Customer Service, Primary Care, Drywall Management
Resume:
Rosa Goude
Customer Service
***** ******* ****, *********, ****** States, 29554
*********@*****.***
Customer service professional with over 26 years of diverse experience in administrative support, office management, and direct assistance roles across sectors such as construction, automotive, and financial services. Adept at enhancing customer satisfaction and streamlining operations through effective problem-solving and team collaboration. Committed to leveraging expertise in project management and data management to drive organizational success and improve client relations. Employment history
Drywall Foreman,
Cisson Interiors, Jun
1998 - Aug 2000
Easley South Carolina
Assistant Office
Manager, Hemingway
Chevrolet, Aug 2004 -
Aug 2005
Hemingway South Carolina
Office Specialist,
Concentric Project
Controllers, Aug 2005 -
Feb 2006
Louisiana
Drywall Specialist and
Labor Foreman, Dry
Tech Inc., SC, Feb 2006 -
Feb 2011
Charleston South Carolina
Managed large drywall, framing, painting, and acoustical ceiling crews, achieving project completion ahead of schedule and maintaining high-quality standards. Diligently reviewed project specifications and plans, ensuring compliance and reducing rework by addressing potential issues proactively. Fostered strong communication among all team members, significantly improving collaboration and minimizing misunderstandings on-site. Emphasized safety protocols during all phases of work, contributing to a noticeably safer work environment and reducing incident reports.
Spearheaded drywall installation projects, ensuring timely delivery and maintaining high- quality standards, resulting in enhanced client satisfaction. Managed accounts payable/receivable, ensuring accurate financial records. Delivered high customer service as parts/service cashier, enhancing client satisfaction. Compiled and submitted reports to General Motors, improving data accuracy. Conducted data entry, filing, and daily deposits with precision. Established the first email and website, boosting communication efficiency. Assisted in managing daily office operations, enhancing workflow efficiency and contributing to overall team productivity.
Coordinated communication between departments, fostering teamwork and improving response times to customer inquiries.
Maintained accurate records of office transactions, ensuring compliance with company policies and supporting financial integrity.
Demonstrated strong interpersonal skills, providing assistance to team members and creating a positive work environment.
Office specialist for subcontractor of Fluor that hitched, hauled, and installed travel trailers and mobile homes
Maintained and communicated with a large driver roster Inputted and assigned all work orders from general contractor In charge of 3 daily reports that had to be perfectly coordinated to the previous and future reports to streamline workflow
Coordinated logistics for Hurricane Katrina relief efforts, mobilizing resources effectively and ensuring timely support to affected communities. Coordinated with general and subcontractors to minimize and repair drywall damage Supervised labor crews ensuring safety and productivity Meet tight deadlines exceeding expectations
Assessed project requirements and devised labor strategies, resulting in improved resource allocation and noticeable gains in productivity.
Employment history
Customer Service
Assistant Manager,
Cash USA, Feb 2011 -
Aug 2016
Hemingway South Carolina
Caregiver, At Home,
Jan 2018 - Mar 2024
Hemingway South Carolina
Skills
Customer service Team Leadership Conflict Resolution Process Improvement Data Management Safety Compliance Project Management Financial Analysis Customer Engagement Problem Solving Report Generation Office Administration Team Collaboration
Education
Horry-Georgetown Technical
College, Conway, South
Carolina, Sep 2016 - Jan 2018
Associates Degree Computer
Programming With An Emphasis mphasis
on Programming
Maintained high customer service standard with all customers whille streamlining productivity and satisfaction
Kept accurate records to ensure proper accounting
Was in charge of large monetary transactions and deposits while always being accurate down to the penny
Assisted in training new staff, fostering a collaborative environment that enhanced team performance and improved customer satisfaction.
Streamlined customer service processes, resulting in reduced response times and increased client retention rates.
Left college when my elderly father became bedridden so I could stay home, take care of him, and keep him out of an institution
Took care of his medications, finances, and all household matters Tried to ensure his well-being and happiness
Always strived to make his life easier and better
Prepared his foods ensuring he received all proper nutrients Completed extensive coursework in Computer Technology, with a strong emphasis in Programming
Developed proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook through a semester-long course
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