Sales Agent Team

Lavasia Sheppard

Professional sales agent

Durham NC/ 919-***-**** / ***************@*****.***

Objective

I am seeking a sales opportunity that leverages my expertise and offers stability and future career advancement.

Experience:

Carmax / Raleigh, NC / 09-2023 to 02-2024

Online Auto Sales

●Assist customers with car shopping journey

●Process finance applications

●Finalize car purchase schedules home delivery

Intuit / Durham NC / 11-2022 to 02-2024

Online Support/ sales

●Identifying clients' needs using an extensive sales process

●Respond to web chat leads / outbound calls

ARS Heating & Air / Durham NC / 8-2021 to 05-2023

Comfort advisor

●Oversee sales performance for the HVAC sales team

●Generate and dispatch leads to the sales team

●Prepare daily sales reports

Spectrum / West Columbia SC / 8-2014 to 05-2021

Inbound sales / Retention specialist

●Assist existing and new customers with all communication products

●Negotiate different packages based on the customers' needs

●Retain services and offer solutions using company's retention strategies

Education

Berkely College / NYC / 2003 to 2005 / 45 credits earned towards degree

Skills: Microsoft office, Google Spreadsheets, sales force, CRM, Active listening, Closing skills, online chat support, data entry.

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