M A R D
Resume:
A L Y AAN S S A A . N O R D
M A R K E T I N G M A N A G E R
C O N T A C T
***************@*****.***
Slocomb, Alabama 36375
FULL SAIL UNIVERSITY
Associates in Visual Arts
w/emphasis on Graphic Design.
E D U C A T I O N
S K I L L S
English: Fluent
Tagalog- almost fluent
German: Basics
Spanish: basics
L A N G U A G E S
P R O F I L E S U MMARY
Lead with over 6 years of experience in enhancing customer satisfaction and driving teamza performance. Known for being dependable and hardworking, with a strong ability to foster positive relationships and resolve conflicts. Exceptional interpersonal skills complemented by a high degree of empathy, enabling effective communication with diverse clientele. Proven track record in improving operational efficiency, training staff, and implementing customer- centric strategies.
WORK E X P E R I E N C E
01/2024- PRESENT
Asktheanswer.com
Remote reader and life coach
10/2021-11/2024
Target Corp
Specialty Sales Team Leader
02/2018-01/2021
Leads different departments from this online role to assist readers in learning new skills to use for clients and helps by implementing new rules and procedures for company success.
Manages and utilizes new apps and ideas to communicate efficiently as a team on a daily basis.
Productively solves problems and clears out inquiries that team members, new hires or even clients site wide.
Manages time efficiently and with a self made schedule. Conducted market research to identify emerging trends and consumer preferences, providing valuable insights for product development and positioning. Oversaw the creation of engaging content for various platforms, collaborating with internal teams and external agencies to ensure brand consistency and relevance.
Developed and maintained relationships with key clients, ensuring their needs are met and addressing any concerns promptly, leading to a [percentage]% improvement in customer retention rates.
Senior Customer Service Representative
Healthinsurance Marketplace
Provided exceptional support to customers, handling inquiries and resolving issues efficiently, which contributed to a increase in customer satisfaction scores. Trained new team members on best practices in customer engagement, ensuring a smooth onboarding process and immediate contribution to team goals. Collaborated with cross-functional teams to enhance service delivery and streamline processes, resulting in a [percentage]% reduction in service delivery time. Conducted regular feedback sessions with team members to promote a culture of continuous improvement .
ADDITIONAL SKILLS
Entrepreneurship education completed on a weekly basis. Life skills coaching and spiritual healer as a side gig and lifestyle. REFERENCESAvailable upon request.
Lead with over 6 years of experience in enhancing
customer satisfaction and driving team performance. Known for being dependale and hardworking, with a
strong ability to foster positive relationships and resolve conflicts. Exceptional interpersonal skills complemented by a high degree of empathy, enabling effective
communication with diverse clientele. Proven track record in improving operational efficiency, training staff, and implementing customer-centric strategies.
Pearl Interactive
Contact this candidate