History-Seymour, TX

September 2018 to December 2020

During my time at the front desk, I was dedicated to providing warm and welcoming visitor services while managing incoming calls and supporting our talented curators. I found great joy in handling various administrative tasks and organizing fossil-related workshops that sparked curiosity and excitement in local children. Additionally, I lovingly maintained a mini "zoo" to engage our visitors and took pride in performing weekly maintenance to ensure the museum remained a nurturing and inspiring space for everyone.

Home Health Aide

Education

Trade school in Office Technician

Business Skills Training Center - Denton, TX

September 1994 to June 1995

I possess a strong foundation in computer science, coupled with an exceptional proficiency in essential software applications, particularly Microsoft Office. My dedication to crafting clear and impactful correspondence shines through in my ability to communicate effectively across diverse formats. Whether it’s a detailed report or a concise email, I strive to maintain a professional tone that resonates with clarity and purpose.

High school diploma

Living Heritage Academy - Lewisville, TX

September 1991 to August 1994

Skills

• Retail sales

• Sales management

• Data entry

• English (10+ years)

• Maven

• SaaS

• Time management

• Video editing

• Email marketing

• Management

• Freight

• Microsoft Office (9 years)

• Proofreading

• Merchandising

• Customer relationship management

• Google Suite

• Account management

• Word processing

• Microsoft Excel (3 years)

• Primavera

• Cold calling

• Conflict management

• Epic

• Multitasking

• HR sourcing

• Computer literacy

• Outbound calling (1 year)

• Communication skills

• Upselling

• Technology sales

• Cleaning

• Stocking

• Training & development

• Dementia care

• Quality improvement (10+ years)

• Attention to detail (10+ years)

• Meal Preparation

• Direct sales

• CRM Software

• Vital signs

• Scripting

• Sales

• Senior Care

• Help desk

• Employee orientation

• Project management

• Outside sales

• Interpersonal skills (10+ years)

• Research

• Relationship management

• Teaching

• Social media management

• Organizational skills

• Authentication

• Microsoft Office

• Guest services

• Windows

• Typing

• Medical scheduling

• E-commerce

• Slack

• Interviewing

• Working with high schoolers

• B2B

• CRM systems

• Customer support

• Operating systems

• Problem solving (10+ years)

• Analysis skills

• Computer skills (10+ years)

• Sourcing (2 years)

• Bilingual

• Computer skills

• Administrative experience

• Mobile devices

• VPN

• Talent acquisition

• Microsoft Word

• Outbound sales

• Animal restraint

• Community engagement

• Product demos

• Financial services

• POS

• Appointment scheduling

• Food Preparation

• Adobe Illustrator

• Client services

• Lead generation

• Home Care

• Office experience (1 year)

• Customer service

• Microsoft Powerpoint (6 years)

• 10 key typing

• Plumbing

• Wireless sales

• Medical office experience

• Childcare

• Communication skills (10+ years)

• Cash handling

• Social media marketing

• Jira

• Sales support

• Restaurant experience (3 years)

• Accountability

• Front desk

• Patient interaction

• Sales administration

• Databases

• EHR systems

• Software troubleshooting

• Adobe Photoshop

• Retail math

• High school

• Medical terminology

• Math

• Telemarketing

• Cash register

• Solar sales

• English

• Negotiation

• Marketing

• Organizational skills (10+ years)

• Sales strategy

• Clinic

• Salesforce

• Microsoft Outlook

• Customer retention

• Warm calling

• Hospitality management

• Renovation

• Grammar Experience

• Caregiving

• Patient observation

• Supervising experience

• Search engines

• Writing skills

• Order fulfillment

• Inventory management

• Technical sales

• Planograms

• Clinical trials

• Email Support (2 years)

• Phone etiquette

• Sales goal setting

• Med spa experience

• Medication Administration

• Inside sales

• Corrections facility medical clinic

• Sales (3 years)

• Active listening (10+ years)

• Order entry

• Basic math

• B2B sales

• Sports

• Leadership

• Grocery store

• EMR systems

• Microsoft Excel

• Live chat

• Initiative

• Experience with children

Certifications and Licenses

Food Handler Certification

Driver's License

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