Office Manager Customer Service

Bridget Wombles

****************@*****.*** 229-***-**** Albany, GA

WORK EXPERIENCE SurWay Auto Carriers Leesburg,Ga

Dispatcher and Office Manager Jun 2017 - Apr 2023

• Coordinated and managed daily dispatch operations, ensuring timely and efficient transportation of vehicles to meet client demands and company standards.

• Developed and maintained strong relationships with clients and carriers, addressing inquiries and resolving issues to enhance customer satisfaction.

• Oversaw office administration duties, including scheduling, invoicing, and record-keeping, to support smooth business operations.

• Implemented and monitored compliance with company policies and industry regulations to ensure operational integrity and safety.

• Analyzed transportation data and reports to optimize routing and improve cost-efficiency in logistics processes.

• Trained and supervised office staff, fostering a collaborative work environment and promoting professional development.

• Collaborated with management to develop strategic plans for business growth and operational improvements.

Acosta Colors Garden Vision Lowes, Albany,GA.

Plant and Flower Merchandising Manager Jun 2018 - Mar 2020

• Managed and coordinated the merchandising of plants and flowers, ensuring optimal product placement and visual appeal to maximize sales and customer engagement.

• Led a team of merchandising associates, providing training and guidance to enhance their skills in product presentation and customer service.

• Developed and implemented seasonal merchandising strategies, aligning with market trends and customer preferences to drive sales growth.

• Collaborated with vendors and suppliers to maintain a diverse and high-quality product assortment, negotiating terms and managing inventory levels.

• Analyzed sales data and customer feedback to identify opportunities for product assortment improvements and promotional activities.

• Oversaw the setup and maintenance of in-store displays, ensuring compliance with company standards and safety regulations.

• Coordinated with cross-functional teams, including marketing and operations, to execute promotional events and special projects.

• Monitored and managed budget allocations for merchandising activities, ensuring cost-effectiveness and resource optimization.

• Conducted regular market research to stay informed about industry trends and competitor activities, leveraging insights to inform merchandising decisions.

• Fostered a positive and collaborative work environment, encouraging team members to contribute ideas and solutions to enhance merchandising effectiveness. UPS Albany, GA.

Seasonal Route Delivery Driver Package Handler Oct 2021 - Jan 2023

• Operated delivery vehicles to transport packages efficiently and safely to residential and commercial locations, adhering to scheduled routes and timeframes.

• Managed loading and unloading of packages, ensuring accurate handling and placement to prevent damage and optimize delivery efficiency.

• Utilized handheld scanners and technology to track package information, confirm deliveries, and maintain accurate records of daily activities.

• Provided exceptional customer service by addressing inquiries and resolving delivery issues promptly and professionally.

• Collaborated with team members and dispatchers to optimize delivery routes and improve overall operational efficiency.

• Adhered to all safety regulations and company policies to ensure a safe working environment and compliance with industry standards.

• Assisted in training new hires on delivery procedures, package handling techniques, and safety protocols.

United States Postal Service Leesburg,Ga

Route Delivery Driver Amazon Mar 2023 - Dec 2024

• Delivered Amazon packages efficiently and accurately, ensuring timely and safe customer deliveries.

• Managed daily schedulroutes to optimize delivery times and enhance customer satisfaction.

• Conducted pre-trip and post-trip vehicle inspections to ensure safety and compliance with standards.

• Maintained accurate records of deliveries, including tracking package status and updating logs.

• Communicated effectively with customers, addressing inquiries and resolving delivery issues promptly.

• Adhered to all safety protocols and regulations, ensuring a secure work environment and safeguarding packages.

Crossmark/ Acosta Albany, GA.

Territory Retail Representative Dec 2024

• Executed merchandising strategies to enhance brand visibility and drive sales through effective product displays.

• Conducted regular store visits to assess inventory levels and ensure compliance with promotional updates and guidelines.

• Built and maintained strong relationships with retail partners to facilitate communication and collaboration.

• Analyzed market trends and consumer feedback to provide actionable insights and recommendations.

• Trained and supported retail staff on product knowledge and merchandising techniques.

• Monitored competitor activities and market conditions to identify potential threats and opportunities.

• Prepared detailed reports on sales performance and merchandising effectiveness for data-driven decision-making.

EDUCATION Troy University

Associates of Arts an Sciences, Global Business and Marketing Management

Albany,GA

Dec 2019

CERTIFICATIONS Merchandising, Crossmark/Acosta BlueVue and Acosta Colors Basic Retail Sales, Crossmark/Acosta BlueVue 024

Microsoft 360 Mobile Program, Crossmark/Acosta BlueVue 2025 Working C Stores, General Mills, Hormel Foods, Perfetti Van Melle 2024 Universal Solutions: Perfetti Van Melle, Crossmark/Acosta BlueVue 2024 Selling Essentials:Arts, Crossmark/Acosta BlueVue 2024 retail Basics, Crossmark/Acosta BlueVue 2024

1Hub Mobile, Crossmark/Acosta BlueVue

Time Reporting, Crossmark/Acosta BlueVue 2024

OSHA Safety Classes, Frucon Construction 2014

Defensive Driving, United States Postal Service 2022 SKILLS Customer Relationship Management • Communication Skills • Negotiation Skills • Time Management • Territory Management • Team Collaboration • Sales Expertise • Analytical Skills • Problem-Solving • Product Knowledge • Microsoft Office • Computer Systems • Inbound/outbound calls • Dispatcher • AR/AP • Independent Working • Negotiation • Interpersonal Relations • Customer support/Service • Management

• Merchandising • Inventory • Detailed oriented • Suggestive/ Energetic • Multitasking • Package Delivery and Handler • Self-Motivation • Market Analysis • Persuasive social skills • Route Driver

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