Project Manager Customer Service
Resume:
VERONICA BOWERS
Experienced Project Manager
www.linkedin.com/in/veronica-bowers-2596b223
************@*****.***
Mooresville, NC 28117
Experienced Project Manager with a Bachelor's Degree in Business Administration; proud of a proven track record in the software and industrial automation sectors. Renowned for a relentless work ethic and expertise in team building, exceptional customer service, Microsoft tools, market research, management, and training. I am currently pursuing PMP Certification. STRONG EXPERTISE
• Outstanding project planning skills, capable of managing diverse and multiple simultaneous projects.
• Excellent communication with customers, stakeholders, vendors, and project resources to ensure project timelines are met.
• Versatile background encompassing management, team leadership, training, scheduling, purchasing, accounts payable, and sales staff support. WORK EXPERIENCE
Ingersoll Rand – Davidson, NC – Remote
IT Project Manager
July 2024 – Present
Responsible for overseeing and managing IT Projects from start to finish.
• Project Planning: Defining project scope, goals, and deliverables
• Budget Management: Developing and managing project budgets to ensure financial efficiency
• Team Coordination: Leading and coordinating project team members, assigning tasks, and setting deadlines
• Stakeholder Communication: Communicating with stakeholders, including IT managers, vendors, and executive leaders to keep them informed about project progress
• Risk Management: Identifying potential risks and developing mitigation strategies
• Performance Tracking: Using project management tools to track project performance and ensure adherence to schedules
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• Reporting: Preparing and presenting project status reports, including timelines, outcomes, and budgets
• Quality Assurance: Ensuring that the project meets the required quality standards and specifications
Point of Rental Software - Fort Worth Metroplex · Remote PMO Team Lead
March 2024 – July 2024
Advanced to a higher position in just 2.5 years with the company. Lead Team of 6
• Project Oversight: Monitoring the status of projects to ensure they adhere to PMO standards and guidelines
• Resource Management: Allocating and managing resources effectively to meet project goals and deadlines
• Financial Reporting: Handling financial reports and ensuring projects stay within budget
• Stakeholder Communication: Facilitating clear communication between stakeholders and project teams to align goals and expectations.
• Process Improvement: Continuously evaluating and improving project management processes and methodologies
• Team Support: Providing guidance, feedback, and coaching to project managers and team members
• Risk Management: Identifying potential risks and developing mitigation strategies to ensure project success
Implementation Project Manager
Oct 2021 – March 2024
Successfully completed 216 projects
Plans and analyze all assigned projects, overseeing every aspect of project coordination. This includes managing timelines, scope, budget, and quality constraints to ensure successful delivery that exceeds customer expectations.
• Assist in implementing standard processes by leveraging project management concepts and tools to design, develop & document.
• Estimates time frames
• Ensures quality and quantity of resources required to successfully implement each project.
• Develop project plans.
• Understands customer stakeholder needs & risk management. 3
• Established strong working relationships with clients, sales team, vendors, and internal resources such as IT and data migration teams, cross-functional teams.
• Uses a variety of communications methods to deliver information relevant to the audience as project needs.
• Strong relationship with the customer for the life of the implementation project. CR Onsrud Inc - Troutman, NC
Project Manager
October 2015 to June 2020
Manages daily operations of multiple large-scale projects, coordinating teams, resources, and schedules to ensure timely and successful completion. Communicates with stakeholders to align project goals and resolve issues promptly.
• Managed an average of 25 projects monthly.
• Managed Projects ranging in value from $100,000 to $5,000,000.
• Project objectives are attained on time.
• Meet customer deadlines & satisfaction.
• Developed and maintained a detailed project plan for each individual account.
• Oversee coordination of the project work.
• Provided project status reports to the customer.
• Manage communications both internally and with customers daily.
• Maintains project schedules by monitoring project processes between customers & production.
• Purchasing
• Accounts Receivable
• Administrative support to Sales staff
• Schedule Technician travel (including, but not limited to flights, hotel, and rental cars)
• Schedule Appropriate Technicians to Complete Services
• Customer Training Coordinator
• Create Documentation for Client Trainings.
• Expert CRM Skills with Salesforce
• Expert using ERP – Epicor
Equipment Data Associates/Randall Reilly Publishing - Charlotte, NC Data Quality Control Manager
October 2011 to October 2015
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After three years with the company, I was promoted to a management position, where I oversaw staff in the Quality Control Department. This promotion reflects my commitment to excellence and my ability to lead and inspire a team to achieve outstanding results.
• Strong Management Skills, Problem Solving
• Manage 4.5 million Record Database with Accuracy
• Executive Team Leadership
• Decision Making and Planning
• Hire/Train Staff
• Managed a department of 8 employees.
• Set Weekly Goals
Data Research Analyst/Quality Control
August 2008 to 2011
Maintain real-time service records for existing and potential stakeholders.
• Work with Confidential Information
• Marketing and Technology Research
• Proficiency with Standard Industry Codes
• Excellent Phone Presentation
• Train New Hires
• Data Entry
EDUCATION
Bachelor of Liberal Studies in Business Administration Wingate University - Wingate, NC
2009 to 2012
Pursuing PMP Certification
High School Diploma
Cherokee High School - Rogersville, TN
1997 to 2000
SKILLS
• MS Office, Excel, Access
• Strong Communication
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• Salesforce (8 years)
• Sales Support (8 years)
• CRM So ware (8 years)
• ERP Systems (4 years)
• Project Management (8 years)
• Customer Support (8)
• Recruiting (7 years)
• Management (4 years)
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