Customer Service Social Media

Germany V. Caputo

E-mail: **************@*****.***

SUMMARY OF QUALIFICATIONS

10+ years of customer service experience with strong organizational skills

Goal-driven, creative, able to work under extreme pressure, trained to work in a fast-paced environment

Earned a promotion from Internet Sales Agent to Customer Service Manager in less than four (4) months

Fluent in conversational Spanish and English

EXPERIENCE

Jaris Transportation 6/2022 to 12/2023 New Jersey

Fleet Supervisor

Submit weekly engine reports, oil change updates, and vehicle assignment reports.

Schedule and monitor regular maintenance on sixty (60) school bus company vehicles.

Manage two (2) yearly vehicle NJMVC inspections and submit yearly registration updates.

Ensure over sixty (60) school bus aides have proper licensure and up-to-date training.

Provide management with daily updates vehicle placement, maintenance, and fleet progress.

Coordinate and communicate vehicle updates to over sixty (60) school bus drivers.

Handle all NJMVC paperwork and submit all license plate, registration, and title emergencies. Midway Ford 10/2019 to 3/2020 Florida

Customer Service Manager

Submitted daily sales spreadsheets, interview updates, and employee reports.

Made over one-hundred (100) daily outbound calls to ensure guaranteed satisfaction.

Maintained approximately five-ten (5-10) corporate relationships with direct owners to ensure all employee policies and organizational procedures were met.

Assisted with social media platforms- took photos/videos, responded to reviews, and measured online engagement.

Organized and planned the first non-profit charitable event throughout the year. Crunch Fitness 2/2016 to 7/2018 New Jersey

Front Desk Sales Associate

Opened and closed the gym, including counting cash drawers before and after.

Offered exceptional service to differentiate and promote memberships.

Processed ten-fifteen (10-15) memberships and answered over fifty (50) calls daily.

Answered constant member concerns and questions in person.

Maintained visually appealing and effective displays for the entire gym.

Submitted over one-hundred (100) delinquent reports daily. Know Style 11/2013 to 06/2014 New York

Retail Sales Associate

Gained in-depth knowledge of merchandise to provide reliable and trusted assistance to over fifty (50) customers daily and helped them make informed decisions.

Successfully assisted clients in-person and via telephone with purchase decisions, transactions, returns, and inquiries.

Built rapport with customers by offering friendly, knowledgeable, and supportive customer service.

Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases.

Maintained a visually appealing and clean look for the entire store. EDUCATION

YELLOWBRICK.CO, March 2024-25 Remote

FIT Fashion Styling Foundations Certificate

Certificate Issued: April 2, 2025

MONTCLAIR STATE UNIVERSITY, December 2016 New Jersey B.A; Business Administration with Sports, Events, and Tourism Marketing GPA: 3.6

VOLUNTEER WORK

Belong Outreach 11/2024 to Present Texas

Outreach Leader

Partner with Thirty Third company to equip and teach thousands of adults and the youth how to be disciples of Jesus

Weekly go out on outreach to share the gospel of Jesus, pray, and heal with anywhere between five to ten (5-10) people per serve team member.

Serve on one to two (1-2) Sundays monthly to partner with the prayer team and lead people newly saved to be discipled through Belong Outreach. Hope Worldwide 8/2021 to 12/2022 New Jersey

Community Outreach Volunteer

Traveled to Lebanon on a mission trip and provided school supplies to over one-hundred (100) underprivileged children.

Distributed fresh food and produce to thousands of Harrison residents on two (2) occasions by organizing and working hand in hand with other participants.

Directed and encouraged thousands of participants at the 9/11 Memorial & Museum 5K Run/Walk.

Volunteered at a Thanksgiving dinner where we provided and served food to over seventy (70) children in foster care.

Raised money and collected PJs/socks for our Christmas drive for over two-hundred (200) children in foster care for two (2) consecutive years.

Collected over fifty (50) toys over Christmas for various New Jersey communities including West New York and Newark.

Contact this candidate