Customer Service Public Health

ALRENA V. LIGHTBOURN

**** **** ****** ****** ****: 754-***-****

Jefferson City, MO 65109 Email: ***********@*****.*** OBJECTIVE

To utilize my technical and scientific background in commercial banking, environmental consulting and public health, basic science research, social work/human services, and education to secure a related position. PROFILE

A highly resourceful, dependable and loyal servant-leader. Motivated by a relentless drive for life-long learning; self-starter. 10+ Years of working with multidisciplinary teams; results-oriented, solution-focused professional. Seasoned scientist; experienced international commercial banker; compassionate former public guardian; versatile in challenging environments. EDUCATION

New York Chiropractic College, Seneca Falls, NY (2013 - 2015) o M.S., Human Anatomy & Physiology Instruction (with Teaching Practicum), Summa Cum Laude

Florida Agricultural & Mechanical University, Tallahassee, FL (2005 - 2012) o Ph.D., Pharmaceutial Sciences (Pharmacology/Toxicology), Magna Cum Laude

Clemson University, Clemson, SC (1995 - 1998)

o M.S., Environmental Toxicology

Benedict College, Columbia, South Carolina (1992 - 1995) o B.S., Biological Sciences (Minors: Chemistry, Bus. Administration), Summa Cum Laude o Business Courses: Management, Marketing, Economics I, Accounting I, Business Math WORK EXPERIENCE

Policy Specialist 9/2023 – 10/2024

Missouri Department of Conservation, Jefferson City, MO o Federal Assistance & Grants Program team member. Serve on our Federal Aid/Grants Program team. Assigned research to navigate proposed changes to the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal awards. Provide technical and advisory support of conservation activities to promote alignment and compliance with 2 CFR, GAGAS, GAAP, NEPA and related laws, regulations, statutes and rules. Development of NEPA environmental assessment documentation to support changes to state conservation areas. Cashier/Customer Service/Receptionist 1/2023 - 5/2023

H&R Block, Jefferson City, MO

o Tax Season Worker responsible for customer service, including: greeting and intake of customer; new account setup, sort, scan and organize tax paperwork; data entry; payment collection, invoice and file closeout; answer phones; assist with telephone service campaigns; make tax preparer appointments; cleaning and janitorial services. Casher/Customer Service Professional 4/2023 - present

The Kroger Company, Truman Blvd, Jefferson City, MO o Customer care responsibilities including: invoice, sale and receipt of payment for groceries, alcohol, tobacco products, equipment, and supplies; management of cash register, checks and coupons; customer service and dispute resolution. Postdoctoral Fellow – Quality Management Systems 7/2022 – 1/2023

Missouri State Public Health Laboratories, Jefferson City, MO

Sponsored by CDC and the Association for Public Health Laboratories o Rotation through public health laboratories to observe operations; technical review of standard operating procedures and facility quality handbook, development of SOP for nonconformance alignment approaching ISO 17025 standards; didactic training.

Administrative Assistant/File Clerk/Case Management Aide/Case Manager 3/2015 – 1/2021

North Florida Office of Public Guardian, Tallahassee, FL o Provide technical and clerical support to attorney and social workers serving as court-appointed guardians for developmentally-incapacitated individuals; budget preparation; general account management (i.e., payables, receivables, reconciliation, savings, investments, salaries, individual taxes, funeral planning); processing public benefits applications/renewals (e.g., food stamps, Social Security Disability, community based housing, economic stimulus); data entry/retrieval using EMS; file and records management; help facilitate records acquisition; residential habilitation meetings; facility emergency plan updates; vendor contract negotiations and management; documentation of all communications with service providers, vendors, wards, families, and overseeing government agencies. Substitute Teacher 11/2014 – 6/2015

Governor’s Charter Academy, Tallahassee, FL

o Oversee and administer Grade 2 – 8 instructional materials according to plan left by absent teachers; classroom management. Alrena Lightbourn/Resume Page 2

Adjunct Biological Sciences Instructor 8/2011 – 5/2014

Tallahassee Community College, Science and Mathematics Division o Courses Developed/Training Delivered: Introduction to Biological Sciences (classroom and hybrid), Human Biology Tutor/Counselor 2013

Florida A&M University-Florida State University College of Engineering (FAMU-FSU COE), Engineering Concepts Institute Summer Camp

o Provided instructional support for pre-calculus and chemistry, as well as mentorship and student technical support for science fair projects.

Instructor 2013

Florida A&M University-Florida State University College of Engineering (FAMU-FSU COE), NASA-STEM Summer Camp o Developed and delivered instructional materials for Environmental Lab courses adapted to middle and high school audiences; developed posters and provided student mentorship for presentation of science fair projects. Graduate Teaching & Research Assistant 8/ 2005 – 12/2012

Florida Agricultural and Mechanical University College of Pharmacy o Basic and Clinical Research Focus: Breast Cancer Chemoprevention, Opioid Neuropharmacogenomics o Teaching Assistant: Provided technical services for pathophysiology and pharmacology labs, including assessment of coursework, class management, and student support. o Research Assistant: Applied biochemical, molecular, toxicological/pharmacological principles and techniques to design and/or execute innovative basic research projects; independently developed breast cancer, opioid pharmacology, and stroke grants using NIH and DOD guidelines; developed more than 20 SOPs; implemented standard QA/QC, data acquisition, manipulation, statistical analysis and interpretation criteria in performance of independent bench research; proficient in human cell culture, data collection, sample tracking, quantitative and qualitative statistical analysis; more than 21 scientific presentations at national scientific conferences and symposia; the patent process; versed in manuscript preparation. Intern 2007

Eli Lilly & Company, Global Clinical Communications (Oncology) Division, Indianapolis, IN o Provided technical support and research for Scientific Communications Division while providing clinical science manuscript development support for the Pharmacology Division. Rotate through pharmacology, toxicology, regulatory compliance, and scientific communications departments. Completed numerous industry-specific trainings. Presented a poster capturing scientific communications summer research and a draft manuscript of other work (later published). Intern 2006

H. Lee Moffitt Cancer Center, INSPIRE Program,Tampa, FL o Completed didactic and experiential training. Rotated though prostate cancer screening, human genetics, and molecular biology labs. Completed numerous industry-specific trainings. Provided a platform presentation capturing prostate cancer summer research and a draft manuscript of this work (later published). Environmental Specialist III/Public Health Assessor 2005

FL Dept. of Health, Environmental Division/ATSDR Program, Tallahassee, FL o Conducted field investigations of petitioned, referred, or other public health, environmental, and hazardous waste site concerns.

o Applied environmental toxicology principles and practices to the overall conduct hazardous waste site investigations and development of public health assessment documents. o Performed independent technical review of site-related environmental, public health and other scientific literature for use in public health assessment and health consultation document development. o Provided technical expertise in environmental toxicology for related human health risk assessment activities. o Onsite toxicological and health education support for community members with known and potentially contaminated water supplies.

Toxicologist/Public Health Assessor 2001-2005

WV Dept. of Health & Human Resources (WVDHHR), Office of Environmental Health Services, Charleston, WV o Technical lead in the development of a public health-based toxicology program in the Public Health Sanitation Division, Engineering Division, and Radiation Safety & Indoor Air Toxics Division. o Conducted field investigations to assess public health and environmental risks to toxic substances. o Developed technical guidelines for the implementation of toxicological practices in the public health assessment process. o Addressed toxicological and chemical concerns at meetings with the community, in interviews with news media, or by telephone or written referral on behalf of the agency. o Represented the agency in media interviews and inter-agency meetings. Assisted with Sanitarian training exercises. o Provided toxicological and ecological risk assessment technical support to the West Virginia Fish Forum for the development of statewide and localized fish consumption advisory guidance; qualitative and quantitative assessments of sport fish consumption data; and risk communication and risk management support. o Accessed and interpreted clinical toxicological information to a broader perspective of health effects of toxic substances. Alrena Lightbourn/Resume Page 3

Environmental Consultant (Onsite) 1999-2001

US Environmental Protection Agency, Office of Technical Services, Atlanta, GA

(Via collaboration between the Radian Int’l-Dames & Moore-URS Corporation and the US Army Corps of Engineers) o Provided regulatory toxicology support and technical review of human health risk assessment documents for National Priority List (NPL) and non-NPL hazardous waste sites regulated by Superfund, RCRA, and Brownfields Acts. Environmental Consultant 1998-1999

Onsite Contractor/Toxicologist/Risk Assessor, Radian International, Aiken, SC o Provided technical support of human health chemical and radiological risk assessment activities at the Savannah River Site. o Provided technical support on investigations of federal Superfund (CERCLA) sites, RCRA facilities, Air Force Bases, and a hazardous waste incinerator facility. Extensive application of toxicological and environmental practices and principles throughout all aspects of these assessments.

Graduate Administrative Assistant 1/1998 – 5/1998

Clemson University, The Brooks Center for the Performing Arts, Office of the Director of Marketing Graduate Research Assistant 8/1995 – 5/1998

Clemson University, The Institute for Wildlife & Environmental Toxicology

Research Focus: Environmental Toxicology, Endocrine Disruption o Trained extensively in institutional standard operating procedures (SOPs), good laboratory practices (GLPs), animal husbandry, laboratory safety and chemical handling, and radiation safety and handling. o Volunteered as an animal facility aide.

o Completed inter-laboratory rotations and bioassay training in SDS-PAGE, microsome preparation, GC, MS, HPLC, Jeune plaque assay, histology, RIA.

o Developed and optimized SOP and performed tritiated water assay of brain and kidney microsomes from female deer mice

(Peromyscus maniculatus).

o Provided onsite technical support for ongoing research [Assessment of Estrogenic and Anti-Estrogenic Effects in Wildlife Exposed to Chlorinated Hydrocarbons: Development of a Basis for Ecological Risk Assessment (PI: Dr. Richard L. Dickerson)].

Proof Teller 1997

Perpetual Bank, Anderson, SC via Manpower Company Commercial Banker

Canadian Imperial Bank of Commerce, Nassau, Bahamas 6/1987 – 1/1996 o Diverse experience in commercial bank sales and services including clerical, internal audit, loans, customer service, proof and interdepartmental support responsibilities.

o Specific duties: frontline, ATM, drive-through, night-depository and head teller services; individual teller and branch cash management; savings and checking accounts; internal audit; processing and account management of personal and commercial loans; branch proof operations; subsidiary branch management; fixed deposits, foreign exchange, and safety deposit box transactions; as well as quality customer service. o Designated Lead: Night Depository Teller, Head Teller, Drive-Thru Teller, Bankplan Loan Clerk, Demand Loans Clerk, Accounts Receivable Clerk, Branch Manager (Andros Subagency) o Recognized and earned annual merit salary increases for excellent customer service; extensive bank sales in savings and checking accounts, fixed deposits and new customer recruitment. o Recognized and received cash award for generating ideas to improve branch operations and the provide quality banking standards.

o Chief accomplishment: Investigated and cleaned up outstanding GL entries from loan ledgers and general accounting ledgers, as well as outstanding accounts receivables and account payables; accurate processing of loan applications, collections and property registration.

SKILLS

Technical/Scientific: Molecular techniques and biochemical assays: qRT-PCR using BioRad MyIQ™; phospho-specific flow cytometry (BD PhosFlow™); PCR; COMET assay; western blot; spectroscopy; microscopy; fluorometry; gel electrophoresis; thin-layer chromatography; differential centrifugation; cell culture; molecular cloning; radiometric analysis; chemical handling and safety; SOP development; quality assurance/control; preparation of plant extract.

Proficient in Microsoft Office (Word, Excel, PowerPoint, Internet Explorer, Access; GraphPad Prism™. Working knowledge of SAS, Sigma Plot and SPSS.

Business Support: Accounts receivable/payable, loans data reporting, bank subagency operation and financial management, teller supervision

Bookkeeping and Basic Accounting: Supported bank accounting (payables, receivables, GL-ledger verification), loans (notes payable, interest calculations, adjustments), account reconciliation, quality assurance/control, and auditing teams in daily review of operations.

Teamwork: Work well with multidisciplinary teams or independently; good at multi-tasking; organized planner. Alrena Lightbourn/Resume Page 4

Customer service: Maintained an excellent customer service and sales record; keen attention to detail. Strong written and verbal communication skills.

Software: Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). SELECT HONORS/AWARDS

Six Sigma Quality Professional Certifications: Yellow, White, Green Belt (2022), Black Belt (2023)

TNI Environmental Laboratory Assessments – Certified Basic Assessor (2023)

CDC-APHL Quality Management Systems (QMS) Fellowship (2022)

Foundation for Indigent Guardianship (FIG) Shining Star Award (2018)

Human Anatomy & Physiology Textbook Reviewer (2014)

STARTUP Quest Tallahassee (First Competition, Winning Team, 2014)

Certified Quality Information Associate (CQIA) Course (2012) and Certification (2013)

Cancer Research Training Fellow (FAMU, 2012)

Leadership Development & Grant Writing Travel Award (FASEB: 2011)

Biotechnology Institute Minority Fellow (2010)

AACR MICR Advisory Committee Member (2009)

Train-the-Trainer, University of Florida (UFL: 2008)

Dr. Israel Tribble Academic Excellence Award (2007)

American Association for Cancer Research Minority Scholar Award (AACR: 2007)

Mammalian Cell Culture Techniques Workshop (UFL: 2007)

Registered Environmental Manager (No. 10720) since 2000

40 Hr HAZWOPER Certification (Aiken Technical College, SC) & Annual 8Hr Refreshers since 1998

Board of Trustees Scholar/Presidential Scholar (Benedict College, SC, 1992-1995) REFERENCES

Available upon request

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