Technical Support Customer Service

ERIKAH FLOURNOY

Dallas, TX ***** 469-***-**** ***************@*****.***

Summary

Dynamic Product Specialist at Intuit with a proven track record in technical support and customer engagement. Expert in issue resolution and billing processes, consistently enhancing customer satisfaction. Recognized for building strong relationships and delivering exceptional service, ensuring clients receive tailored solutions to meet their needs. Skills

Customer inquiries

Billing processes

Problem solving

Customer engagement

Remote support

Customer relationship management

Issue resolution

Technical support

Experience

Product Specialist Mar 2024 to Dec 2024

Intuit Dallas, TX

Provided technical support to customers experiencing difficulties with products or services.

Suggested specific products to meet customer needs. Provided exceptional customer support, resolving issues and ensuring customer satisfaction.

Maintained positive working relationship with fellow staff and management. Customer Service Representative Dec 2022 to Jul 2023 Chime Solutions Dallas, TX

Provided excellent customer service to resolve customer complaints in a timely manner.

Collected deposits or payments and arranged for billing. Answered customer inquiries via phone, email, and chat. Developed positive relationships with customers through friendly interactions. Education and Training

High School Diploma May 2020

North Garland High School Dallas, TX

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