Customer Service Data Entry

SONJI P. POWE

404-***-**** - **********@*******.*** - 404-***-****

OBJECTIVE

To successfully establish a position that will enable me to utilize my over 20 years of data entry skills and customer service experience in a professional manner.

WORK EXPERIENCE

Unifirst Corporation, Atlanta, GA – Customer Service Representative 04/23 –

Field inbound calls, addressed customer inquiries, keyed new orders and direct sales orders, entered and reviewed Service Request, created Manual Invoices. Maintained daily AR Trial balances, prepared and approved Work Orders, updated Service Agreements, monitored the status of new accounts.

ACCG – Claims Examiner, Medical Only, CWCP Atlanta, GA 10/07 –07/22

Provided customer service, answered phones, re-directed calls as necessary to properly respond to claimant inquiries. Investigated claims through research to determine the extent of coverage and validity of the claims to ensure guidelines are followed properly. Managed initial treatment with providers. Completed assigned work via diaries and work queues in a timely manner. Reviewed and tracked cost containment with vendors to reduce cost of claims. Performed other duties as requested by supervisor or manager. Promotion based on performance.

Sedgwick CMS, Atlanta, GA – Administrative Assistant II 05/00 – 07/07

Displayed customer service skills to include active listening and sound judgment. Carried out administrative duties such as answering and directing phone calls, opening, sorting and distributed mail, e-mails, letters, faxes and forms. Organized and scheduled meetings, supported visitors, developed, and maintained a filing system, posted, and directed payments to clients. Produced correspondence, generated reports, and other documentation in final form. Processed invoices/billings, managed records, maintained unit attendance record, adequate supply inventory. Acted as the point of contact for internal and external clients. Multiple promotions based on performance.

Relocation to Atlanta, Georgia May 20, 1999

City of Moss Point, Moss Point, MS – Utility Clerk 03/96 – 03/99

Functioned in fast-paced environment, performed transcribing of billing data as well as data entry of utility bills. Processed applications for new service accounts or changes in service arrangements. Received payment from customers for utility bills, recording payment amounts in accounting records and updating customer records to reflect payment status. Addressed customer complaints about billing errors or service problems and communicating with customers to resolve problems as well as negotiated customer payment arrangements.

EDUCATION

Cameron College of Business, New Orleans, LA 10/1989 – 02/1991

Attended two years. Major: Data Processing

Associated Schools, Inc., Miami Beach, FL 06/1984 – 07/1984

Attended six-week program. Major: Airline & Travel Agency