Salesforce Developer Sign-On

ASRA KHATOON

Email: **************@*****.*** Phone: +1-903-***-**** Address: Dallas, TX

PROFESSIONAL PROFILE

Results-driven Salesforce Developer with 8 years of experience in designing, developing, and implementing scalable Salesforce solutions. Adept at Lightning components and framework, Apex, Visualforce, and Salesforce integrations using REST APIs and Single Sign-On. Experienced in managing user profiles, roles, permissions, flows, and Lightning pages. Proven ability to optimize Salesforce implementations for performance, scalability, and security. Strong troubleshooting skills with the ability to support users and resolve technical issues. Salesforce Certified Developer with a track record of working with industry leaders like T-Mobile, Hitachi Consulting, Charles Schwab, and Verizon. Passionate about leveraging cutting-edge Salesforce features to drive digital transformation.

Technical Skills:

Salesforce Technologies: Apex, Lightning Web Components (LWC), Visualforce, SOQL, SOSL, Flows, Process Builder, Salesforce Service Cloud, Salesforce Marketing Cloud

Integrations: REST APIs, Single Sign-On (SSO), MuleSoft, ETL tools, OAuth 2.0

Development Tools: Git, Jenkins, VS Code, Salesforce DX, Ant Migration Tool

Cloud & Databases: Salesforce Sales & Service Cloud, Community Cloud, AWS, SQL, Postgres, MySQL

Web Technologies: HTML, CSS, JavaScript, jQuery, Bootstrap

Methodologies: Agile (Scrum), CI/CD, DevOps, Test-Driven Development (TDD)

Security & Compliance: Salesforce Shield, OAuth, Role Hierarchies, Data Encryption

Soft Skills:

Strong Communication & Stakeholder Management

Agile Development

Problem-Solving & Analytical Thinking

Team Collaboration & Knowledge Sharing

Leadership & Mentoring

Adaptability & Continuous Learning

WORK EXPERIENCE

Salesforce Developer Jan 2023 – Present

T-Mobile

Duties & Responsibilities:

Designed and implemented custom Salesforce Lightning Web Components to enhance user experience and streamline business workflows.

Developed and optimized Apex classes, triggers, batch jobs, and asynchronous processing for data automation.

Integrated Salesforce with external enterprise systems using REST APIs, OAuth authentication, and Single Sign-On (SSO).

Managed user profiles, roles, permissions, flows, and Lightning pages to optimize access control and security.

Provided user support, troubleshooting issues, and resolving technical problems related to performance and integration failures.

Implemented CI/CD pipelines using Jenkins and Salesforce DX to automate deployments and improve development efficiency.

WORK EXPERIENCE(Continued)

Worked closely with business stakeholders to gather requirements and ensure that Salesforce solutions aligned with company goals.

Salesforce Developer Mar 2021 – Dec 2022

Charles Schwab -Austin TX

Duties & Responsibilities:

Developed custom applications and automated workflows using Apex, Visualforce, and Flow Builder to improve customer interactions.

Created Apex batch jobs to process large datasets efficiently, ensuring optimized performance and error handling.

Managed Salesforce Service Cloud and Marketing Cloud to enhance customer engagement and lead management.

Implemented role-based access control, sharing rules, and permission sets to ensure data security and compliance

Conducted code reviews, unit testing, and performance tuning to maintain best practices and code quality.

Designed and maintained custom reports and dashboards for leadership teams to track key performance metrics.

Salesforce Consultant Apr 2019 – Feb 2021

Hitachi Consulting (Vantara) – Dallas TX

Duties & Responsibilities:

Designed and developed tailored Salesforce solutions for clients across finance, healthcare, and telecom industries.

Created and customized Lightning pages, components, and layouts to enhance UI/UX and user engagement.

Conducted requirement gathering sessions, collaborated with stakeholders, and provided expert recommendations for scalable solutions.

Assisted in data modeling, security settings, and object customization to support business growth.

Delivered training sessions to end users and stakeholders, ensuring a seamless transition to new Salesforce functionalities.

Provided hands-on support in data migration, cleansing, and transformation from legacy CRM systems.

Salesforce Developer Feb 2017 – Mar 2019

Verizon – Irving TX

Duties & Responsibilities:

Developed and maintained custom Salesforce applications to optimize sales and customer support processes.

Designed and implemented complex Apex triggers, classes, and batch processing to automate business workflows.

Integrated third-party applications with Salesforce using APIs, middleware, and web services.

Created and deployed custom reports and dashboards to track and visualize key business insights.

Partnered with cross-functional teams to align Salesforce solutions with business needs and improve end-user adoption.

Conducted unit testing, regression testing, and user acceptance testing (UAT) to ensure high-quality deployments.

EDUCATION

Masters of Business Administration MBA (Osmania University)

Bachelors in Computer Applications

CERTIFICATIONS

Salesforce Certified Platform Developer I

Salesforce Certified Administrator

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