Worked on many different computer programs over the years.

MARY MAINVILLE

Cell: 518-***-**** -

*************@*****.***

CAREER INTEREST

Seeking career opportunities in an Administrative I Clerical Support capacity where my commitment to a high level of customer satisfaction, ensuring a high quality product, and close attention to detail will be fully utilized.

QUALIFICATIONS SUMMARY

Highly motivated, dedicated, and results-oriented professional with over 30 years of professional experience in positions requiring a high level of accuracy, strong organizational, interactive communication, problem resolution, customer service, troubleshooting, and time management skills. Maintain a strong work ethic with close attention to accuracy and detail. Effective communicator at all levels with the ability to motivate the efforts of others toward the achievement of established goals. Record of exceeding expectations and giving 100% in all professional endeavors.

Skills

Administrative Skills

Product Knowledge

Project Management

VendorSales

Telephone Communications Representative

Contact Ensuring Product Quality

Document Creation and Maintenance

Advertising Protocol Spreadsheets

Labor Law Regulation Compliance

Sales Support Resource Management

Bookkeeping

Data Entry

Processing Client Contact

Proof Reading Prioritizing

Public Relations Quality Assurance

Experience

Auditor

NYS Tax and Finance 02/2015- 12/2023

Advise others on business or operational matters.

Advise others on financial matters.

Advise others on human resources topics.

Analyze budgetary or accounting data.

Analyze business or financial data.

Analyze financial information.

Assess financial status of clients.

Calculate tax information.

Collect evidence for legal proceedings.

Conduct financial or regulatory audits.

Coordinate regulatory documentation activities.

Examine financial records or processes.

Examine financial records.

Investigate legal issues.

Prepare financial documents.

Prepare operational budgets.

Report information to managers or other personnel.

Represent the interests of clients in legal proceedings.

Verify accuracy of financial information.

Verify accuracy of records.

Special Assistant

Supermedia, Albany, NY 1/1992 - 7/2013

Demonstrated a commitment that consistently ensured a quality product and a high level of customer satisfaction.

Worked independently as well as part of a team to consistently ensure all assigned projects were fully completed.

Completed all assignments in a timely and accurate manner to meet all quality standards and required deadlines.

Published and proofread Verizon Phone Books to ensure accuracy and distributed them across the country.

Analyzed and proofread all material to ensure accuracy; worked many directories individually and as part of a team.

Analyzed reports, contacted outside sources such as Sales Representatives and offshore vendors as required.

Proofread and verified all information that was keyed into the yellow and white pages directories.

Also worked in the Listing Maintenance area where we had to key in all service orders sent over from the Telco.

Identified and saved many published errors and claims before they were printed in the new phone directories.

EDUCATION

Graduate, Shaker High School, Latham, NY -1989

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